Kim H, August 2023
"Poor aftercare"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
No issues buying a car. Issues with aftercare. They are unable to detect a fault unless they are provided evidence from another garage. I within 2 months of purchase I took the car to a proper dealership at my own expense for a check over. The car was defective when purchased, needed the tie rods and bushels replacing and it has an oil leak. I had a very hard time getting them to agree to the essential tie rod work and they are now saying the leak which the dealership also detected (and is clearly visible from the video) isn't covered as its a seal. Less than two months and it's going to cost me nearly £400 to repair. Very unhappy.
+0 Found this review helpful
John G, April 2023
"Great customer care"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just recently brought a car from this company and was looked after by the salesman called Zak. He acted professional towards me and my wife and made us feel comfortable when dealing with everything. This is the second car I have bought from Henry car showroom over the years. Overall you are well looked after and dealing with one salesman from start to finish.
+0 Found this review helpful
Caragh S, March 2023
"Brilliant service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Came to look to part exchange after horrendous experience with the MG side. Was really pleased I did.’seen my Michaëla Sissikn who worked hard to get me a good deal on the car I wanted.
+0 Found this review helpful
Steve, November 2022
"Great experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a five year old Skoda Octavia. From first to last, everything was settled smoothly.
Owen Boylan the salesman knew his stuff and couldn’t have been more helpful.
Recommended!
+0 Found this review helpful
Malcolm M, November 2022
"Great Straightforward Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Acquiring the car could not have been easier. Our salesman Zak was welcoming helpful and knowledgable. From test dive to leaving with car was a simple process which Zak managed seamlessly. He could not have been nicer to deal with. And I’m delighted with the car
+0 Found this review helpful
Laurence P, July 2022
"Wheel brace and jack handle missing "
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
They supplied a boot cover but it didnt fit ,wheel brace and jacking handle missing.phoned them on the weekend and Zac’s boss said they don’t come as standard .total bullshit you need to use a jack and then take the wheel off with a wheel brace..every car comes with a jacking handle and wheel brace.,wether it’s a spare wheel or space saver wheel,or just the compressor with the glue..his boss was not knowledgeable just a salesman ..they then said we will ring you on Monday and contact you from the parts department,did they hell,nope,of course I had paid for the car and now they have had my money so no back up at all.would I ever use this company again,definitely not .
+1 Found this review helpful
Gail P, May 2022
"2017 Citreon C4 car low mileage"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
AVOID AT ALL COSTS!!!!
Bought the car from EXETER Car store July 2021. Aftercare was non existent, Tried to contact them and call in to no avail no call backs Ever
+4 Found this review helpful
David, April 2022
"Very Helpful"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Have always found the Hendy team to provide very good service. Thank you Shane, Simon, and Zac.
+0 Found this review helpful
Rob, July 2021
"Incompetent and Untrustworthy "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Incompetent and untrustworthy
I’m a fair person and so this is a 100% accurate fair review. Saw a Jag F Pace for sale, made several enquires, spoke to 2 different members of staff. Decided to buy and reserved the car with a deposit. All agreed, receipted deposit email, confirming the price. A week on, after finalising the details and trying to complete the purchase I was told sorry, price is wrong and had increased 6k !!! Shambles.
This claims to be an “approved” Jaguar dealership. If Jaguar approve of their conduct then I’ll never be a Jaguar customer.
Hours of my time wasted, disregarded that I’d reserved the car with a deposit (which they had for 3 days and took a further 3 days to be refunded) and that we’d passed on another car to go for this and lost the chance to buy that after a week of being messed about by these incompetent jokers. Zero offer of compensation for inconvenience. Very simple advice, AVOID
+2 Found this review helpful
Daniel S, July 2021
"Do not buy from Hendy Exeter"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
They will sell you the earth and deliver a car “ with issues not covered as it’s a generic fault with this car” (BMW 2 Series exhaust rattle flexi )
All they want is your money 💰
Salesman take advantage! ( Steve)
Managers shirk responsibility (Shane).and service department is so disorganised it takes you to call them for an update 2 days after doing nothing at 3.15pm and they tell you that they must have there Courtesy car back today 45 mins before you start work .
WARNING, STAY AWAY FROM ALL DEPARTMENTS!!!!!
+3 Found this review helpful
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
