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17 reviews from our car dealer reviews community
Leave a review for Halliwell Jones BMW Chester
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17 reviews from our car dealer reviews community

Leave a review for Halliwell Jones BMW Chester
Leave a review
"Brand New X 6 Stay Clear"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a New X6 for my wife for christmas had it 2 day and the sunroof started creaking took it back to halliwell jones chester they told us it was a factory fault we got it back and it still had the same fault rang and emailed halliwell jones with no response so with the car being less than 30 days old we said that under the 2015 sales of good act we were rejecting the car and wanted a full refund all we got back from BMW is that they have 8 Weeks to look into it We are now taking them to court We have always had Land Rover and wanted a change so went for the New X6 THIS IS THE FIRST NEW BMW WE HAVE BOUGHT AND WILL BE THE LAST STAY CLEAR OF HALLIWELL JONES CHESTER

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+6 Found this review helpful

godwin olaye in response to Brand New X 6 Stay Clear

Your contact number is needed as I’m currently having trouble with these people if you could email me your details that would be great. Regards, Godwin

"They talk down to you!"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I dropped my car off for a service at Halliwell Jones BMW Chester. They told me to pull into the garage which had red crosses over all 3 lanes that were free. The guy waved me in. I got out of the car and went to give my keys to the guy WHO WAVED ME IN. He said "could you move your car, you're in the wrong lane". This is not the first time I've been treated like this. Filled in survey, BMW Bracknell called me and said someone from Chester would call back. It's now 6 months, should I keep waiting?

godwin olaye in response to They talk down to you!

Your contact number is needed as I’m currently having trouble with these people if you could email me your details that would be great. Regards, Godwin

"Inept or lying"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having had a 20,000 miles service in May through Halliwell Jones BMW Chester, I received an offer of a "birthday health check". After the so called health check the car now lets me know I need a service in 18,000 miles, I have only done 500 miles in two months. Having questioned this, when I told an expert that I had been away for three weeks during this time, I was told the car would still deduct the miles. I asked if I bought a new car, left it in a garage for a year, would the car take miles off of the schedule and his answer was yes. I may be putting more in to this, it may be a coincidence, but I lost 1000 miles during the car's "health check". After requesting to see the manager, waiting for a while, he turned up with printouts of my service record (obviously been talking to his staff to get the same story) before I had the opportunity to speak to him about why I wanted to see him. They are not the only BMW dealer. I won't be using them again.

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+5 Found this review helpful
"Purchased 12 month old 440i"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi purchased a 12month old 440i from Halliwell Jones BMW Chester, sales guy was good and kept me informed running up to collecting the car. Turned up to collect the car and two big chips on driver door which the salesman took to the garage and filled with black polish, had three Bridgestone and one continental tyre on and salesman didn’t seem interested when I told him tyre brands should not be mixed. Valet was appalling with polish still on car when collected and interior was shocking with sticky marks all over the car interior lighting okey like can of pop opened all over it, food and glitter in all seat grooves, spent three hours cleaning interior today. Expected a lot better from main dealer

"Awful customer service Halliwell Jones"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought an approved used BMW from Halliwell Jones Chester. They offered me peanuts for my part exchange X5 even though it was in top condition andf spec. Then the new car had issues with the rear brakes from day 1 and the Sales and Service department didn't want to know. Wouldn't return my calls. So I contacted BMW Customer Service UK who were no help whatsoever. After a further week of being ignored and false promises to phone me back, I decided to sort the car myself and stop buying cars and expensive motorcycles from BMW from now on! Be warned!!!

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+6 Found this review helpful
"Faultless visit"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From entering the service dept to collecting my X5 all staff were impeccable, and something I’ve come to expect. I travel from LLWYNGWRIL which is a 5 hour round trip but we’ll worth the visit with the service received.

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+1 Found this review helpful
"Emma"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called this dealership around 10 days ago for a lease quote for a new mini and was in contact with Paul Atherton. He wasn't sure about what leasing options they could provide for me so he assured me he would speak to their financing team and then get back to me with the figures. 10 days on I've not heard anything from Paul after numerous times of trying to get into contact with him via telephone AND email about where he's up to with the quote. It's safe to say I've given up hope now and will be taking my business elsewhere!! Shocking customer service!!

godwin olaye in response to Emma

Your contact number is needed as I’m currently having trouble with these people if you could email me your details that would be great. Regards,

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Dealership Information

Halliwell Jones BMW Chester is an Franchise dealership that is based in Chester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews2.4 out of 5 stars — Rated Poor
Excellent
3
Very Good
1
Average
3
Poor
6
Terrible
4

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  • Contact Information

    Address

    Halliwell Jones BMW Chester
    Sealand Road
    Chester
    Cheshire West and Chester
    CH1 4LS

    Get in touch

    01244 393600
    https://www.halliwelljoneschesterbmw.co.uk/

    Opening times
    Mon 08:30 - 18:30
    Tue 08:30 - 18:30
    Wed 08:30 - 18:30
    Thu 08:30 - 18:30
    Fri 08:30 - 18:30
    Sat 09:00 - 17:00
    Sun 10:00 - 16:00

    Dealership Statistics

    11%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Halliwell Jones BMW Chester

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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