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What a pleasurable experience, the levels of information and support were outstanding.
Haddocks Hyundai used to be great but now they're no longer a family business my recent visit was appalling. Car went in for a simple repair and it did not feel right afterwards. Turned out the component fitted had been left loose as well as the brake disc. Spoke to the service manager about this and was told i would not be given any refund in a rude manner and was left stood in the car park as he walked off and left me stood there. I went in and spoke to another manager about my experience and was told he would get the dealer principle incontact with me first thing Monday.... i did'nt hear anything back so gave them a call and got hold of the service manager again who wouldn't put me through to anyone else because i didnt want to give him a reason why. So far this is far as ive got, wouldnt recommend anyone to touch them with a barge pole now.
Sue Stokes in response to Terrible experience
I have just taken my car to Haddocks as the rear passenger window became stuck in the open position. They informed me the switch was broken and it would cost a little under £200.00 to fix. i was charged nearly £80.00 for this information. I will never use Haddocks again after such blatant dishonesty.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Endeavour Hyundai Colchester
Fox Street
Colchester
Essex
CO7 7PP
01206 230331
https://www.endeavourautomotive.co.uk/hyundai/contact-us/haddocks-of-colchester/
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