I bought a Audi Q7 from them, what a nightmare. 5 days after had a breakdown on motorway. Recovered to it a local garage and had multiply issues with. I had to return the vehicle on my own expenses which is cost £300, left without a car for over a month. They didn’t even paid for the diognaise report etc… It was inspected by proffessional garage with major fault but they said that been inspected and there was a little issue and could be sorted easily with the vehicle and did put the vehicle back on sales and blame the garage for it. They backing the mot had a tailgate door problem which was not shutting and the mot was passed with no issues or advisory. Finally did reject to buy and got my money back. But had a full month with a lot of stress. “”” Just don’t buy anything from them to save time and money”””
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Please avoid avoid avoid this dealership! Had to go through bank to get deposit back, didn’t hear from business for a month when buying a used car! Shocking, avoid using Adam!
Reviewer has confirmed their email address
Even before the Engine blew after 30 days the garage and service was awful but was backed into a corner as they would not refund my deposit so had to take the car. Currently proceeding with court after not being able to drive the vehicle since day 32 of owning it almost 5 months ago. They haven’t responded to my solicitor which has caused further inconvenience and quite frankly made me severely ill with stress due to the financial implications.
Reviewer has confirmed their email address
Great experience. Adam took his time to source the best finance option for this sale due to its complex nature involving negative equities etc. we got there in the end and I had my new car in time for Xmas holidays
Reviewer has confirmed their email address
Great service. They stayed late to handover my car.
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Absolute shambles of a company made my partner very unwell with stress. As they sent us a faulty car and wasn’t willing to cancel the finance on the vehicle had to call them about 100 times to get a response. Finally got it sorted weeks later after them saying they wouldn’t clear the finance avoid at all costs.
DO NOT BUY THE AUDI Q7 SA09 XSF ( FAULTY) I cannot explain how bad this garage is so not ever purchase any Cars from here EVER. Me and my partner brought a Audi Q7 from here to find 3 weeks later it was faulty there was more faults in the car than what it was actually worth . After ringing the garage to explain this all we got was speak to aftersales which is NON EXCISTANT,eventually we managed to send the car back for them to repair under the warranty but this was not the case instead they damaged the car even more trashed the whole inside and sent the car back to us and said we had done all of the faults within the short space of 8 weeks we had it absolutely disgusting. We then have the garage a 2nd chance to fix the car but again this never happened so We then had to go down the route of a ombudsman to get the car rejected and get all of our money back because the garage would not fix the car. December 2020 we purchased the car and November 2021 we finally got the car rejected thank god. This car is now back up for sale on there webpage AUDI Q7 Sa09 sxf.still with all the faults DO NOT BUY this.
Customer care sucks, Bought a car that was delivered faulty,after sales still haven’t sorted out the problem out nearly 3 weeks later
Fantastic experience with this garage. Initially we had read a few poor reviews on the Internet and when we arrived the outside of the dealership doesn't look much. However - the sales staff were able to answer all our questions there and then. They were contactable on the phone and only to happy to answer any questions. On pick-up of the vehicle it had been serviced and valeted to within an inch of its life and any cosmetic damage had been brought up to standard. When taken into the car storage yard to drive the vehicle away we were surprised to see the amount of quality, higher-end vehicles they have currently in stock and awaiting new owners. Fantastic experience all round!
Reviewer has confirmed their email address
Adam excelled in customer service and professionalism from the start to the finish of my purchase journey .. He even stayed late after closure to facilitate me . Highly recommended ..
Highlanders GB is an Independent dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Highlanders GB
Lythalls Lane
Coventry
West Midlands
CV6 6FN
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