Ownership and service from Inchcape jaguar Norwich continues to be extremely satisfying. Foul weather today but the new drive in service centre is superb. Staff were extremely helpful throughout the whole process.

When I brought a 2 year old jaguar ex with under 6 thousand miles from Inchcape Jaguar the salesman was a delight the chap on the test drive lovely in fact everyone was really helpful and I was even happy with the trade in price on my jaguar xf all was well. Later while enquiring about a service they weren't sure on the mileage between services or the price in the end I said just service it with the MOT and they knocked £50 off for all my hassles. The first time I used it the deployable tow bar came loose, Jaguar assist came out and cable tied it up I then waited 3 months for jaguar to fit it in to be repaired. The repair went on and on they had the car 10 days and they even called me and asked if they could just take the towbar off, during this repair I had to chase them up because they didn't keep me informed and even insist on a courtesy car. The next service and MOT no better than the first and another discount for my trouble. The third MOT and service was the worst they found the brake fluid was contaminated (the car had only ever been to them) and told me it would be £5000 to correct. Inchcape Jaguar are no longer affiliated with the motor trader ombudsman so I would have to fund my own legal costs to fight the case. In the end I had the car towed to another garage who discovered the gasket was missing from the brake fluid bottle lid. I now no longer use Inchcape I go to J-Cat independent Jaguar garage, so far they have been excellent. This year Inchcape sent me a reminder for my service and MOT and it was £1300 because it includes a cam belt change, my car doesn't have a cam belt. I have owned 4 JLR vehicles and they have all been a pleasure but dealing with Inchcape Jaguar has not.

Friendly, efficient and professional service. No pressure or panics just a prompt and easy to follow process from start to finish. Everyone I spoke too at Jaguar Norwich was helpful and Richard Turner who was my main point of contact was polite, courteous, accessible and made the experience simple and very straightforward. Very happy with the car so whats not to like. Just 1 observation - every dealership asks me where I looked for a car and they all seem surprised when I tell them Jaguar approved cars on Jaguars website. It seems to be catching here as well because there is no option to list jaguar website as the source for finding a jaguar car - most bizarre - strikes me as the obvious place to look for one

Called Inchcape Jaguar in Norwich four times on the 9/10/2019 to book my jaguar in for a service the girl on the phone sounded like she had the laughing fits asked to be put through to service reception kept waiting on the phone total of 20 minutes no one even bothered to answer the phone.called back again was told they where busy someone would call back a day later still no call back what a crap service.

Arrived at Inchcape Jaguar in Norwich with no fixed idea of what we wanted. Blake Jarvis was most helpful, understanding and polite, arranging test drives and giving useful advice. When we had made our choice of a new E Pace he guided us through the purchase process with patience and understanding of our lack of IT expertise. The purchase was made simply and expertly, in no small part due to Blake's care and attention. Neville and Maureen Stanley.

I picked up my car today from Jaguar Norwich! Service from start to finish has been amazing, as is the car! Keep doing what you’re doing guys! Superb, especially Joe

It is difficult to find a downside to my latest Jaguar purchase from Jaguar Norwich. The moment you step into the showroom you are made to feel valued by everyone. Blake explained the purchase very well. He is a great asset to H A Fox. Many thanks to you Blake. Coffee is good as well!

My husband and I went to the Jaguar Norwich branch and was helped by Sam who is one of the salesmen. He was very helpful and informative and helped us with the smooth purchase of a jaguar xe. Many thanks to Sam, he is an asset to the team.

We have just purchased XF oe67zjo, Richard Turner, sales executive, sourced a nearly-new car of exactly the spec we wanted. We're delighted with it. Throughout, from initial enquiry to completing, Richard was patient, punctual and efficient - a pleasure to deal with. I'd certainly recommend Inchcape Jaguar in Norwich, and Richard Turner in particular, to anyone planning to buy a Jaguar.