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69 reviews from our car dealer reviews community
Leave a review for Harveys Autos Ltd
Leave a review

69 reviews from our car dealer reviews community

Leave a review for Harveys Autos Ltd
Leave a review
"Poor service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a vehicle from them, nothing wrong with the vehicle but the aftersales is extremely poor, The key was faulty within the first week of purchase to the point of not being able to lock the vehicle and unable to start the car and it took them 6 months of constant pursuing them to get this sorted, within this time it was constant excuses as to why it has not been done. No log book has been received still 7 months on from purchasing the vehicle, again excuses made, saying they had done the application online, saying it takes 12 weeks from the DVLA. Even when the DVLA stated to us that it does not and has not been taking that long and DVLA stated no application has been made. Now being told by Harveys autos to apply for the log book myself via v62 and expected to pay for this as they did not provide us with the new keeper slip! We would not purchase a vehicle from them as the aftersales is shocking!

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+1 Found this review helpful
"very pleased with my car purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchase a Porsche Cayenne from Harveys , dealings was good and the car was fully valeted and mopped when I collected the car . Even put some fuel in for me so I wouldnt have to stop on the way home , replaced two tyres and full MOT as promised ! deffinately reccomend these lads at Harveys ,

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"Not good enough"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My initial dealings with Steve at Harveys Autos were not bad. It was during the pandemic so they offered a hands free service where they drop the car off to you and they take the signed logbook back and send it off their end. This is where the trouble started. My car never turned up when it was supposed to be delivered so i had to ring up as they had forgotten about it. It was then delivered to the wrong address despite the fact i had sent the address via whatsapp as requsted. Then a couple of months went by and my car tax on the car i part exed had not been returned. I tried in vain to get hold of the DVLA finally getting hold of someone after 2 days of trying to be told that Steve hadent sent the logbook in or told the DVLA online that i had sold the car. I realise that the seller is supposed to do this but i believed them as a company when they told me they would do this for me. I asked Steve on at least four different occasions if he would confirm sending the logbook off which he told me every time that he had. I contacted the DVLA for a second time and they confirmed he still had not sent it in. He lied about sending the logbook in on four seperate occasions. When he finally sent it in it was that late that i had lost over £50 worth of car tax. If he had just been honest with me and tried to sort it out i wouldnt be writing this review but to be lied to blatently by someone you are trusting to do their job correctly just isnt on. I would avoid this business and particulary Steve at all costs. I will certainly not be buying anouther car from this company. And if you are reading this make sure you send your logbook off dont let them do it as once you have purchased a car from ythem they couldnt care less about you

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+1 Found this review helpful
"Do not buy "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy from these unless your after zero customer service, zero calls back and zero aftercare. Steve shows zero interest to customers not shown around car, no handover and no aftercare with unresolved issues. Would not recommend anyone use this dealership!

"Dont buy from them."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a vehicle from them. Before collection stated they would carry out a service. Few days after collection oil light comes on, checked level and no oil and def no leak. Went back to dealership and confronted them and they said they thought it had been done!!! said they would take vehicle back and carry out the promised service. Told them I didn't want to ill arrange for service and send them the bill which the agreed both verbally and in writing. 4 months alter the still have not paid up now going through small claims. Also just found out that the AA warranty on the vehicle as I need to claim for a faulty part is on hold they are having accounting issues with Harveys Autos.

"Would deffinately reccomend Harveys "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called in yesterday to swap my ageing Bmw for a newer model I saw a polite tall salesman who showed me the car I was interested in a newer 3 series in white , I asked if I could take it now as I’d travelled a long way , within the hour the car was ready valeted already had a long MOT and he even got me a better finance deal than the AA . He looked after me and my wife and we are delighted with our new purchase . A friendly no push purchase . Deffinately reccomend these and will use again when this bmw becomes older

"Great Bunch Of Guys"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

ive got to say what a great bunch of guys that work there, they delivered me my car at no expense due to the covid19 and being worried about travelling. Great car really happy

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+0 Found this review helpful
"Afters sales service"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy from these guys. Promises of return call back and resolution of issues not kept, warranties are an insurance rip off ie. Excess or £50 then they only provide a max £300 worth of repair. Spare key did not work. (Never resolved despite several calls & visits) Starter Motor intermittent. (Garage found loose and bolt missing). Intermittent electrical issues. (on going) Left remarks on their site, then promised a call back, yet again No call back. My Review has since been removed from their site!

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+2 Found this review helpful
"Very Proffessional "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a new car for my daughter last week, we found the staff very knowledgeable, honest, I had finance and was given many options for payments. she is super pleased and I would definitely recommend to others.

"No customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to view a car at Harveys Autos after driving all over the pot hole car park after reading reviews don't think I will bother sounds like no afters ales and leave you with a bad car if anything goes wrong thank goodness for reviews I read.

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Dealership Information

Harveys Autos Ltd is an Independent dealership that is based in Stafford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
69 reviews2 out of 5 stars — Rated Poor
Excellent
14
Very Good
0
Average
3
Poor
15
Terrible
37

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  • Contact Information

    Address

    Harveys Autos Ltd
    Longcroft Brick Kiln Lane
    Stafford
    Staffordshire
    ST17 0TA

    Get in touch

    01785 665588
    https://www.harveysautosltd.co.uk/

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    Dealership Statistics

    20%
    Would recommend this dealer to family and friends
    8%
    Percent of reviews responded to by this dealer

    Additional Information About Harveys Autos Ltd

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
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