Sold me a car not fit for purpose, broke down 20 minutes after leaving their Garage, wouldn’t answer my phone calls, had to use breakdown recovery at my own expense, then took them a week to collect their faulty car from outside my house, 2 weeks later, they still hadn’t fixed the car, so I asked for a refund, which I was refused. It wasn’t until trading standards, and Police were called, after they became abusive towards me, that I finally got my money back. They don’t even deserve 1 star. Avoid like the plague!

I bought a megane last year and eas told that the rip in the leather on driver seat would be repaired. I have rang multiple times and visited showroom to be told everytime that the mechanic is busy or on holiday or that i would receive a call to take my car to the mechanic at home. Im still waiting. I also had to spend 300 on an mot as several problems were found that would have been advisorys/failures on the mot that james said they had done. No service was performed either as they would have noticed that the blowers didnt work and that the aircon was empty. I found a used condom down the side of the rear seat also. Shamefull service

I bought my Saab from Harvey Lane Car Sales and Traded in my old car. I found James the salesman pleasent, non pushy and very accomodating to deal with. All work to be carried out on my new car to get it ready for collection was completed on time and all as agreed with great comunication. A hassle free change of car. I would definately go there again.

I had two Bmw from harvey lane car sales car no two had some problems but James manger got it fix he kept his word in 3 years time get Bmw no 3? Nice service all ways helpful thanks James, from deb.

My second smart car from Harvey Lane Car sales.And as always everything was done as promised from start to finish even a full tank of fuel. Thanks again and see you for the third.

Would just like to say how happy I am with the overall procedure at Harvey Lane Car Sales, my car (Vauxhall Astra) has been fantastic as of yet with no problems, and the car was ready for me in just 3 days after the purchase which was handy as I needed the car asap! Would recommend to anyone.

Bought a VW car on the 24th December 2016 from Harvey Lane Car Sales. I had a test drive and noticed the brake light was on all the time; the salesman said it was due to new brake pads being fitted. I continued with the sale and part exchanged our car. I was told by Harvey Lane Car Sales that the VW came with one year MOT but not until Mid January of 2017. Surprise surprise i got a call the next day saying that the car was ready with new MOT, and did the part exchange. The brake light was still on in the VW. I contacted the salesman via phone, who suggested driving the car back to Norwich to sort the problem. His Mechanic, Harvey Lane, put 1.5L of brake fluid in and said vehicle should be okay, it wasn't okay. I contacted the salesman, who arranged recovery and repairs as we had no brakes at all. The damage was on the rear side brake caliper; the salesman paid for this repair. We then asked our trusted Mechanic to check the vehicle, The faults he found were: 1. Anti roll bar bushes worn out (MOT Failure) 2. Stabilizer link bars (x2) worn out (MOT Failure) 3. Track Rod end (Driver side) worn out (MOT Failure) 4. Headlights (Driver side) were facing skywards, Passenger side head light shone on the floor (MOT Failure) We have spent £300.00 of our own money to make this vehicle safe and legal. My suggestion would be to employ a professional Mechanic and be careful where he takes cars for MOT, we have all the parts that have been replaced. The vehicle was not returned under warranty as we did not trust any work done by their Mechanic.

This was an easy,smooth purchase which went like clockwork from leaving a deposit on the car to delivery.we got a good price on are old vehicle as well. All in all the correspondence with Harvey Lane was excellent and professional.

Not knowing much about cars I was nervous about finding the right dealer.A friend recommended Harvey Lane Car Sales where I found a lovely Audi avant estate car which suited me and my Labrador. Over the moon with the car and the service. Thanks to the team.

Purchased a Peugeot 207 in March 2016, at the beginning I was very happy with the service I received when I purchased the car. There was damage on the passenger side wing mirror and I was guaranteed a replacement. over the past 3 months I have contacted staff at Harvey Lane several times and even visited the show room to chase up the repair, every time I was told that it was being dealt or the manager was dealing with it with but the repair has still not complete. last contact was on the 24th June (2 weeks) I was told the part had been ordered, have heard nothing since. The staff seem very professional and helpful at the time of sale but seems now they have no interest in replacing the part which has now left me with no choice having to pay for it myself, I feel it will never be resolved. As some one who has no experience and knowledge of cars I'm disappointed as I put my trust in people of a company to keep their guarantee and feel I have been taken advantage off Be interesting to see the response to this post!