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20 reviews from our car dealer reviews community
Leave a review for Group 1 Volkswagen Chester
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20 reviews from our car dealer reviews community

Leave a review for Group 1 Volkswagen Chester
Leave a review
"First service on my VW TRock "
2.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picked up my T Rock 4 hours after dropping it off for its first 12 month Service / check over no Valet /Shampoo. Been buying cars from this dealership for 15 years and feel the service is getting worse . Always thought after sales at this dealership has been very poor and customer service is as bad as ever .

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+0 Found this review helpful
"New tyres fitted"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Required two new tyres. Service team got me new tyres at a reasonable price. Fitted & valeted hassle free. Fantastic service. 10/10

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"Excellent service department "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my car for a service, the whole experience was 1st class they really look after you.

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+1 Found this review helpful
"STAY AWAY"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am honestly shocked that I’m leaving this review, but my goodness this dealership has to be the most unprofessional out of them all. The level of customer service is ABSOLUTELY embarrassing, shocking to say the least. I had to travel the whole way from Belfast to buy the car of my dreams (Scirocco R), once the deal was done, I drove away and wasn’t even 5 minutes away from the dealership until warning lights came on in the dashboard. Immediate red flag. Not only this, but just under two weeks later my brakes started failing, squeaking so badly that I felt endangered driving the car, to which I then wrote an email to my so called “Trusted Dealer” they who will not be named, done absolutely f*** all about it, and pointed me else where, I felt as if she received her commission from the sale and forgot about me. Disgusted, no respect for customers and only themselves. Has left me wondering what I’ve really got myself into, shocking from so called professionals. STAY AWAY, PLEASE.

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"No service at all!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My experience of Inchcape Chester has been very poor to say the least!! I have a year old Polo after having 3 prior Polos and this one has iced up on the INSIDE of the windscreen and has constant condensation problems. After leaving the car with them at 9.30am they rang me at 13.59 to say it was ok. I asked them to keep it overnight so they could see what it's like in the morning but the very abrupt service manager said "No we need our courtesy car back" I dont believe they did a thorough investigation and just wanted their courtesy car back! I have since emailed the service manager but have had no reply, says it all VW Chester!!

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+2 Found this review helpful
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"Inchcape VW Used Car Cowboys"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My 77 year old mum bought a used Polo from Inchcape Chester, it was all great until we paid for the car and then any support following this has been dreadful. The car was sold to us with all the service requirements complete and with an MOT but when collected this hadn’t been done as they were apparently done 2 months earlier by another Inchcape branch. The Service book didn’t reflect this so it was sent off for an update but 8 weeks later I am still waiting for the book. Also when driving home the tyre warning came on I reported this the next day and was told to keep an eye on it if it happened again, well it did happen again and I left 4 messages with Mark Farrer who never returned my calls, I ended sorting the puncture out myself, I have requested a refund for the repair and still waiting. What a shambles will never deal with Inchcape VW again, during these difficult times my mum can do without all this hassle. . . Shame on you Inchcape!!

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+6 Found this review helpful
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"0 stars if possible..."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely awful experience with this dealership - to start with our salesman seemed really helpful and pleasant - right up until I drove my car away. I have found several problems with my car which the dealership is refusing to fix simply because 'well it passed the MOT'. This is not good enough - you do not expect that kind of treatment from a Volkswagen place. I was told by them that my local VW authorised garage (who checked my car after purchasing) tried to pick up on problems to get more money … this is extremely unprofessional and proves how inconsistent Volkswagen are. Read other reviews before you decide to visit this particular dealership. I would avoid at all costs. I hope they hire new people who have a basic understanding of customer service and a basic understanding of what is expected from an authorised VW garage. Clearly, this is not understood here... My car needs both rear tyres replacing, the spare key is broken, the brake pads and discs need replacing and the rear window heater is broken. And I purchased this with faith that VW would not sell a car in this state. I was clearly wrong! They expect you to bring an independent mechanic to spend a day checking the car over because they apparently only check for what is legal in their so-called 142 point check. Everything in the car could be broken yet still legal???

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+4 Found this review helpful
"New used car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service top class. As you would expect from all Inchcape VW Chester staff.

"Back street garage service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

went to pick up car on a Saturday after arranging on phone also told would be valeted for collection. Arrived at Inchcape Volkwagen Chester and was told could not take it as it was not ready and administration dont work at weekends. Cancelled purchase and asked for deposit back which they did.

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+1 Found this review helpful
"Awful go elsewhere Chester VW Inchcape"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a brand new car VW CHESTER inchcape and on collection the paintwork was badly scratched all over from wrongly applied Gard x ...it was reported and the garage tried to polish it out but could not ....after an awful experience I paid for a specialist detailed to remove the gard x . The car then looked lovely despite the dealerships actions. Then the car went in for warranty work and were told NOT to wash as I have seen how they wash the cars compared with how they direct the customer to wash. Upon collection they had ignored the direction and washed the car and scratched the paintwork. After being asked to be a quote for repair They have refused to pay for the paintwork to be repaired ! Awful standard and awful service and a blatant refusal to provide requested documentation and names of those people responsible directly.

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Dealership Information

Group 1 Volkswagen Chester is an Franchise dealership that is based in Chester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews2.4 out of 5 stars — Rated Poor
Excellent
6
Very Good
0
Average
2
Poor
2
Terrible
10

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  • Contact Information

    Address

    Group 1 Volkswagen Chester
    Sealand Road
    Chester
    Cheshire West and Chester
    CH1 4LQ

    Get in touch

    01244 439410
    http://www.volkswagen.co.uk/retailers/00548/inchcape-volkswagen-chester/chester

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    Dealership Statistics

    25%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Group 1 Volkswagen Chester

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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