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Incredibly good service from Lee, who is clearly the go-to guy at Harwoods. Initially thought I'd have to book my Discovery in to fix a problem with the heating fan; Lee had a look, fixed it on the spot, no charge, awesome, job done. Not the first time, Lee helped with a towbar issue a year or so ago, simply fantastic, can't thank enough.
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I had my vehicle serviced at Harwood Coulsdon, great service & was kept informed with the progress of my vehicle. A big thank you to Lee Fletcher for sorting out my problems with my Sat Nav update and Air Con issues.
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Unbelievably bad service - save yourself the stress and heartache and go somewhere else. More details below if interested. Harwoods sold me the car and didn't send the V5 off. As a result I didn't get a tax reminder and missed the tax deadline. This meant I got clamped (£200) and got a fine from the DVLA for not having tax (£754) and couldn't get my car freed for almost 2 weeks as I wasn't the registered keeper Harwoods were. Complained to Harwoods and was told it was the registered keepers responsibility (them at the time) and they were not at fault. Now having to proceed with a dispute with the DVLA.
My experience was above and beyond all expectations from a car dealership (Harwoods Coulsdon). I had a simple issue that no one else seemed to know how to fix but a lovely young man named Patryk solved the issue in seconds. I had been too 2 other Land Rover dealerships and basically fobbed off and made to feel like my custom was not valued. So when I got to hardwoods I wasn’t particularly hopeful. However, Patryk was so helpful and friendly and explained so many things that no other dealership could be bothered to do. Despite the current climate in the industry he took his time and went through everything I needed to know. He reassured me about my concerns with clear coherent explanations and gave practical advice and not just a sales pitch. He was genuine and delivered exceptional customer service !
Went to buy the defender. Rude receptionist closed door in our face saying appointment only, which we had. Filthy demonstrator vehicle. Over confident salesman. Read reviews after and were put off totally. We did send our feedback to manager, salesman and head of sales, but no reply from any. Buy here at your own peril.
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Excellent Service from Isaac Akowuah who won me over to purchasing a New Range Rover Evoque R Dynamic, and went through in detail all the options available to me.
We purchase an Evoque from another dealer and had problems straight away. We contacted Harwoods who carried out the repairs under the warranty. They couldn't do enough for us they called and explained the problems and sent us a video. They even replaced the two remote controls free of charge. Fantastic staff and service thank you very much. Many thanks Nigel Breslin.
Excellent service from Michael Drollas at Harwoods Croydon Land Rover who went through all the options available to me, in particular the PCP detail in relation to my new Evoque. He took the extra time to fully understand my specific requirements & I do feel that I have negotiated a good deal with his help. I would have no hesitation at all in recommending Michael to anyone who is considering buying a new car. Thanks Mike - much appreciated! Paul Rice
Having returned my Jaguar from a factory recall, my car has cash, glasses etc missing, and after calling them 1t 830 and Harwoods Land Rover in Croydon cant be bothered to call back
Harwoods Land Rover Croydon is an Franchise dealership that is based in Coulsdon. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Harwoods Land Rover Croydon
Brighton Road
Coulsdon
Greater London
CR5 3EA
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