Undertaking, cutting people up

Bought a one owner, five year old Mondeo, 43k on the clock from Hartwell Grimsby, £13k+. It started making a slight noise that sounded like it was from the fan, shortly after taking home, although it still drove ok. After 3 months I thought I'd better investigate, and a local garage diagnosed a new water pump and timing belt was needed, £600+. When I returned to Hartwell to ask them to sort it, they offered to pay the first £200 of the job only. No warranty or guarantee. Not happy

Terrible customer service, cars unchecked , not happy to fix faults

Bought a car and all good. After that not happy, Hartwell took a £100 from my account as a holding fee for test driving the car and saying paid back in a couple of days. 15 days later and 3 phone calls still no money back. Alo promised a second set of keys, still waiting. Not a lot to recommend for after sales

I bought a new car from Michael Flatters who was really helpful and friendly. I also got a great deal!I would recommend him to anyone who's looking for a car.Thank you Michael and the hartwell team.

Had a phone call from customer services about changing my car, I explained that there was some minor imperfections with my car but the customer serviced adviser put me in contact with a gentleman called Matthew Young who started sorting out a potential newer car for me. I browsed the deal ships used car section and found an audi q2 which I really like the look of, so I emailed Matthew and he set about sorting out a PCP deal, which I was informed was at 4.9%APR instead of the 8.6%APR rate I was on on my vehicle at the time. Matthew got back to me regarding the PCP quote in which I personally decided to put extra money down as a deposit as it made the vehicle fit within my budget. However a few days passed and I was Co tacted by Connor who had taken over sorting myself out, we talked over the phone and I explained what had been agree with Matthew, a few days later I made the trip up to Grimsby to sort out some of the paperwork, which was done really quickly, I was also allowed to see my new car. A week or so later I was heading back up to Grimsby to hand over my current car and to pick up my new car, seemless drop off and pick up, Connor even took my new car and put a full tank of fuel in it which was a wonderful touch. All paperwork had the final signitures applied and I was on my way within 45 mins. Connor was and still has been excellent as I've had a couple of queries which he has promptly responded to and does everything he can to get the correct information and answers for my query. Higky recommend this dealership and Connor for the lovely experience.

We bought a car from Micheal. He was very approachable and a friendly guy. He was easy to talk to and sorted us out with everything we needed! If you need a car it is definitely worth speaking to him about what your looking for.

Very friendly, was very imformative, took care of myself as a customer. Very pleased with the treatment. Very pleased with mikes service. Thank you so much.

I first enquired through auto trader about a Ford s max. The guy I started dealing with was called matt. He was very helpful and reassuring and got me the perfect car which exceeded what I thought I could get and the level of customer care and service was amazing I picked the car up yesterday 14th Nov and drove 4 hours to get it all because of the amazing effort put in by Matt