Purchased a vehicle in August 2021 from Hexon Cars. Car appeared to be in good order for a second hand vehicle, minor marks etc as to be expected. But there were serious issues. ---- Negative Points: Within 4 months the vehicle had failed with a serious mechanical issue. Notice was sent to company who instructed Lawgistics to represent them. Between the company and Lawgistics this drew the issue out for a further 5 months to try and rectify the issue. I would take items advertised and described with a large pinch of salt, If you read the reviews on here, auto trader and other sources you will notice a similar pattern regarding servicing and other points. I believe that the defect that was present when the vehicle was sold (confirmed by an independent vehicle examiner) was of serious nature that could have caused serious harm. Similar reviews on here and auto trader state similar issues with bolts not being tightened or inserted correctly. The company had a slow uptake on communication via email, telephone or messages, sometimes completely lacking. This issue has been commented on numerous times by other reviews. Being a distant purchase I was unable to physically call in to speak to the company. Due to issues not being resolved fully by Lawgistics the company was taken to County Court (Small Claims Court) for the issues. Final judgement was ruled March 2023, in my favour. The contents of this will remain confidential along with the settlement received. Initial offers for purchasing the car back was laughable, especially with the vehicle examiners report. I would advise anyone making a purchase to put a deposit or part payment on a credit card to give you Section 75 protection on the total cost, along with sticking to Consumer Rights which prevailed in this case. Some of the reviews posted on auto trader, google, their site that are positive have been made up "because homies from my country work here" or are from the company directors (Check names vs companies house). ---- Positive Points: The staff are friendly enough when you can speak to them, they are polite and usually friendly. The vehicles that they sell are valeted, whilst not to a high detailed standard to make the car like new, but to a good standard that anyone would be happy with. After all it is a second hand car. Their stock of vehicles and pricing is reasonable compared to other companies within the South of England. I travelled to them for a specific type of vehicle that no one else had available due to the popularity of them. They were willing to have a vehicle given a new MOT as it had less than 6 months, and held the vehicle for a week whilst arrangements were made. They also assisted by allowing a courtesy car to sit in there compound for collection after I had made the purchase. ---- Personal Belief is that whilst this is not a operator, they do border heavily on the line of trader. The moral of Little Red Riding Hood should be applied here. I personally would not purchase from them again, although I wish the staff no malice and hopefully they can implement internal changes to better their customer service experience.

Bought a car from them stating cam belt had been replaced recently,within a week the car broke down and was found to be the camb belt, although within their warranty they refused to pick the car up, I had to pay for the repair myself. No offer from them to pay, Customer service terrible.

Bought a Mercedes’ ml not a cheap car but doesn’t matter how much it cost delivered on time but engine management light came on and was not driveable so rang up and spoke to dealer on phone to which I told him the problem but was told I had to get the car there which was nearly 3 hours away and then heard nothing. I decided to get car put on diagnostic to fine fault and garage found sensor gone because of turbo seals leaking there was oil all over and underneath car too, I rang up again and was told to email the problems so I messaged them the problems and surprise nothing has been done now had it fixed at my expense service is absolutely ☹️☹️☹️