I bought a 1.4 Fiesta Titanium in August 2014 and the service at Hendy Car Supermarket was brilliant. However today I went to sell it to them in there guaranteed buy back scheme and things changed. I registered to sell on their site and they offered me a fair price and when I went in the salesman said you will get price offered and it is in an impeccable condition. 5 minutes later he returned offering me £200 less saying no car is in excellent condition. Forgive me but impeccable means excellent. Why offer an excellent condition price and then change it. In the end my thoughts about Hendy Car Supermarket have turned into one that is poor and arrogant.

I bought a Porsche Boxter 21 feb this year and to date (23 april ie 2 months later) it has cost me a further estimated £7000 (inc. insurance £2000) to put things right for things which (coincidentally) are not covered by warrantt. I have had to change all 4 tyres which blew on the car, one wheeel, one clutch and it now looks as though the battery needs replacing. Whenever I spoke to them they were very condescending, blaming the whole situation on my driving.

I bought a car from here in February 2013 and am still having problems with it nearly a year later. The sales service was fine but their aftersales if something goes wrong with the car is appalling. They never replied to complaints until I threatened with going to overall manager of the whole Hendy group. They fixed something on the car eventually after 6 months of wrangling and I am still waiting for the paperwork 5 months later even though I phoned and phoned them asking for it. Would never go there again and certainly never recommend them to anyone.