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Sales and after care was great.
Reviewer has confirmed their email address
Image Image Image Image Image moments ago Conned Avoid avoid I collected my car on Wednesday at 12 despite it being paid for by the finance company 7 days prior to collecting Highlander don’t do weekend collections They still haven’t refused my deposit And I’ve had the car now 36 hrs and a serious engine warning light came on and the car is in limp mode I contacted the after sales team apparently I have to complete a form take photos and send it back to them And wait 7 working days Read your warranty carefully that’s what I say as it’s not worth the paper it’s on Now they have supplied paperwork saying my car has an MOT full service and a valet on the 13/08 /22 My local garage think this is fake Now they will not respond to my emails or calls I’ve had to contact trading stands and the Driver & vehicle standards agency So now have a car that’s un drivable and thousands of pounds in dept Image Anonymous
Reviewer has confirmed their email address
I have had nothing but trouble with the car, they have had my car 3 weeks and havnt fixed it, it as gotto go back again, which is costing me £80 a time on fuel, which they are not helping towards, I would really not buy from this garage. I have owned the car 9 weeks and still not received my log book and been told to contact dvla instead of helping, really stressed from it all trying to find the money for all the fuel going back and fore trying to get it fixed, absolutely disgusting!
Reviewer has confirmed their email address
Been to several dealers to get my spec. This was the best I visited and glad I bought from them. Customer service was great from sales to aftercare. I bought new cars from main dealers previously and it was not free from issues so I know a used one might not be different. They were helpful all the way and sure glad I choose them. Definitely refer them to others.
Reviewer has confirmed their email address
DO NOT GO HERE OR DEAL THEM ITS A CON, YOU WILL LOOSE A 1,000 POUND DEPOSIT,I DID ,CALLED ABOUT A CAR ,I WAS ASKED FOR A DEPOSIT OF 1,000 POUNDS SO I PAID ,WAS TOLD IT WAS BEING SENT AWAY FOR ITS CHECKS WHICH WAS LIES, I ASKED IF I COULD COME SEE THE CAR THE SAID NO BECAUSE IT WAS AWAY GETTING DONE,SO THE NEXT DAY I HAD A FRIEND CALL ABOUT THE SAME CAR THEY SAID IT WAS STILL FOR SALE AND THEY COULD TEST DRIVE IT,THATS WHEN THE ALARM BELLS WENT OF,I CALLED THEM EMAILED THEM AND GOT LIE AFTER LIE,ITS A SCAM TO GET YOUR 1,000 POUNDS ITS NON REFUNDUBLE, YOU WILL CHAT TO A CON MY CALLED AJ OR ADAM ,IVE LOST MY MONEY,IM MAKING SURE YOU DONT LOOSE YOURS
Derek in response to WARNING WARNING WARNIG
I had the same experience in May last year - £1000 deposit paid via VISA Debit card - However, in August 2021 I complained to VISA via my bank and gave them the details of what happened and within a couple of days they took the money from their bank and put it in my own. Hopefully if you paid via a bank, you could do the same. Others have.
HONEST SAE, GREAT GUYS AND THE VEHICLE WAS AS ADVERTISED.
Reviewer has confirmed their email address
Please please please be very careful of this place if interested in a car from highlandersGB! I was asked to put £1000 deposit on a Range Rover and after I was told the car had to go for a check before been able for releasing the car. After phone call after phone call they finally answer and I was told there was a problem with the reverse camera and needed a part. After again call and call and emails with no reply I finally got through to them 8 days later! (After phoning off my partners number, it was clear at this point they was avoiding me) At this point AJ told me that the car needed a modular part and only Land Rover could programme it and he gave me a date for 15th march. 28 days after my deposit! So this date came and I had to call them yet again for AJ to say the car part still hasn’t arrived at Land Rover yet but not to worry because they are aware of it and as soon as the part arrives they can fix it. So my next point of call was to phone all the local Land Rover garages in and around Coventry and ask them all if any of them had my vehicle booked in? I gave them the reg and surprise surprise not one of them had it booked in with them. At this point I wasn’t even sure if they had the car at all. So I had to get in touch with trading standards Coventry so I could fight to get my £1000 deposit back. After again so many emails and calls with no success, I had to borrow a phone so they didn’t recognise the number (yes, they clearly was avoiding my calls) I finally got my deposit back. I think they do this regular and hope most people will just get bored of trying and let them keep the deposit. Please make sure you go and see any vehicle your interested in first before you give these anything.
Reviewer has confirmed their email address
If you're expecting to change reg plates to a personal one upon purchase of the vehicle then do not buy from here...... Was given a invalid new keeper slip so had to go post office to tax as well. Months later still awaiting my log book and being told "OUR ADMIN DO THEM ALL AT SAME TIME" what a load of B*LLSH*T!!!!! Not to mention the month long wait to pick the vehicle up with zero communication, and body trim is such bad state than what was priced at. Never to purchase from here again............. Cowboys clearly still live in 2022!!!!!!!!!!!!!!!!!!
Reviewer has confirmed their email address
I bought a Audi Q7 from them, what a nightmare. 5 days after had a breakdown on motorway. Recovered to it a local garage and had multiply issues with. I had to return the vehicle on my own expenses which is cost £300, left without a car for over a month. They didn’t even paid for the diognaise report etc… It was inspected by proffessional garage with major fault but they said that been inspected and there was a little issue and could be sorted easily with the vehicle and did put the vehicle back on sales and blame the garage for it. They backing the mot had a tailgate door problem which was not shutting and the mot was passed with no issues or advisory. Finally did reject to buy and got my money back. But had a full month with a lot of stress. “”” Just don’t buy anything from them to save time and money”””
Reviewer has confirmed their email address
Please avoid avoid avoid this dealership! Had to go through bank to get deposit back, didn’t hear from business for a month when buying a used car! Shocking, avoid using Adam!
Reviewer has confirmed their email address
Highlanders GB is an Independent dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Highlanders GB
Lythalls Lane
Coventry
West Midlands
CV6 6FN
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