I sent over 10 emailed and never got one reply and when i called after a week they told me the car i wanted had sold stick with the main dealers guys stay clear of these COWBOYS

Avoid this dealer at all costs, disgraceful service from the branch manager Matt. Booked a slot to view a car at 5pm, once I arrived at the dealership I was advised that the car had been sold to someone else. Initially I spoke to a chap called Elvin who was fantastic, I asked to speak to a manager and the disgusting service was about to begin. After explaining the situation I got a half hearted apology and not much else, didn't even try and see if they had any other vehicles that may have met my requirements and came across patronising and had the worst attitude I have come across. I requested reimbursement for my travel costs which was swiftly rejected, after a back and forth he decided to turn his back on me and walk away back into the showroom. I followed and was greeted by him laying back in his chair with his arms folded, he commented 'what do you want' my response was simple, reimbursement. I was then asked to leave the showroom which I obliged as I was at this point fuming. I called the head office in Grimsby and explained the situation and was advised that this isn't what they expect from the dealership. After approx 20 minutes on the phone whilst sat on site one of the managers colleagues offered me £20 for fuel which I declined, why was this not offered at the outset and why did the manager not come out? The offer is far less than the 2 hours journey, use of diesel and the time taken off work to view the car. To summarise, if this is what service you get at the sales stage just imagine if you had an issue after you spent your hard earned money. I have made a formal complaint and will see if they take this seriously, I would certainly never step foot back in this dealership and would advise people to look elsewhere!!!!!!

I purchased a 2014 Ford focus in July 2020 from Hartwells in Kidlington together with an extra £800 for Hartwell cover insurance against future repairs. Within 6 months the AC ceased to function and I took it back for repair on three separate occasions ending in August 2021 and each time within about two months the AC failed completely again. Whether it is the fault of Hartwell or whether it is failure of the insurance company involved with Hartwell assist, Car Care Plan, I do not know but this is very unsatisfactory. Unless I receive improved performance when I next bring the car in for yet another check up, I shall complain to the relevant Ombudsman service. The individuals who dealt with the three occasions that I had to return the car for attention were always polite enough, but what use if there is no back up performance and a repair properly done. Nick Greaves