66 reviews from our car dealer reviews community
Leave a review for Henson Motor Group
Leave a review

66 reviews from our car dealer reviews community

Leave a review for Henson Motor Group
Leave a review
"No need to go anywhere else"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just bought a 2016 Infiniti Q50 from Henson Motor Group and the experience from start to finish was very professional yet friendly and personal. Gareth even makes a decent cup of tea. There was no pressure at any stage and they gave me a good part ex price for my ageing Mercedes. After collecting my car I discovered one of the intelligent key fob batteries was discharged but Gareth told me to simply return to the dealership and it would be replaced. Also, the MOT highlighted a couple of advisory issues but Henson made everything good before I collected the car. That cannot be said for many places. I would happily recommend Gareth, and by association, Henson Motor Group if my first experience is their normal modus operandi.

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+0 Found this review helpful
"Great service "
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank you to Gareth at Henson Motor Group who was gave us excellent service all the way through buying our new car made us feel very welcome . Thank you Susan and Martin Johnstone . Scarborough .

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+0 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Service was 10 out of 10. They found me the perfect car that suited my life style and bent over backwards to help.

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+0 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a Clio 2015 reg, service was excellent from start to finish Lee dealt with the sale and couldn’t be more helpful would highly recommend Henson Motor Group.

"MG Zs"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited the Henson Motor Group on the 10th August to look at the MG range, Ramiz was very friendly and not pushy in the sale. He kept me in the loop about delivery and told me he would be on holiday when it would be delivered. Gareth & Richard were great too and had updates from them both. Picked up the car yesterday, efficient service by both guys. Was a shame Ramiz was on holiday to see me drive away.

"Charlotte Hudson"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a car from Hensons Motor group i had the best experiences all staff were friendly and very helpful my sales man was Gareth who went the extra mile to make sure i left the showroom with everything I wanted and all the information I needed to know 5 stars all the way for all of the staff at Hensons motor group.

"Not helpful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you buy a MG car from this dealership i would advise you to take it to another MG dealership for any services or repairs as they do not have anyone that can work on MG car. Awful customer service i would not give any stars ratings

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+1 Found this review helpful
"Repeat customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Henson's 3 years ago, and had good service and was treated very fairly. So when it was to change the car it was only natural to speak to them again. Just as before I got great service, everything was explained, no hard sell, and I got a great deal. I'm sure I'll be visiting them again when it comes time to change the car in however many years. So once again thanks Henson's and especially Lee

"Great service and brilliant value "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having recently purchased an Audi A4 Avant I couldn’t recommend Henson Motor Group highly enough. Lee and the rest of the guys at the dealership were brilliant and excellent at keeping me informed of progress. Nothing was a bother which was great. As the car was a 2013 plate, the garage went above and beyond usual levels of service and coordinated window tints and new alloy wheels being fitted to the car before I arrived to drive it away. The results were brilliant and having this additional costs added to my monthly payment meant that it was a no-brainer and made the car look brand new again. In summary, the level of upfront attention to detail in terms of my budget to spend and great aftercare made the purchase both an enjoyable and relaxing experience. I would highly recommend their service and I will certainly be making sure that I get all future cars through Henson Motor Group. I have already been recommending your service to friends and family. Keep up the good work!

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+2 Found this review helpful
"Great deals and customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Richard recently sold us our Audi. He couldn’t have been more help and went that extra mile to make sure the car was perfect for us on collection. He was friendly and attentive and not pushy like what we have experienced at other places. Will definitely return to Henson Motor Group in the future for our next car!

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Dealership Information

Award winning cars sales of Newcastle Upon Tyne

Henson Motor Group is one of the UK's largest car supermarkets. Established in 1996 Henson Motor Group were the first to pioneer the new and used car supermarket concept, not only in Newcastle but in the North East.

When it comes to buying and selling new and used cars our extensive motor industry experience has enabled us to realise what the customer actually wants and has allowed us to become one of the largest car supermarkets in the North East. Not only do we have experience in buying and selling cars but more importantly we constantly monitor the UK market for the best prices to ensure you the customer get the best deal.

At Henson Motor Group we are determined to make your next car-buying experience as easy, stress-free and most importantly enjoyable as possible. In order to do this, we ensure our friendly and approachable staff are trained in every aspect of the new and used car industry.

We look forward to helping you find the right car at the best possible price.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1996

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
66 reviews3.9 out of 5 stars — Rated Very Good
Excellent
46
Very Good
3
Average
2
Poor
3
Terrible
12

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    Contact Information

    Address

    Henson Motor Group
    Henson House Ponteland Road
    Cowgate
    Newcastle upon Tyne
    Tyne and Wear
    NE5 3DF

    Get in touch

    0191 266 8686
    http://www.hensonmotorgroup.co.uk

    Opening times
    Mon 09.00 - 19.00
    Tue 09.00 - 19.00
    Wed 09.00 - 19.00
    Thu 09.00 - 19.00
    Fri 09.00 - 18.00
    Sat 09.00 - 18.00
    Sun 10.00 - 17.00

    Dealership Statistics

    74%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Henson Motor Group

    Company Formed: 1996
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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