We needed to change our XC40 for a bigger tow car, we are a Volvo convert having had a previous XC60 and 2 x XC40's over the years. We started looking at the XC60 PHEV which was tow-car of the year 2025 but had been put off by our local Volvo dealership who's salesperson said a PHEV was useless for our 1700KG van. We started the grind of looking for cars which I don't relish at all. Anyway, looking on the Selekt site I started becoming seduced by the XC60 PHEV and spoke to a couple of dealerships with a view to going and test driving one. I wasn't overly impressed by the dealers I spoke to and these cars were being sold very quickly. I finally spoke to James Sharpe at Wakefield and was drawn in by his knowledge of the vehicle but they only had 2 cars at the time and I didn't really want either of them. We kept in touch with James who together with their buyer, sourced a specific car for us. He had stayed over at work and spoke to us late that evening. Even though they hadn't actually got the car he obtained photos and we liked it. We paid the deposit and James was just a delight to deal with. I don't usually like car sales-people but, out of all I've ever dealt with he has never pushed us, told us untruths or tried to mislead us in any way, his knowledge of the product is excellent. He never 'huffed or puffed' when I changed my mind over accessories and was brilliant on the hand over. It is a truly superb tow-car and the service we have received will more than compensate the 3&1/2 hr round trip to return to this particular dealership for anything else I need for the it. I'm very impressed with Wakefield and James in particular. We will be back again in the future.
Reviewer has confirmed their email address
Just changed our volvo XC60 to a XC40. Jonathan was so helpful, informative, polite and professional, he made our car change very easy and straightforward. Nothing was too much trouble. We would not hesitate to return the next time we decide to change our car and would definitely recommend Riverside and Jonathan to our friends and Family. He is a credit to the company Thank you Mark and June
Paid over 32k online for an xc90 on March 8th. Dealt with sales executive Sally who told me the car had a full Volvo service history, it doesn’t. Had the car 2 days when the adblue warning light came on. This tells me that the 150 point check hasn’t been carried out. Contacted the dealership and was told the adblue wouldn’t be in the 150 point check, a quick google search tells me this is untrue it clearly states adblue to be checked and if low to be filled. After chasing Sally for a few days she agreed to pay me £150 goodwill gesture. After 5 days of ownership the headlamp system malfunction warning light came on, contacted Sally again who said she’d speak to her manager, I’m still waiting 8 days later for a response. I took the car to my local Volvo dealership in Chester at a days notice, they were brilliant and did a software update that fixed the problem, while there I had a call from Volvo Selekt in London who were very concerned that I had two warning lights come on within 5 days of receiving the car. After chasing Sally for the past few days for my £150 she told me 3 times yesterday that the money was paid into my account, you guessed it, it hasn’t. I sent proof of this, no response. My advice to anyone considering buying a car from Riverside is this. They will promise you the moon and stars to get your money, but once you hand over the money you’re on your own. If anything goes wrong with the car don’t expect them to do anything to help you. Buyer beware.
Reviewer has confirmed their email address
Can’t fault the service and communication, the service team went above and beyond to undertake a repair in a timely manner. Georgina and Andrea are real stars and take a pride in their roles
Reviewer has confirmed their email address
We've just purchased a car from Wakefield Volvo and dealt with Andrew Atkinson mostly. Can I just say how impressed we have been with the service from start to finish, which has been superb. Knowledgeable, professional, courteous, patient and backed up with a smile. Many thanks to the whole team and Andy in particular. Can not recommend enough.
Reviewer has confirmed their email address
A bit nervous of buying via the Internet for the first time but needn't have been. Andrew at Wakefield was so patient, helpful and made the whole transaction so easy. Sharon delivered on time as promised and guided us through the control panel - again very patiently as it all seemed quite daunting at first Both people had a lovely manner with a delightful sense of humour which set us at ease immediately. We had it out on its maiden voyage this morning and are very impressed. Thank you.
Reviewer has confirmed their email address
Great experience buying our car with assistance from salesman Craig. Modern cars are complicated electronic machines, but Craig was able to take us through the process in a clear and straightforward way.
Reviewer has confirmed their email address
Don't bother and go elsewhere. Had a good experience purchasing a vehicle from here but don't expect any support afterwards. Had a couple of minor issues which have not been dealt with. Dealership appears to be understaffed, customer service is by far the worst of any car dealership I have dealt with, they simply do not get back in touch despite emailing direct to the head of business, Richard Westerman. Currently in the process of an official complaint via Volvo UK.
Reviewer has confirmed their email address
Purchased Brand new HRV advance all options 5 year warranty 5 year service and Honda finance. Did not complete the order no mats or boot liner as agreed, eventually after complaining mats only arrived. 6 months in the car started to non start ,no help from any main dealers, contacted Honda and dealer (recorded delivery). Numerous AA assist call outs, they were unaware of any issues, in fact on one occasion said they may not attend repeated failures. I find forum stating that there was a parasitic leek causing the battery to go flat(Honda confirmed they knew about this in October last,but no recall no anything return car to local main dealer for software update, the car died whilst there, repeated failures making car unusable, using loan vehicles, 5 failures in one week, they keep telling me the 12 volt is fine, but need to charge it for 24 hours to confirm condition(again), phone call battery is healthy, but two hours later the car has more failure lights than a Christmas tree, so battery is NOT fine, now have supposedly NEW battery and so far it starts. Overall customer experience is terrible, disgraceful, my current situation I have stated my rejection of the car,I am awaiting Honda finances response(they technically own the car) last step is to complain to Financial Ombudsman. I cannot recommend Riverside Wakefield, they have done nothing but dodge the issue,Buyer Beware.
Reviewer has confirmed their email address
Riverside Volvo Wakefield is an Franchise dealership that is based in Wakefield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Riverside Volvo Wakefield
267 Barnsley Road
Wakefield
West Yorkshire
WF2 6AH
01924 925300
https://www.riversidemotors.co.uk/pages/volvo/wakefield-team
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