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I purchased car for my wife. The price was fair and car was very good condition. Very please with Customer service received form start to collection
lee creighton from Haverhill Car Xchange in response to Good
Thanks for taking the time to leave a nice review.
I will admit that when buying the car they were quite helpful. As soon as I let them know there was a problem (straight after I bought the car) they have given nothing but awful service. Extremely rude and disgusting behaviour. I wouldn’t waste your time; there are plenty of other garages I have been to, all are far better!
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Haverhill Car Xchange from Haverhill Car Xchange in response to Awful, don’t waste your time
Olivia, thanks for your review, albeit a disappointing one-star. In your instance, a team member agreed to meet with you outside business hours to resolve your problem. Unfortunately, you arrived over 20 minutes late for the appointment (verified by CCTV), by which time our team member had left. As I understand it, you then proceeded to send abusive and accusatory text messages and continue to still do so.. The team have since attempted to contact you at least 6/7 times without a response. However, you still feel the need to send abusive emails. In this instance, I feel we have gone above and beyond to solve your problem. However, we will tolerate abusive behaviour towards our staff.
Brilliant advice and service from Ben and his team helping us buy our first car for our daughters. The advice at the point of sale was spot on. And the after care was very professional when we had a little hiccup. We would definitely recommend to friends and family. Thanks again Paul and Anne, Saffron Walden.
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Thanks to Haverhill Car exchange we have a car we both like .Thanks to Ben who help with the purchase .. Nothing was too much trouble I would totally recomend them to our friends ,and infact everyone . I would not hesitate to use them in the future . Thank you .
What a great company from dealing with Paul then Ben then Roger on handover probably the best company I have ever been involved with my rcz service is second to none totally professional in every area and the cars fantastic
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I bought this car a couple of months ago and the service and customer service provided was brilliant from start to finish . Highly recommend this car dealer
Was looking for a reasonably priced second hand car that was local to me. I spoke with Ben (the sales manager I believe) who listened to my requirements and guided me through their fleet of cars. He couldn't have been more helpful and he made me feel at ease straight away. Having done my research I knew the price of the car I bought was very fair! I will definitely be recommending to family and friends. THANK YOU !!! 😊
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While visiting my sister in June, we set about finding her a car. Having a budget of £6k and an idea of what we wanted, we set about looking. Haverhill Car xChange was the first place we looked and bought from there after visiting four other sites, as the service was first class. Nothing was too much trouble, and we got what we wanted. Thank you! My sister (and family) will return here the next time we need a car.
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Bought my car 11 months ago, oil started leaking a month ago, had it checked (FOR THE FIRST TIME SINCE BUYING MY CAR FROM CAR EXCHANGE) took it to a different, more local garage and turns out the wrong sump plug has been put in at some point in the past which has damaged the sump and in order to keep it going for longer sealant has been put around the plug, rather than fixing it properly. Haverhill car exchange did the LAST service before I purchased the car and in order to do a service will not only have seen this but replaced the sealant afterwards too and did not disclose this to me. Called them to discuss the matter and was greeted with a very rude man on the phone, refusing to take any responsibility and not even agreeing to look at it for me. Disgusting service. 6K car for cash and this is how a customer is treated. DO NOT BUY FROM HERE!!!!!!
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Haverhill Car Xchange Ltd from Haverhill Car Xchange in response to Disgusting service, liars, bodgers!
Thank you for leaving us a review and for purchasing a vehicle from us in the summer of 2020. All our cars are prepared to the highest standards before they are sold, and yes, we serviced your vehicle free of charge before you collected it. We also did the Mot advisories, again, free of charge. I can assure you that your car left us in the high standard of preparation that we would expect. It is also worth noting, the car was Mot'ed after we had completed the service, so if we had damaged the sump and if it was leaking oil because of this, it would of been picked up by the independent Mot station. All our vehicles come with a 2 month or 2,000 miles warranty. We also offer an extended Warranty of upto 36 months. This was declined. As I am sure you can appreciate, a lot can happen in 11 months (we have no way of knowing), but there has to be a point in the ownership cycle of the car where the responsibility becomes that of the owner and not the dealer.
Here at Haverhill Car Xchange we pride ourselves on the quality and value we offer each and every one of our customers. Although we are a new business, we have over 16 years experiance providing our customers with a excellent non pushy sales service and aftersales.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Haverhill Car Xchange
Sturmer Road
Haverhill
Suffolk
CB9 7UU
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