Melanie, June 2018
"Went out of way to be helpful"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
An issue with post sale sensor lights was sorted to my great satisfaction, due to the owner of Hallmark Car Sales going out of his way to make sure everything was in order. Very happy with my new car now. Found a good selection of vehicles at reasonable prices.
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Matthew from Hallmark Car Sales Ltd in response to Went out of way to be helpful
Thank you for taking the time to leave us a positive review despite the little hick up with the car. I am glad we got opportunity to show you our after sales service is something we pride ourselves on
Kind regards
Matt
Dianne A, June 2018
"Helpful car dealers"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Felt no pressure to buy whilst looking a several of their cars, once we had decided which car we liked, the staff were more than happy to answer questions, good knowledge of the car, fair price for part ex, excellent customer service on collection, vehicle spotless inside and out, couple of minor points fixed, full mot supplied,would highly recommend Hallmark Cars Preston, loved the flowers, very nice gesture
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Matthew hall from Hallmark Car Sales Ltd in response to Helpful car dealers
Thank you so much for choosing to purchase your car from us. We realise there is plenty of competition out there, but are proud to be able to say we have been serving our customers constantly for almost 20 years now! From the same premises, with the same team! Please tell all your family and friends about us.
Thanks again
Kind regards
Matt
Ian T, June 2018
"Best car buying experience ever"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very good people to deal with, no pressure salesman and good fair prices. The car lived up to my expectations. My wife liked the flowers they gave her. I would highly recommend them.
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Adrian H, June 2018
"Good selection of quality used cars."
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Had to buy a car fairly quickly for work. Found a good selection of tidy used cars, many with low mileage. Staff very friendly and not pushy at all. Impressed with RAC warranty and breakdown cover as well as full MOT. Great local business, would recommend to others.
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Jan, May 2018
"Very happy with my purchase of 2 cars."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently bought a kia ceed and a Hyundi for myself and my daughter. We are both very happy with the purchases, and felt the customer service was exceptional. The presentation of two bunches of flowers, one for each of us was also an unexpected surprise which we feel added that extra special touch. This is a tradition, that from previous experience and over time seemed to have been forgotten.. .
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Staff from Hallmark Car Sales Ltd in response to Very happy with my purchase of 2 cars.
Thank you for your kind comments and much valued custom. We appreciate there is plenty of choice about today, and so to sell to a lovely local family 2 cars, we thank you.
Hope you enjoy your cars and see you again in the future
Kind regards
matt
David S, May 2018
"Happy with the Honda"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recently, I needed to trade in my 2004 Nissan Primera. In its place was a beautiful Honda Accord. It's wonderful to drive and is in excellent shape. I have many comments on how nice it is. The price was right. I feel that the people at Hallmark are fair and sell reliable cars. I plan to be by when my KIA wears out. Thanks guys!
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matthew hall from Hallmark Car Sales Ltd in response to Happy with the Honda
Thank you for taking the time to leave such a lovely review. I realise its a little while ago you purchased your car now, and am glad to hear all is going well. look forward to being of service again in the future. Kind regards and many thanks, Matt
Julie D, April 2018
"Mazda 3 Sport-purchase"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The staff were very helpful on the occasions I visited the garage. Encouraged test drives which I had not found at some of the bigger dealerships as they found moving cars around too much trouble. All questions were answered and overall it was a stress free experience. All my friends who are car loving people who have seen my Mazda believe I have had got a good deal!!
I have not given 5 stars only because I can't comment on the after sales etc. but on what I know I would recommend a visit especially if you are looking for a car in the price range £3000-£10,000.
Thank you and did I say I absolutely love the car!!
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Matthew from Hallmark Car Sales Ltd in response to Mazda 3 Sport-purchase
Thank you for your kind review and valued custom
We appreciate your feed back
Regards
Matt
Idris, March 2018
"Horrible experience"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchased a Ford Focus from Hallmark Car Sales on 4th March 2018 to be collected 10th March. Vehicle advertised with service history and purchased on that basis however much to my disappointment there was no service history full stop. When I called to ask where the service book was I was told I would get a call back once the gentleman had spoken to a manager. No call back. I visited the website again and they had underhandedly amended the advertisement after my call. Thankfully I retained the original advertisement. I called again and rather abruptly was asked to return the vehicle and that i would be refunded.When I returned the vehicle was treated and spoken to terribly. In any case a refund was provided but not a refund of the insurance administration cost. This was outright refused. Truly a horrible experience. Tell you one thing to get the sale when the reality is different altogether.
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Matt from Hallmark Car Sales Ltd in response to Horrible experience
This is a very very unfair review! Customer came to view a bmw with full service history and ended up choosing to buy a lovely low mileage very tidy focus at £3995 and we allowed him £850 for an old Toyota that was worth about £500. Customer never discussed service history on focus at time of purchase.
The focus was advertised as having service history mistakenly, (my mistake as had 2 focus at the time I loaded on computer and one had got service records, this one had no documentation it turns out). So the day the customer complained it had none and we realised the mistake, we immediately offered a full refund and apologised for the misunderstanding on his part and the error on ours. Customer was very rude to our staff demanding a further £44 for his insurance! Where he thinks he would have got a better outcome I’ve no idea! In fact I suspect most garages would have just said he should have checked all the service history before deciding to purchase, but we don’t work like that, this was a genuine mistake on our part, but advert does have a rider at bottom stating buyer must check information is correct as mistakes arise. The autotrader puts this rider on not us, as they say they get lots of problems with customers complaining about all sorts of mistakes, they do happen...
To be honest, I wouldn’t do business with this customer if he did come back. When we took him to collect his old car he had part exchanged, he asked what deal we would do for him now without the service record! Think he thought he was going to get a further discount...But now he says he wouldn’t do business with us. Which is it? I think he’s annoyed as he thought he was going to get a bigger discount
We have amended the new advert to show the correct information and this lovely low mileage well cared for focus is now back up for sale with a new mot and just serviced if anyone wants a good deal please call.
Paul, October 2017
"Recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very happy with this dealership more reliable honestly from the words go..would recommend them... thanks to Matthew & staff
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matt from Hallmark Car Sales Ltd in response to Recommend
Thank you for your comments and valued business
regards
matt
Andrew F, September 2017
"Delighted"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very very pleased! Saw the car online, visited next day, able to test drive with no problem, bought car, returned to pick up at a date and time to suit us. Absolutely NO pressure selling. Quick, easy, friendly service. Oh - and the price was excellent. Would definitely recommend this garage.
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Matt from Hallmark Car Sales Ltd in response to Delighted
Thank you for your valued business and for taking the effort to leave us a review. Kind regards,
Matt.
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