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Rude after sales lady amd receptionist and also drive around in your vehicle when put it in to be repaired using a quarter of tank of fuel when we are left over two weeks without a car Went to Nuneaton cinema, bulkington, stayed over night in exhall couple of trips to tescos while we are paying for a car we don't have you feel it's acceptable to drive it around at your leisure..disgusting behaviour stay away from this garage
Absolute scammers take every Penney then can off you then send you a broken 20k car that they think is perfect yet needs 6k spending on it!!! Weeks later still fighting to get my money back the sales person didn’t care it was broke just tells you to phone the none existent after sales wich is 1 woman who is in the room next to them and isn’t interested. Even The positive reviews are all faked by them selves if you look carefully enough!
Reviewer has confirmed their email address
Absaloute shambles, all of them, oj adam the lot, paid a deposit of £100 to secure a vechile of the market to see it and test drive it etc , first red flag they didnr remove the car from the website or from autotrader , or advise its been reserved, oj told me once deposit is taken it your car will be ready for collection/viewing within 4/5 days, i heard nothing back from them at all, when i called to see the progress i was put on hold for 15 mins at a time , adam who was assigned my sales rep never called me back as promised, i called on day 6 to say what is actually happening as i want to come down today ajd test drive the car. Bearing in mind car finance 247 had already arrnaged me finance and it was just waiting to be paid. Oj then tells me u cant come and test drive the car becauce its not on site and wont be until mid next week, everything about them is dogy and unproffesioanal, i then told them ive had enough and cancle everything, guess what i then get a call few hours later to say oh the car is now back on the site and availibe for collection, Moral of the story, they cant be trusted, and i woudlant of wanted to have a car from them. I feel there was somethimg wrong with the car and they botched it today becauae i said im cancelling it and just done what ever they could to get it back on site,
Reviewer has confirmed their email address
Worst experience ever.Kept me in the dark for weeks.So I cancelled the sale,they said ok due to circumstances of being messed around,they said I would get a refund.So I rang up asking for refund they said no.So a bunch of thieves and lying gits.
Reviewer has confirmed their email address
BUYERS BEWARE!!! If you enjoy dealing with dishonesty and nonexistent customer service, then HighlanderGB is the perfect fit for you. My recent experience with them has been nothing short of a nightmare. After making a payment for deposit, their attitude towards customer care took a complete nosedive. It's abundantly clear that once they have your money, they couldn't care less about you or your concerns. Despite multiple attempts to contact them through email and phone calls, they have consistently ignored me. I am currently pursuing legal action against them, and I'm thankful I didn't go as far as a full vehicle purchase from them. It feels like a lucky escape. To anyone considering doing business with HighlanderGB, please heed this warning. Don't let their glossy photos and promises fool you. Their lack of integrity and disregard for customers are truly shocking. There are many great reputable dealers out there, unfortunately this isn't one of them.
Reviewer has confirmed their email address
highlanders gb from Highlanders GB in response to BUYERS BEWARE!!!
Thank you for your review but we feel this review does not reflect what transpired between both parties and does not reflect the level of service we provided to you. You showed an interest in one of our vehicles and advised that you had your own finance in place. It turned out that your finance company could not progress your finance after they initially approved you. You later asked to obtain finance with one of our in house lenders. We worked extremely hard to ensure that we got you an approval with another Lender who matched the previous rate you were given. We communicated with you throughout the process via email and multiple telephone calls ensuring that you were kept updated and answered every question you had. After your deposit, we arranged your new finance and prepared the vehicle by taking it through its MOT, service and inspection as you had given us a specific date you were available to collect due to the nature of your work. We prioritised your vehicle to ensure your deadline was met. Once the vehicle was ready, we contacted you and it became almost impossible to reach you. We tried calling you multiple times to no avail. Regarding your deposit, we communicated to you both verbally and in writing that your deposit is refundable if you are unhappy with the condition of the vehicle after viewing it on our premises. We feel disheartened about this review which does not reflect what actually transpired and we owe it to ourself as a reputable dealer who values our customers and our integrity to defend our position. We are always here to discuss with you and provide you with our support if you wish to contact us.
Went to purchase a mercedes a few months back and decided against purchasing the vehicle. Upon viewing the car I realised they had specifically taken the pictures to hide the seat from being ripped. I had left a deposit upon approval of finance and was also given a document to confirm that a full refund would have been issued if it went through.. it didn't go through and I had to take this company to the small claims court just to get only 'half' of my money back. Owner was also extremely rude and nasty on the phone. Avoid this company like the plague. Bunch of con artists.
Reviewer has confirmed their email address
Purchased my car last month and the service has been awesome. The sales and aftersales have been great in attending to me and my family. Will definitely recommend to others . Thanks guys
Reviewer has confirmed their email address
waste of time on guaranty dont even reply if you have issue bunch of idiots who will give scrap price for car you want exchange avoid at any chance
Didn't see the reviews first. Same as other mentioned. Sold a broken down car to me, then forced me to repair it when I asked for refund. After a month agreed to issue refund but nothing so far. Avoid calls and no responses to emails. Intentionally avoid the calls and ignores the emails. Absolutely a con! Don't go. No money, no car, and expenses of more than a grant from my pocket.
Reviewer has confirmed their email address
We purchased a vehicle from Higlanders at the end of August. And partexed a vehicle in the process. As a dealership they confirmed they would transfer the V5s. 6 weeks on, NO V5 for the vehicle purchased, they clearly haven’t sorted the V5 for the partex as I have received a parking fine the for the old vehicle. Poor aftersales service so far so proceeding with legal action. A dealership that doesn’t know how to sort a V5 transfer - laughable.
Reviewer has confirmed their email address
Highlanders GB is an Independent dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Highlanders GB
Lythalls Lane
Coventry
West Midlands
CV6 6FN
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