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Walked in, exchanged car and walked out same day with new one. Really great service. No complaints. Definitely go back in the future.
Felt very welcome and wasn’t an issue when staff had to work later to help us with the car. Great car overall and I’m very happy with it :)
Bought a Tesla from here, it had condensation in the tail light which was mentioned by us and we were told it was down to it being washed. After a week it was still there, and the car had a fault with a right hand camera. Rang the number on the warranty pack but got no answer, then we rang Hensons main number, as soon as I said Tesla I was told I had to book it in using the Tesla app, I did this and had the Tesla appointment, as soon as I got there the guy came out and said did I know he'd already done repair work on this car, I did not, he went on to explain he'd already replaced one camera and he pointed out the brake lights, fog lights and number plate lights at the back were not working and there was no way this car could of passed an MOT, I paid the repair bill and gave the invoice to Hensons, only to be told they had no record of me being told to take the car to Tesla, who are by the way the only ones who can work on it.
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Quick, easy, hassle free service. Martin was friendly, knowledgeable and kept us up to date throughout the quick process. Would definitely recommend. Thank you!
Reviewer has confirmed their email address
UPDATE!!!! After adding a review 3 years ago I was offered just over £100 compensation to take down this review. Unfortunately for Hensons I value my review at a higher cost than their bribery tactics. This is a 3 year update for the car we no longer own. After spending a total of £5000 not long after buying the car from Hensons we now no longer own it! I feel it important to highlight my review to stop Hensons from ripping anyone else off!! PLEASE PLEASE do not buy from these rogues!!! P.S Hensons if your reading this (which I know you will be) moving the address of your business does not change your reputation!
Reviewer has confirmed their email address
I went to view a couple cars on Tuesday at Hensons, picked the car on the wednesday and it was all sorted to collect and drove away on the Friday morning! Lewis seen to us straight away.. very professional, really approachable and lovely to deal with throughout. Thanks so much again for everything Lewis, its been a pleasure.
Reviewer has confirmed their email address
Just bought my BMW series 1 lewis the salesman was a pleasure to deal with very professional love the car would recommend
I came with my mam to pick a car we got our bmw it’s amazing and the customer service was amazing thanks Lewis for the great help
Reviewer has confirmed their email address
Picked Mt new car up today Lewis was a great help
Reviewer has confirmed their email address
Partner purchased car from here. We live in London and was worried about buying a car online but Lewis made this process very simple. He described the car inside and out. Car drives wonderful and I can not thank Lewis and the team at Henson motor group enough. If you are out of area and looking to buy a car, I highly recommend Lewis to help make it so easy! Thank you!!
Reviewer has confirmed their email address
Henson Motor Group is one of the UK's largest car supermarkets. Established in 1996 Henson Motor Group were the first to pioneer the new and used car supermarket concept, not only in Newcastle but in the North East.
When it comes to buying and selling new and used cars our extensive motor industry experience has enabled us to realise what the customer actually wants and has allowed us to become one of the largest car supermarkets in the North East. Not only do we have experience in buying and selling cars but more importantly we constantly monitor the UK market for the best prices to ensure you the customer get the best deal.
At Henson Motor Group we are determined to make your next car-buying experience as easy, stress-free and most importantly enjoyable as possible. In order to do this, we ensure our friendly and approachable staff are trained in every aspect of the new and used car industry.
We look forward to helping you find the right car at the best possible price.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1996
| Excellent | 45 | |
| Very Good | 2 | |
| Average | 2 | |
| Poor | 3 | |
| Terrible | 12 |
Henson Motor Group
Henson House Ponteland Road
Cowgate
Newcastle upon Tyne
Tyne and Wear
NE5 3DF
| Mon | 09.00 - 19.00 |
| Tue | 09.00 - 19.00 |
| Wed | 09.00 - 19.00 |
| Thu | 09.00 - 19.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 18.00 |
| Sun | 10.00 - 17.00 |
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