I just part exchanged my vehicle for a BMW at Halliwell Jones Chester. It was such an easy, stress-free experience. From the minute I walked in the receptionist offered my a lovely coffee. The sales reps were helpful but not pushy. Micheal Pinto my sales rep was absolutely fantastic. Great communication throughout the whole process. He was sending me updates and videos of when the car would be ready to collect. Even the finance guy was great! I've already said I'll see them in a couple of years when I upgrade. 10 out of 10.

Bought a car. 3 months later still waiting for my V5. Not their fault right? Wrong. 2 seperate people from sales telling different stories. Something very fishy going on. Either they lost the v5 and hoping i myself will reapply for the V5 or it wasnt present initially when car was sold to me. This is suppose to be a reputable car dealer. Anything but. And im STILL waiting for an explanation which i was told i would get on my last phone call to them. Its August, i bought the car in May. What a joke.

Car went in for a service and an item was removed from my car! Waited a week for an investigation only to be told that they escalated the case and decided they wouldn’t be held responsible without telling me! Item not valuable be very sentimental. No recall from HWJ, not interested! Very sad as I have been a customer now for over 10 years and feel very let down. I have spent a lot of money with HWJ and to have an item removed from my car and then ignored is extremely upsetting. Police have been informed as I don’t want anyone to feel the way I do!

Gross negligence resulting in potential fatalities. I took my 2014 BMW M6 here for a brake fluid service a couple of weeks ago. Two days after receiving the car back the braking and traction control warning lights popped up. I called them and told them about the faults showing and they said they would call me back to book the car back in to check over it (I assumed this was an electronic fault). They never called. The next day my brakes failed and my girlfriend and I were almost involved in a high speed collision. After being towed to a garage it turns out that this service centre had FORGOTTEN TO CLOSE THE BRAKE CALLIPER NIPPLES. My car alloys were covered in brake fluid and beginning to strip paint as a result. They are refusing to even refund me for this service (let alone 4 new alloys costing £10k+) so I am having to dispute the transaction with my bank whilst proceeding with a law suit against this establishment for gross negligence nearly causing a fatal collision.

The 1st star is for the quality of the waiting area, which is a bonus because you will spend a lot of time there as you have to keep coming back time and time again for them to correct their errors. The 2nd star is for the friendliness of the staff, who are all very approachable and polite. The 3rd star would have been for knowledge, but unfortunately they don't appear to have any. The 4th star would have been for customer service, and whilst the people are nice, they are pretty rubbish at actually doing their job. The 5th and arguably the most important star would have been for the quality of the vehicle service itself. It is a pity that, as a customer, so much of our money is spent on keeping the foyer white and shiny leaving very little money for actually undertaking the works.