Anonymous, September 2020
"Awful never buy from them "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The most rudest man you will ever come across. Asking general question what you’d want to know about a second hand car you are buying. Could tell his temper was building up unsure of why. He reversed the car out without letting us know nearly ran us over. NEVER BUY FROM THEM
+4 Found this review helpful
Richard H, August 2020
"Would never trust"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Brought an Audi A5 (BN64 YTM), from here and literally pulled on to the drive 35 miles away had a low oil pressure warning light. Car was returned back to the garage following day waited a week for it to come back to me only for the same issue to happen AGAIN 5 days later.
They wanted the mechanic to have another go at fixing (my mistake should of said no but let them) they came and collected the car the same day and then I had to go and collect myself from nearly 30 miles away as they had nobody to bring it back to me. Less than 3 weeks later the fault came back. It took me ages for Patrick to agree to take the car back as he still wanted to try and fix it. In the end the car went back but took nearly 4 weeks from the time the car was rejected to the time it was collected.
To top it all off I taxed the vehicle and went to claim the unused tax back only to find out that he has never sent the V5 off to the DVLA.
So be very careful around this trader.
+5 Found this review helpful
Rebecca, January 2020
"Bernard provided amazing service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am very pleased with the service provided by Bernard. He couldn't have been more helpful and made the whole experience of buying a car that much easier. Thank you very much!!
+0 Found this review helpful
Padi Hughes in response to Bernard provided amazing service
I doubt this very much, either this or you caught them on a very good day. As every time I encountered both Bernard and Patrick they were both usually gambling online so were extremely rude to me when I interrupted them or they completely ignored me.
To get them to respond to emails or answer the telephone is a joke, they insist they are busy during the whole day and can only respond at the end of the day but they only have about a dozen cars on their forecourt all of which have been there for at least a year and this is due to the fact that they all look good but have so many underlying problems that they keep being returned.
How they are still in business amazes me.
Anonymous, November 2019
"Perfect car worst customer service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Where to start with Hagley Road Motors has some very good cars but what let's it down is the lies the spout to customers rude abrupt Sean half asleep but friendly useless in all other areas then the other guy Bernard just rude read the reviews this place could be a gem if it wasn't for there useless customer service skills and lies the fact that there is no manager is weird Patrick is the manager he doesn't exist but companies house seem to think that a Albanian lady owns it so something definitely wrong with that.
+5 Found this review helpful
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