Purchased used Q5 from start of process to collection was 7 days . Dealt initially with Ram who was proactive and kept me informed at all times. On the day of collection in Romford Ram was unavailable so Saad picked up the baton to iron out a couple of minor issues to my complete satisfaction . Overall an excellent experience and would strongly recommend Harold Wood Audi , Romford .

1. they message twice asking for you to collect the car during office hours, as they are clearly busy after 5pm. 2. you do so, to assist them, and pay - only to then be told they have lost your keys ! 3. they are eventually found, and you go to your car - to find the promised valet hadn't been done either. 4. I received "sincere apologies" from a customer service manager who seemed to be chewing a wasp at the same time, and was probably less apologetic than Mike Tyson in his prime. 5. They very carefully obtained payment before advising the key was lost however. 6. So incompetent, but not stupid - a dangerous mix. Use anyone other than Harold Wood Audi !

This particular dealership is Abysmal with aftercare Customer Services , Salesmanship and management. BUYERS BEWARE.

What an amazing service I’ve had. I signed up to Audi Harold Wood servicing/warranty in October. Cars had a service, and another visit to fix my MMI Unit, both times have been so smooth. Today, I was greeted at drop off, car taken from me to park up. Booked in quickly, and kept updated throughout. The staff are amazing and friendly, especially Davina, who informed me when my next MOT is and how to look after my Audi A1. Mike the mechanic was so professional as he came to explain all he had done on the car. I love my little Audi and the service I get with it. The service/warranty pack is well worth getting too. I won’t go anywhere else now. Thanks again.

When they decide to answer the phone customer service is terrible, after two visits my car is still not fixed! you would think as its still under warranty it would be easy to sort out... oh how wrong was i... will never buy an Audi again just through my awful experience at Harold Wood Service Dept.

Came here couple weeks ago, people being unprofessional in the background while I'm talking to the sales guy, the sales guy gets offended when i ask if a mechanic I know and trust could look at the car (what are they hiding?).

Finally got my service after 3 months of trying to book in, I would turn up with my baby and they either didn’t have my courtesy car or didn’t have me booked in which happened 3 times. I’ve spoke to every single department over and over again & they still couldn’t give me a answer. It’s been a constant headache! Took my car finally yesterday & didn’t even clean it like they promised, said it would be back at 1.30 and didn’t turn up till 4.30.

AVOID AT ALL COSTS. The service department at this dealership has made our first experience with an Audi car a complete and utter nightmare. My husbands car was recovered for repairs and taken in by this shoddy dealership. He was told to expect the repair to take a week and when he called after a week to find out if it was ready, they hadn’t even started. They didn’t even bother to tell him so if he hadn’t called, who knows how long they would’ve left the repair for. More importantly, my husband had to pay for a seperate hire car while the repair took place. He followed the initial timeline given by the advisor, only to be told they needed another 5 days because the part had not even arrived. This meant my husband had to pay even more for another car whilst he waited. He reached out to Audi Head Office after having no indication of when the car was going to be ready and no offer of a courtesy/hire car. When the Head Office contacted the dealership, Harold Wood bare face lied and said that ‘he was offered a hire car option but he refused’. This is not the worst of it… After thinking the nightmare was over, my husband collected his car yesterday and upon returning, he realised that the tow hook had been left on the front of the vehicle and the tow hook cover is missing! Naturally he rang the dealership who told him the ‘AA took it so it’s not our problem’. You couldn’t make it up. Rest assured this will be our first and last time getting an Audi vehicle so save yourselves the trouble and go elsewhere.

Found the problem which other dealers couldn’t