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32 reviews from our car dealer reviews community
Leave a review for Hillington Motor Company Glasgow
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32 reviews from our car dealer reviews community

Leave a review for Hillington Motor Company Glasgow
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"The Mrs got an Evoque from Hillington "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got a Used Evoque and are delighted with the buy. we identified a few problems when we bought the car and all were rectified by the company.

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+0 Found this review helpful
"AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My mum bought her car there recently. AVOID that's all I have to say - my mum will leave detailed review herself shortly. One star from me purely for all the hassle I need to go through together with my mum because of all the issues she's having.

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+6 Found this review helpful
"Do not use this company"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car 4 months ago from this branch and have had nothing but issues. The car itself was fine but they failed to carry out repairs to the car before purchase that was promised l. I paid extra for the paint protection which is a total scam. They failed to provide this and then 3 months later of me chasing this up they finally did it. It was meant to be done in 1 day. 7 days later I was still waiting to receive my car due to short staff. Upon collection of my car they had lost my car key, yet another inconvenience. I have phoned this company nearly into the triple figures over the course of 4 months and not once have I got through to the person I need to talk to without a call back.

Tomi V in response to Do not use this company

Unfortunately I have a bit of similar experience about my Volvo that I bought approximately 2 moths ago. During test run I did notice some failures that needs to carry out. Took over 2 weeks to fix door latch which they said was due the "new" part been delivered to garage. After 2 weeks that door fail again and they promised to fix that, but I did that myself instead and find out that there has never been installed a new part. Just been adjusted that old part so that it will work for some time. I managed to fix that better cause it seems to be still working OK. MOT was failed because of "Supplementary restraint system warning lamp indicates a fault" which they told is due to recall from Volvo that is in the register. I did ask a question that how they managed to pass MOT if they have done nothing, but so far no answer for that. After 2,5 weeks driving SRS-warning light started to illuminate and I did claim that maybe that is the root cause for Failure in MOT. They promised to fix that but I haven't dare to take my car in there cause I afraid that they will "fix" it without fixing the root cause of the failure and it will take longer than expected like this door latch issue. For the service that they mentioned been done for the car before hand over and promised to send information for me, I haven't received any receipt or report after two moths waiting. In generally Car is reliable and do corresponds to a product of the same age. Luckily I'm familiar of this Swedish technic and I'm capable to fix issues my self. Unfortunately I cannot say the same on this dealer. Still have couple open points on the table with them that could easily resolve.

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"NO, NO AND NO!! ARGUMENTATIVE AND RUDE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a 2013 Mercedes C63 at the end of September 2020. It was around £23k. I had extensive communication with Scott prior to buying as I live in the Midlands area so I wanted clarification that the car was decent before making the journey up to drive it and make the purchase. Scott was very helpful and reassuring that all was spot on with the car and it came with an extensive RAC warranty and 100 point checklist (or something along those lines). So i was happy to make the long trip with the confirmations I was getting. On arrival I met Scott who again was really friendly and couldn’t do enough for me. I took the car out for a test drive and all seemed ok. You only can do a short drive and unless there is something really, really wrong, you just aren’t going to know. The RAC inspection gave me peace of mind that everything will have been checked over and would be fine. I noticed that the AirCon button would not light up and flashed when pressed and i pointed this out. Scott said they would get it re gassed and it was taken to their nearby garage to be done. It then worked. I made the purchase and drove to the petrol station, opened the filler flap and there was no petrol cap!? I filled up and then called Scott who said, ‘oh they don’t have them as they self seal”. I was dubious but started the drive back when Scott phoned me to say actually it did need a petrol cap and it must have been left at the pumps when they last put fuel in it. He said he would order me one to be delivered to my home. This arrived and was a cheap plastic one which broke a couple of months later! I did not drive the car much for a little while as I’d hurt my back. When I was able to drive it, I got a load of warning messages come up on the dash. This transpired to be a sensor which was easily fixed in a local garage. Scott did pay for the diagnostics which was not covered, which is a positive. So far so good. The garage told me that two of the alloys were cracked and one had already been fixed and cracked again and the tyre was bulging on the inside. Also there was no spare tyre! How had these things not been picked up in their multi point inspection before sale?? I told Scott that I needed two new alloys at the least but ideally all four. He ordered me a spare wheel, the space saver type, which came new from ebay i think, but at least it was new and i now had a spare tyre, a legal requirement and i thought that the new MOT it had on it would have flagged this up? Scott needed some chasing with regard to the alloys and ended up having a 2nd hand alloy delivered, with a tyre on it from some bloke who dropped it off from the back of a van. Upon inspection, it was a different colour alloy. The ones on the car must have been refurbed at some point so the ‘new’ one bought did not match. I has so much trouble now, getting this sorted. They told me to take it to a local alloy wheel place and they found one for me. I did this. They would only pay for one alloy to be refurbed. It needed two alloys fixing but Hillington would only pay for one. Who wants one refurbished alloy that would not then match the other 3?? I stood in the office of the alloy wheel place and literally had the worst calls with Joe, who seems to be the boss? He was so rude and really did not care. The alloy wheel company were disgusted at the treatment they could hear and told me that they would have just sorted all the wheels for me if they had been that garage. In the end The garage gave me a really good deal on having all 4 wheels done, they even repaired the broken one for me at no cost as they were so disgusted with Hillington. The bill was over £700 still and Hillington had to be chased and dragged their heals in paying the £50 ish they had said (I can’t recall the exact amount, but was around that). I loved the car but all these issues with Hillington were really making it seem like I had been sold a rubbish car. With that in mind i took it to Mercedes and paid for them run a full diagnostic on it. The only issue was that the car was very jerky in pulling away from cold. Mercedes agreed this and said they would recommend a new clutch pack for it. I was not able to speak to Hillington by this point due to the alloy wheel saga! So i went direct to the finance company to see if they could apply some pressure. I had to go through everything in fine detail and it was all investigated and the final report that came back might have well been written by Hillington. In fact I could tell sections of it had been copy and pasted from their response, as the sentences did not make sense with past tense all incorrect. I complained about this to the finance company but got nowhere! The aircon had stopped working again by now so I took it into a local RAC approved garage and they put a leak detecting fluid in to see where the leak was coming from. By now the 6 month warranty was getting near to ending and I was still no further forward with having it all resolved. There was nobody I could go to! The air con needs to new compressor - around £500+ to fix and I do not have this to do the repair and Hillington had already told me ‘at some point the car has to be yours and you are responsible for any repairs’. I agree but when the fault was an original one from the very offset, it should be down to the dealer. I have since looked at these reviews on here and wish I had seen them before my dealings with these vile people. All they can say to most negative comments is ‘please provide proof of purchase from Hillington’. Such a cop out! I can do this so don’t even bother saying it. I would appeal for you to resolve my air con issue and if you would like to comment further, feel free. Initially I found Scott very helpful and amenable, however, when things got troublesome, he backed away and let the rude and arrogant Joe take front of stage. I felt and still feel massively let down by Hillington and their total lack of responsibility in getting my car to an acceptable standard. If they even bother to respond to this, no doubt they will say how accommodating they were. This is so far from the truth. I was appalled by the service, or lack of it and total disbelief at how rude and horrid Joe was on the phone. Please do not purchase from here, or if you do find the car of your dreams, as I had, pay for a real inspection on it as they will not! Best of luck! I COULD NOT GIVE ZERO STARS UNFORTUNATELY!!

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+11 Found this review helpful
"Stay away "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought car from these jokers have had it for under three months and engine seized phone them there answer was that buying a second hand car thats the way it goes what i great answer from a trader sent them letters asking for help of some sort and have had no answer great after sales service £13000 down never again watch what you are doing and wait for some stupid comeback no excises

Miss logan in response to Stay away

Where do I start, bought car from these guys last year, so far all round brakes, discs, pads, bushes, all filters, new clutch (£1700 on Audi) no service history which was told I had, and now I have just found out, after paying my road tax from July last year the car was never put in my partner name, I have been driving round since 1st July without road tax, no clue how I can sort this.

"Brilliant"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have bought 2 cars now from Hillington motor company and on both occasions the service has been excellent from start finish. Staff couldn’t be more helpful, nothing was a hassle. Both cars were immaculate when we picked them up and we have had no issues with them at all. Would definitely recommend Hillington Motor Company.

"Stay well away"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hillington Motor Company sold me a car with numerous faults. Told me on the phone they ''didn't care'' The car i bought wasn't fit for the road- Dont put your family at risk- stay away

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+14 Found this review helpful

Staff from Hillington Motor Company Glasgow in response to Stay well away

Please provide evidence you purchased your car from Hillington Motor Company 73 Glasgow Rd Rutherglen

"Steer well clear of this company"
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I paid a £200 refundable deposit to view a car for sale at Hillington Motor Company Glasgow in April 2018 as I was travelling though from Edinburgh. The car was not as stated in the advert. I was most unimpressed that I had travelled through from Edinburgh to view this car which was advertised as in "immaculate condition". The car was covered in scratches, one of the windows had a huge scratch on it, there was four different tyres on the car and every one of the alloys required refurbishing. I raised all of these complaints when I viewed the car and all the salesman could say to me was "are you buying this car or not". He was not interested in the condition or what I was saying. I left the showroom and asked for my deposit to be refunded. I have telephone the company on several occasions wrote letters and emails but to date have still not been refunded my £200. Trading Standards have since investigated this company and advised them that their are risking their trading licence not being renewed but they are not interested and although they said they would refund the monies to Trading Standards no refund has been received. How many more people have paid deposits which have not been refunded???

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+14 Found this review helpful

Staff from Hillington Motor Company Glasgow in response to Steer well clear of this company

We refused to refund your deposit due to you not going ahead with the purchase as agreed, You were happy to proceed with the purchase if we gave you further money off for new brakes and.... this is the best bit... to refurbish 1 alloy, incidentally not any of the alloys on the car but the spare wheel, thats right you wanted the spare wheel of a 8 year old Audi refurbished or you wanted more money off.. the brakes, you weren't happy with, the brakes even though they looked new and there was a invoice stating the brakes had been replaced less than a thousand miles ago, and may I add had just passed a Mot without advisory, you wanted even more money off again. Good Luck

"Garbage!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID this garage like the Black Death!! Full of absolute nothingness from all concerned! Too interested in selling some cars which are not fit for purpose or the road! Lie after lie after lie! Told car was checked out by their garage only to find out how the hell it passed a MOT in the. 1st place! Would not recommend Hillington Motor Company in Glasgow.

Staff from Hillington Motor Company Glasgow in response to Garbage!!

Kindly publish evidence of your purchase invoice or any other proof you purchased a vehicle from Hillington Motor Company 73 Glasgow Rd Rutherglen

"Scrap"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Some cars are unfit for the road. Do an MOT check on the vehicle yourself. Shocking aftersales as well, swore at me

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+16 Found this review helpful

Staff from Hillington Motor Company Glasgow in response to Scrap

Provide evidence you purchased your car from Hillington Motor Company 73 Glasgow Rd Rutherglen

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Dealership Information

Hillington Motor Company Glasgow is a used car dealership that is based in Lanarkshire, Scotland. In their showroom they also stock a wide variety of cars and offer part exchange and finance. Land Rover, Volkswagen, BMW and Audi are just some of the examples of cars that you can choose from when making a purchase from this dealership.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
32 reviews2.6 out of 5 stars — Rated Average
Excellent
10
Very Good
2
Average
2
Poor
7
Terrible
11

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  • Contact Information

    Address

    Hillington Motor Company Glasgow
    Paisley Road West
    Glasgow
    Glasgow City
    G52 3QH

    Get in touch

    0141 3768994
    http://www.hillington-motorcompany.co.uk

    Opening times

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    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    46%
    Percent of reviews responded to by this dealer

    Additional Information About Hillington Motor Company Glasgow

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