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My car was booked in for a recall the way I was treated on entry was second to non the lady that dealt with me was switched on and new her stuff and very professional
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Stay clear of this rip off bmw dealer. They charged me for a service and didn't change the oil and main air filter. The pic shows the filter after I got the car back.. They also supposedly did the brake fluid service but surprise suprise. That was not done either.. This is a terrible business with very bad service. Stick to BMW Williams.!
5 Star service from Dan in sorting out my new car. Kept me in the loop for the full process, got the car ready to collect within 2 days.. polite, honest and couldn’t do any more! Credit to the branch And should be recognised
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Truly shocking from HALLIWELL JONES BMW WARRINGTON
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You can negotiate a good deal but be aware once you have the car the service charges are ridiculous. They want £444 for a 'major oil service'...are they real...for a 1 series? Who has got that kind of money during a pandemic? Extortionate is an understatement! Just called BMW Williams and quoted £383. Still crazy money but at least they aren't treating you like a total fool. My car is up for renewal in 4 months and I will be looking elsewhere now.
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Nitemare service told 2018 car needed brake service so booked car in i told them that i had a service contract with them they told me i would have to pay and take it up with customer service Picked car up noticed a mark on front bumper do phone them back up they said bring car back they had car for 4/5days they phoned me to say car was ready so picked car up I only got round the corner when lights came on to say i had a flat tyre took car back told them i was not happy they had not checked car before handing back they found a nail in it so i went half on one tyre and paid for another one so didn't have uneven tyres on same axle Afeer all this i got in touch with customer service they said nothing to do with them its the garages responsibility have an email from BMW Warrington saying i should get 1 brake service and 2 services with my plan But now they have gone all quiet terrible service never to be recommended
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Visited back in October for a service. Received a call to say the Service had been completed and that if I arrived at 5pm, they’d ensure the car is valeted before I collect it. Upon arrival I was advised that they weren’t able to update the idrive with the service details due to their system being down and also they hadn’t been able to valet it. That’s fair enough, these things happen. Service advisor said that it’s not a problem, they can just update it when I bring it back in to have my brake pads changed in February. I then left with the intention of going back again in February. To cut a long story short, I needed brake pads changing sooner and found a cheaper place to go. Figured I best get the idrive updated before getting any further work done, so phoned halliwell Jones and explained the situation and asked whether I needed to book in. Was advised that there’s no need to book in, I can just call in and they can update it there and then. Happy days I thought. Turned up at Halliwell Jones, was greeted by some miserable young chap who seemed like he really didn’t want to be there. Explained the situation, he politely asked me to leave my key with him and take a seat. He comes back a few minutes later and tells me that they can’t update it because it’s more than a month later. Which therefore means that the initial service advisor and the person I spoke to on the phone had both lied to me. I was then advised that I’d need to come back for a 3rd time once they’d wrote off to BMW to have it changed. Bearing in mind it’s a 50 minute round trip every time I need to visit there, I wasn’t best pleased, and told the young chap that it wasn’t acceptable, to which he replied ... “well there’s no need to be funny about it”. Not the response I was expecting. I asked to speak to a manager, He said there wasn’t one. I asked who I could speak to, he said no one and then walked off. I shouted after him that I wanted my key and to speak to someone else. He brought my key back and another member of staff for me to speak to. This other member of staff handled the situation much better, even though my complaint wasn’t dealt with at all. Both myself and partner have BMW’s and neither of us will be going there in future. Think their staff need training on the idrive system (what’s possible etc) and how to deal with customers.
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I visited the garage to buy a car. Although the salesman Stewart Goulden was amazing and the service from him was amazing there where other service issues that were diabolical. I made complaints to Nick Hankey who was extremely rude to myself and my partner. Also the managing director of the company was disgusting. Cause I wasn’t happy with their rude behaviour and felt I could never return to the dealership to service car etc asked if we could leave the car. Their attitude was that my partner had bought the car not me and seeing as I was the one complaining they had been rude to me it wasn’t a Halliwell Jones matter it was personal between myself and the member of management who had been rude to me. I have asked for apologies but no nothing. The higher management of this company are rude and heartless. Once they had our money their behaviour was disgusting. Honestly people do not buy a car there especially women.
Awful. Miss selling service products and generally rude. Won't be buying a car from Halliwell Jones BMW in Warrington again
Had to wait 4 months to have a safety recall done got the car back with quarter of a tank missing and the work half done now Halliwell Jones BMW in Warrington want me to wait another 2 months for the car to go back in told me to use the car even though it is in dangerous condition
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Halliwell Jones Warrington BMW
Winwick Road
Warrington
Warrington
WA2 8HY
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