Called service centre and was told again that someone would ring me back.never did and this is not the first time.

Following the recent purchase of my Jaguar i-Pace (fantastic car, well built and amazing to drive). The sales team were very keen at the beginning of my purchase of a 2 year old i-Pace. The initial pitch was good and I was happy with the deal late December 2023. There was a number of email following up the sale and completing the purchase, even paying the deposit all these were very swift to be replied to. On collection the sales team were represented by another colleague from the 'other area', I guessed the Land Rover side and I was told they don't have electric cars and would help as best they could. I had to work out the car was in the display areas as I was not shown it on arrival, just taken to sign paperwork. I had not yet seen it in the garage as it was moved from another site in the south. I spent a brief amount of time looking at the car and asked some basic questions. This being my 1st electric car I would have thought there was at least a basic amount of show and tell that would be useful to know when transferring into this new type of vehicle. (I really do think this type of laziness is part to blame why so many people are returning these vehicles and prices are plummeting). The salesperson looked inside the car to work out how to open the charging flap to give just 1 example of half a dozen of embarrassing remarks made by the assistant. I cannot imagine buying this same vehicle 2 years earlier for £74k and having this type of experience let alone the less than half its value price that I paid for it? The following few days I had to chase up some, yet to be resolved issues. The car had been protected with an Autoglym product at quite an expense as we have a young child and wanted to insure against accidents. The clean should have been a detailed covering of all the car in and out, it was soon very noticeable that this detail was far from that. The car has quite a lot of polish marks, various areas like the lower parts of the exterior door, inside the doors, trim on the boot. All of this is still very visible some 6 weeks on as I wait a response from 2 chasing emails that are over 3 weeks old. (Yes, it is the same email address that was very efficient at the payment stage!). There were a lot of stone chips on the bonnet, 5+ marks that were obvious and should have been done during the prep stage. I clearly noticed them on collection and pointed them out, to be offered a touch up stick. I did reflect on this offer and a few moments later said that is far from good enough. The car was less than 2 years old and I had not seen it at this point so would it to be as described to me, very good condition! I have read through some of the other reviews and would probably have gone elsewhere if I had read them 1st. This is the main reason for me wanting to post on a few sites to allow others the choice that is to go where you feel you will get the best service for what you are paying for.

After spending a high amount Ona vehicle we specified it all end up shambles. Promises from the salesman DW, we’re all lies. Definitely won’t be spending my money here in the future.

Finding and choosing the car is difficult but with help from Guy Salmon Stockport Jaguar Group just so easy. Paul took the order and delivered it to us in Peterborough. Trained us and spent valuable time getting to know us. The Stockport team at Guy Salmon Jaguar are simply the Best.

David Howell and Alex Szabo the sales specialists were absolutely brilliant in helping me purchase the vehicle I wanted, nothing was too much trouble for them. I would certainly recommend Guy Salmon in stockport . The service is outstanding.

Fantastic service throughout the whole process of purchasing my new F-Pace. Staff at Guy Salmon Jaguar in Stockport were very helpful and helped make the whole transaction seamless. Would recommend to anyone wanting to purchase a new Jaguar!

An update for how bad Stockport jaguar is, having been told by a “jaguar specialist” at the roadside who came to assess the car (please see below comments from myself) having done a diagnostic on my used warrantied car, he stated the car needs to go in for the 2 faults I have found. When the car arrived at Stockport jaguar I get a phone call asking, can I give permission to carry out an investigation. I say yes as the car has 2 faults and these need to be rectified. 7 days later I get a bill for £360. They say they cannot find a fault. I have had 9 telephone conversations with Stockport jaguar on numerous conversations I was told about the 2 faults but they keep asking for permission to continue the investigation. (That’s fine as both the roadside jaguar specialist have stated 2 problems and the mechanic who works for jaguar has said the 2 faults exist). They continue to push for more time as they charge you £180 inc vat per hour just to look at your car even though all used cars come with the warranty, and everyone is saying it has faults. Then I get a phone call and suddenly the car has fixed itself and the faults are GONE. Amazing that, so it’s not a warranty problem and you own us £360. This case is now going to court, please please please when you buy a Used car and they give you a warranty, honest. It’s a real waste of time. They could give you a 10 year warranty but will charge you £180 per hour when a fault arises with your car. The reason they do this is because they know the poor poor quality of the inner workings of both jaguars and Range Rover. The look aesthetically good but mechanically they are the worst car I have ever had. And this is not a bitter post, it’s just I need to let people / public know how bad your are treated when things go wrong with the cars. And the do nothing to help you, and just keep stating “you have to take it up with the warranty company” This post will be continually posted and updated until the court case has completed. Look on trust pilot, jaguar Stockport has. 1 rating. The worst you can get, I do expect a response on this by someone who stays, “ please phone me so we can look into this” I have done this before with other issues with the car and try say this so people reading this think, they are doing something about it. It they don’t do nothing. It’s just for people to read and TUI k the customer service is good. Which it definitely is not Yet again my car goes into guy salmon with an engine management problem. The car basically lost all power on the motorway, stalled and I had to pull to the hard shoulder. The car was horrible to drive. When I arrived home I phoned jaguar, they sent a “jaguar specialist” who stated the car definitely needs to go into the dealership. 6 days later I get the phone call I was expecting, “ we may charge you for the work that needs to be carried out” ie we will work on your car which has a engine management system fault but it may not be covered by warranty. “You need to authorise that you will pay for the work that we do finding the issue with your “warranted” used jaguar. Again jaguar hold you to ransom, any issue you have to take the gamble if it’s under warranty or not. I have never had a issue with the used warranty I have with Mercedes, the car I traded in. I cannot give jaguar more than a one star for how bad they treat customers with warranty cars. Never again to purchase a jaguar or Range Rover. Poor poor customer service

Had issues iat Guy Salmon Jaguar in Stockport in the past which echo other reviews. However, Gareth Hill , ( customer services) has bent over backwards to put matters right. Stands out amongst the staff and makes dealing with Guy Salmon a better experience.

Been a customer for 2 years. Very nice showroom and greeting but that' where customer service stops ! Lots of suits walking around all of whom have very little or no time for waiting customers. Despite undertakings to keep you fully advised on how the work on the car is going- they never do. A promise to return a phone call never happens. It's always on their terms . An offer of a quasaunt and cup of coffee in no way outweighs the aweful customer service