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"Rushed and lack of knowledge. Caution."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went through the whole motions of agreeing finance of a BMW 318i Sports Coupe 2.0 2012 this May. Instantly found an issues with the right tire. Insisted it was at first a tire fault, we debunked that and then he insisted it was a brake problem and would be fixed for free and ready to pick up tomorrow. Tomorrow comes and now it has come to light it is actually a coil spring. No bid deal at all and again offered to be fixed within 2 days. 2 Days comes and the garage had somehow then broken the wheel hub repairing the car and will now take another 3 days to be fixed. Compensation offered of free delivery and a discounted warranty for the mistake. Delivery comes, Car driving fine on test drive. 50 miles into purchase, engine light ''Full power not available due to engine fault. Please report to your nearest BMW service'' Called up and instantly without even explaining the problem fully he insisting that it needs to be filled up with petrol and drove around for a couple of days to be fixed. It takes one quick google search to check that these are no way related. On top of this, we check the suspension and coils more closely and he has only replaced one coil. Again any google search will indicate that coil springs are replaced in pairs as the suspension and lift of the car needs to be even. Although I can not say for certain as a full BMW service was not done as we had seen enough to know this car is not road legal let alone selling worthy. But we are pretty certain the HPFP was on its way out. For the 3rd time now we are driving this car back, this time for a refund. A fair 50 mile trip from east to West London. Car returns and his excuse is this ''With all the covid-19 happenings we don't have time to check the car properly. Although car was advertised as no issues and fully serviced. Upon further inspection, the service was dated back to march when the car was purchased by us in May. (My mistake as I should have been vigilant) On top of this all, the car I had part exchanged the PREVIOUS DAY was sold on to we buy any car within hours. So after refunding I was left with no car which through persistently we got refunded the cash price we exchanged the car at. In all fairness, a refund on both the part exchange and my deposit on the finance was refunded. But the Un-professionalism and lack of knowledge about the car he sold is unforgivable. Lots of time and money wasted into the journeys for this car. This is also an AA approved dealership yet failed to meet many of the requirements an AA approved dealer must comply. All cars must be checked thoroughly and cars must be provided with a minimum of 6 months left on the MOT which again was not done and only had 4 months left. The rule when buying a car is to be vigilant of sales sharks but I was blinded by the fact this car on the test drive was great and also had no visible engine problems. But within a few miles of owning this it was clear the cracks had been either ignored, not noticed or papered over. I would say take your custom to a more reputable dealer that has a knowledge of the car he is selling. Although speculation, im pretty sure the engine light was wiped and not expected to show until our 14 day cancellation period was over. And to top it off this ''Free delivery'' Was just a part time mechanic driving the car to me. Taking my car back, and then asking for money to get petrol so he can take the car back home. Stay away unless you are ready to inspect these cars thoroughly yourself or are ready to put a lot of work into unseen issues.

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+1 Found this review helpful

Jessiej in response to Rushed and lack of knowledge. Caution.

We have just experienced the same problem. Purchased. car and within 70 miles service light came on and car then went into limp mode. Delivered to us with boot door pistons broken therefore unable to stay open without holding it and also passenger side window not working. This is just a few things we have had issues with after delivery.

"Great people .Recommend buyers "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service from Heston Cars.

"First class"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First class service from start to finish. No hassle and my car was sent to Scotland a couple of days after purchase Best experience. Heston Cars London are Highly recommended 👌

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+0 Found this review helpful
"Very Professional "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Heston Cars London is One of the best car place I visited recently.They made the whole process of buying my car very easy. I will definitely recommend them to friends and families.

"great car, professional, friendly "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Heston Cars London are professional people, good customer service and friendly to deal with.

"Bought BMW 4 Series"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very professional and easy to deal with. Knowledgeable and helpful. Car was serviced and spotlessly clean when I collected it. Would definitely use Heston Cars London again.

"Friendly and efficient, thank you!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great car, exactly as advertised and very good price. Friendly and honest. Delighted with my car from Heston Cars London.

Furqan from Heston Cars London Limited in response to Friendly and efficient, thank you!

Thanks you so much Emma for the apprication.

"Waste of time not recommended"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sorted my finance out to purchase car.drove all the way from oxford told dealer i could meet him earlier told me to wait till 2pm as in a meeting.text me at 12.58 to say car is sold even tho deposit was paid to hold car.disgusting wasted my time fuel etc no compensation!!!!

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+3 Found this review helpful

Furqan Mahmood from Heston Cars London Limited in response to Waste of time not recommended

Hi Adnan, Sorry to hear that this is happened to you.Can you please confirm the name of dealership you paid the deposit.Because our dealership has not received any deposit from someone called adnan and also no one turn up from oxford to our dealership.Please also provide the Reg of the car.Please if you have a proof of deposit please email it to me and i will look in to this matter for you.The email is : info@hestoncarslondonltd.co.uk

Furqan Mahmood from Heston Cars London Limited in response to Waste of time not recommended

Also if you mange to prove it was our dealership by providing the evidence we will compensate you. If you can not prove that this was our dealership can you please post an apology and remove your negative feed back.

" Honest deal"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Heston Cars London were really helpful, pick me from the tube station. the car as perfect as it was in advert. For sure buy my next car from them.

"Would not recommend them"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Poor customer service and sold me a car which within 2 weeks needs repairs. Charges you a £90 admin fee for no reason and overcharged for insurance. An unhappy costly experience with Heston Cars London Ltd.

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Dealership Information

Heston Cars London Limited is an Independent dealership that is based in Hounslow. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews3 out of 5 stars — Rated Average
Excellent
10
Very Good
0
Average
0
Poor
2
Terrible
8

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  • Contact Information

    Address

    Heston Cars London Limited
    Phoenix Distribution Park Unit 67 Phoenix Way
    Hounslow
    Greater London
    TW5 9NB

    Get in touch

    07528 484 313
    https://hestoncarslondonltd.co.uk/

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    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    15%
    Percent of reviews responded to by this dealer

    Additional Information About Heston Cars London Limited

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