We bought our car in February 2022. Within 3 months, and less than 2000 miles, it was in the garage with complete electrical failure and a £2500 repair bill. The repairer believes it wasn’t checked over before sale. They’ll treat you well until you’ve bought your car and then ignore you when you make a formal complaint. Advice to all is send them a letter before action if you have any problems within the first 6 months of purchase because it’s up to them to prove. They have 28 days to respond and then you can issue a small claims court claim form against them. Terrible company! Avoid.

Our experience started a fortnight ago when we decided to check out a mini clubman that Hensons had advertised on Autotrader. When we arrived the car wasn’t their, but we decided to get a feel for other makes and models as we didn’t really know what we wanted. We soon fell in love with a 2018 Fabia Monte Carlo SG18*** we had a good look over the car and played around with the various toys and despite the higher than normal mileage we still felt it was a good car, we asked for a test drive which Ramiz the salesmen agreed to, upon leaving the dealership I noticed a light on the dash (EPC) which relates to the Engine Power Control, Ramiz tried to pass this off as the car being in ECO mode which me being a mechanic I told him this was not the case and it indicated a fault which would need to be addressed. We liked the car and a couple of days later we left a deposit whilst we sold our car and arranged to collect it the following Monday, due to the DVLA licencing issues I was still waiting for my driving licence to come back so this posed an issue for the finance, Ramiz assured me he could sort this as a friend of his owed him a favour… ( I actually recorded this conversation as I felt it was very dodgy and didn’t want to get into trouble) to keep things legal I made an express passport application and sorted the ID issue myself, I believed during all of this the car was being looked at and sorted, delivery day came and finance company text to say they had paid out, so I called Ramiz he claimed they had not, 4 hours later he called to say good news… the finance had paid out, but bad news is the turbo has failed on the car so you will have to wait at least 3 weeks to take delivery. Although they did offer a courtesy vehicle, immediately my wife had lost confidence in both Hensons and the car, and this is where the fun starts….. Ramiz made it extremely difficult to cancel the deal, he didn’t notify the finance company, I had to do this and when I did he wouldn’t return the money to them which meant we were without a car for 6 days, he knew how we needed a car to get our disabled daughter to school but ignored my calls and emails once the deal fell through!! We have been left £1500 out of pocket due to Hensons which I am currently seeking legal advice to recover this money!! The finance company who I sourced myself were amazing, they have advised me to make a formal complaint to the financial conduct Authority about Hensons and their conduct throughout.