0% Reviews
replied to
15% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


20 reviews from our car dealer reviews community
Leave a review for Harry Fairbairn Giffnock BMW
Leave a review

20 reviews from our car dealer reviews community

Leave a review for Harry Fairbairn Giffnock BMW
Leave a review
"Car purchase "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went into the showroom with a view to purchasing a 30,000 car at Harry Fairbairn BMW in Giffnock and asked about a car I had seen advertised , All I got was we don’t have that one and then basically nothing no alternative offered and no interest in showing anything else . lost a sale from me decided to buy a Volvo instead.

Get Car Finance

Reviewer has confirmed their email address

+5 Found this review helpful
"Rubbish"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

MMMMMMMMMM MMService dept is a joke supposedly serviced my car then tried to charge me for warranty work don’t waste your time and money on Harry Fairbairn BMW in Giffnock, incompetent.

Get Car Finance

Reviewer has confirmed their email address

+5 Found this review helpful
"LIARS AND SCAMMERS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Only gave Harry Fairbairn BMW in Giffnock one star as can't give zero. Absolute disgrace, tried to extort money out of me for 'investigate' work on my Z4 when the work should've been done under warranty. Then lied, then threatened me with legal action if I didn't remove the car from their garage. So called their bluff, car still in their dealership and now taking legal action against them. HARRY FAIRBAIRN IS OWNED BY ARNOLD CLARK. That sentence alone should tell you all you need to know. Avoid like the plague. Absolute scammers and conmen. Will never buy another BMW or use Arnold Clark again ever. Google Harry Fairbairn reviews and see how badly they score . You have been warned.

Get Car Finance

Reviewer has confirmed their email address

+7 Found this review helpful
"What is the Problem!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car ordered from Harry Fairbairn BMW Giffnock in Dec 18 for Jan/Feb delivery...nearly May now still waiting!

"Issues with a new car. "
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Traveled from Edinburgh to Glasgow to test drive an i3 at Harry Fairbairn BMW, which broke just after a mile into the test drive. then looked at a 1 series and they did have a good deal on the car and my part exchange deal was great. 2018 plate with only 55 miles on it. after taking the car back to Edinburgh i got a check engine management light. called up BMW emergency service who were fantastic and they fixed the issue and said if it comes up again to give them a call. It came up again the next day and called Harry Fairbairn, to speak to the person who sold me the car. after telling them the issues, they just seemed not to be bothered at all and said its under warranty and speak to a local garage. REALLY disappointed with the after service . never had such issues with other BMW garages. 2 cars that i drove at Harry Fairnbairn had issues and aftercare is non existing. Will speak to branch manager and hoping its not a major problem with the car when it gets checked out in Edinburgh. Don't think i will go back there again. ruined the experience of getting a new car.

Get Car Finance

Reviewer has confirmed their email address

+3 Found this review helpful
"Terrible customer service. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have never ever received customer service so poor in my entire life as i did Harry Fairbairn Giffnock BMW. You can clearly see this is an Arnold Clark franchise. I waited 3 days without a call back to get a window wiper replaced. When I called back I was told a manager would call. Ended up getting a service advisor calling. Attitudes are appalling. Receptionist doesn't know how to put a call on mute and you can hear everything being said to other colleagues and customers. Avoid at all costs.

Get Car Finance

Reviewer has confirmed their email address

+5 Found this review helpful
"Horrible customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took Harry Faribairn Giffnock BMW over a year and a half to send me a v5 meaning I was not the registered keeper and any insurance policy would be voided, they then said it was not their fault, audi it is for me!

"Bad information and bad service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was mislead into a situation where I thought I was going to buy a car from this dealer. I was told that by paying 89£ I could get the car send up to me so I could test drive it before I maybe wanted to buy this car. I told about my situation, that was my very busy days, that included 7 days of work and my arrival to Scotland 9 month ago. So when I got a decline on the finance I talked to the manger that straight away told me that it had never been a option to get it up for a test drive unless I would buy it. So my result of being in contact with this dealer is that I didn’t got a car despite my good income, I got declined on finance which is on my name in the system now and that is after she even put in that I had lived in Scotland for 5 years instead of only 9 month. So absolutely no good service and no will to get to a good solution that could have been a benefit for both parts. I would never recommend this dealer to anyone. It is the most absurd experience I have ever had.

Get Car Finance

Reviewer has confirmed their email address

+2 Found this review helpful

Peter jones in response to Bad information and bad service

Hi I’m currently trying to buy a car through harry Fairbairn and am getting frustrated and disappointed by the service and am beginning to think I’m constantly being mislead. Not wanting you to out the salesman you dealt with but would you mind giving me their initials and what car was it you went for ?

"Approved used car. Or is it?"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Salesman at Harry Fairbairn BMW in Giffnock was not sure of the technical questions or willing to find out the answers. Less than impressed with the eye for detail of a 6 month old bmw that should be quality inspected, 2 scuffed alloys scratches on bumper and side skirt that have to be painted. Had the car a week and now it will be off the road to have these issues addressed. Organise Communicate and prepare. OCP! I will return with my review on the repairs and service.

"Hopeless"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I took my BMW to this garage, due to it leaking oil constantly. They kept us waiting around for 5 hours, charged me £100 for looking at it but couldn't find any leak apparently. I've recently taken the car to another garage, who told me it was 'the worst collection of oil leaks they'd ever dealt with! The car has been fixed now for only slightly more than Harry Fairbairn charged for messing about for 5 hours! Oh & the entire job took them one & a half hours.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

CDR Logo Transparent
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Get Car Finance

CDR Logo Transparent

Dealership Information

Harry Fairbairn Giffnock BMW is an Franchise dealership that is based in Glasgow. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews2.1 out of 5 stars — Rated Poor
Excellent
3
Very Good
1
Average
3
Poor
3
Terrible
10

Add Review

  • Submit new information

  • Contact Information

    Address

    Harry Fairbairn Giffnock BMW
    167 Fenwick Road
    Glasgow
    East Renfrewshire Council
    G46 6JB

    Get in touch

    0141 278 7918
    https://www.harryfairbairngiffnockbmw.co.uk/

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    15%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Harry Fairbairn Giffnock BMW

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more