Iestyn Rollings was outstanding in every aspect of buying a three-year-old Polo. From the personalised video ahead of the test drive, the test drive itself, through to the efficient processing of paperwork and the handover on pick-up day. Thanks Iestyn for making the car buying process so stress-free and enjoyable!

I took my car in yesterday & Claire was excellent in attending to my requirements above & beyond Kind Regards Dave

I had a problem with my VW Tiguan making a noise and shuddering from the steering. The car was a couple of months out of warranty and I was concerned about the safety of the car so I phoned on December 5th to make an appointment to get it checked. The earliest they could look at it was January 9th? So I took it to a local mechanic who assured me the car was safe to drive and there are 2 possibilities as to why this was happening. One of the options would not cost a fortune and the other not and to get that done first. I email the service manager to ask why so long for an appointment? “ we are really busy and that’s the earliest we can do “? Then wished me a happy Christmas and New Year. I also asked him to cancel my appointment as I had taken my car to a local mechanic. He said he would. 3 days before my cancelled appointment I get a courtesy call am I still attending my appointment? Not sure what’s going on at Heritage. I feel your car is out of warranty, we’ve got your money your car maybe unsafe to drive, so what!

We purchased a brand new VW Polo R-Line automatic in smokey grey on the 18th of January 2023. Less than four months later on the 15th of May 2023 we experienced a Front assist major fault that almost killed me and my wife. Following this experience we immediately contacted Heritage who arranged for a pickup and full inspection of the car. This in total lasted a full week. They concluded that there wasn't any fault with the vehicle and refused to accept that the car in any way was faulty. We logically responded back to heritage about this claim stating "surely there is some data record kept in the cars system". Heritage responded to our questioning referencing a black box, instantly shutting this suggestions down with a no. Yet if anyone were to read a Volkswagen Polo owners manual, page 320 clearly states that our car indeed has an EDR (Event Data Recorder). Further research around the wider fault solidifies the fact that the Front Assist major fault is a widely/regularly experienced fault on Volkswagen group cars ! Following that outcome we asked Heritage to offer us a copy of the exact worksheet (our assumption would be a breakdown of the inspection results ?). This was promised to us but never materialised despite asking on 4 separate occasions. The last being on our final return to sell the car back to them due to lack of faith in the company and car as well as the obvious safety concerns. To conclude this part there was never any record that the inspection was ever completed on there system. Which is frightening. As mentioned above we sold the car back to heritage at a loss, as we had no confidence in either the car or heritage anymore. This following 20 plus years of Volkswagen group cars I have personally owned. I have always had complete trust in Volkswagen group with my life, hence the purchase of 6 new cars over those 20 plus years. This no longer applies as they are more likely to have contributed to your death. I won't be back ! You have been warned

I had my vw passat 2019 in May broke down in end of july with stering lock faulty drop to bristol vw dealership been fixed and gain the same fault 😢 on new years eve recovered my car to vw again same place. Still nearly 4 days my car is still not looked up waiting . Very bad service hopefully will not use them again and will advise all plz avoid this dealer ship on whitby Road bristol

I have just exchanged my Polo for a newer model and am delighted with my new car. Chris John was extremely helpful, pleasant and efficient in aiding me to find the right car at a competitive price and the whole experience went like clock work. There was a terrific downpour just as I was due to drive away and Chris heroically braved the storm to collect the car and drive it up to the door so that I could hop in without getting wet (he was absolutely soaked! but totally uncomplaining). And a lovely touch, Chris had tuned into the perfect station for my "age group" on the car radio so that I drove home listening to many of my old favourites that I hadn't heard for years. Thank you Chris - great service!

Left my car with them to look at the auto key lock. They broke the window and blamed us and asking for £500 to fix it. Total joke. Would never use them again

I took my vehicle for a simple key pairing. I waited for the hour whilst the work was performed. Upon arriving home, I realised that although the key now worked, all media and apps on the vehicle had stopped working and were asking for an activation key. No Bluetooth, GPS, Car Play... just radio. I called numerous times and was told their service department is busy and they would call me back. Several days went by with me chasing but nothing. Eventually, I managed to get to speak to someone in the service department. I had previously explained my issue to the receptionist but when put through to the service department, I had to start again. The person I spoke to was sympathetic but could only offer to book the car in the following week! I explained that they had broken my car and this should be a priority as the work they have carried out is sub standard. They got hostile and refused to help beyond a ridiculous offer of a slot next week.

The Motability Salesperson Sam Tuplin was extremely helpful and friendly throughout all our dealings with her when choosing our new car. She went above and beyond to assist us choosing the car and then made all of the online paperwork run seemlessly, keeping us updated by phone and email all the way through. We are extremely grateful to her.