Staff from Hillington Motor Company Glasgow in response to TERRIBLE AVOID

I respect a customers right to review, thankfully the vast majority of our reviews are positive. If someone feels they have had a bad experience I think its important to keep the content truthful. Sometimes unforeseen things can happen, not just with second hand cars, new cars also, manufactures provide warranty's on new vehicle to protect against the unforeseen. The car in question here is a 7 year old VW polo having covered 75k miles. Firstly we have never met because contrary to what you've written it was your friend who we collected from Glasgow Airport, from memory it was early afternoon which again contradicts him returning to our place of business to find us closed, saying that your friend had my mobile. he never called to say he had any issues, taking into account, outwith the extensive test drive your friend carried out whilst inspecting the vehicle, it was driven the 20 mile round trip from the airport, I dont think its to much of a stretch to conclude at that point there was no issues. I think the comment your friend made after he had satisfied himself the car was OK, " we would no doubt hear from you because you'll find something to complain about," we should have expected the issues we have had. You did contact us sometime later to inform us you had a issue. we asked you to get the car checked and keep us informed of the problem, from memory I spoke to the repairer who confirmed the car needed a coil pack, a coil pack for this car is £24, so when a invoice arrived for over £300 we contacted the repairer, who advised us you had insisted on replacing all four coil packs and spark plugs, even though it wasn't required. We authorised a coil pack under no circumstances will we pick up the bill for unnecessary work you authorised without any consultation with us. The MOT::having checked online before replying, contrary to what you claim about having a new Mot carried out, no Mot has been carried out, no pre mot has been carried out on the vehicle since the one carried out independently by us. The Mot station we use are independent from us, a family run business, common sense would tell you they wouldn't jeopardize there business or livelihood by not carrying out a mot inspection correctly. as a business we Mot without advisory. Your claim the car had old oil in it is again confuses me, apart from the oil change carried out pre sale, the car was serviced by a Vw main dealer at 67k miles in June 16. feel free to contact VW customer service who will verify that as well as other servicing they've carried out during the cars lifetime. Extended warranty: again your fully aware you asked for a discount rather than taking an extended warranty your invoice will confirm that.So just to conclude I think taking VW own service records. the GOV.UK online Mot history check, I think it can established your review is untruthful.Therefor we will be passing it on to our solicitors and look forward to hearing from yours....finally I will be happy even at this stage to reimburse you for the coil pack the car needed. Edit

Staff from Hillington Motor Company Glasgow in response to Spot on!

Thank you for your review

Staff from Hillington Motor Company Glasgow in response to Sadly disappointed

Very Vague Please provide details of your purchase including purchase invoice and the 2500 yes two and a half grand repair invoice

Staff from Hillington Motor Company Glasgow in response to Tam

The Full Story is, Your husband bought a Mercedes C63 amg from us, anybody who knows these cars knows there is a rasp when the engine ignites, the noise your talking about was present when he bought it, the same noise has been present in every one of these cars we have had in stock over a number of years, the Audi Rs range make a similar noise on ignition, when your husband got bored with the car, some almost 6000 miles later he decided to try and reject the car because of this mystery noise, Then as you recall we went through the process of having the car inspected by Mercedes, who as predicted agreed the noise was normal, The only difference was now the noise went on slightly longer, after some investigation it was discovered your husband had the car re-mapped, to recap your husband bought the car used it for two month done almost 6000 miles upgraded the power in it, got bored then tried to reject it. you forgot to mention your finance company rejected the rejection after finding no faults after they carried out there own investigations

Staff from Hillington Motor Company Glasgow in response to Garry and Karen Hill

Thank You For Your Review

Staff from Hillington Motor Company Glasgow in response to Colm

So relieved we never sold you a car, Totally gobsmacked you have time to sit down and actually write a review about basically nothing, this review is toned down from some of the others you've written about this horrific experience you suffered at our hands, Some actually advise people not to deal with us, Firstly you traveled from your work in Glasgow City Centre, 3 miles max., so there is your first fib, You were asked when you called for a holding deposit....you refused....Someone walked in 10 mins before you and put a deposit on the car,...should we have refused to sell this customer this car just in case you wanted it, should we have waited for you to arrive and held a auction? what did you expect, the car was a price range Ford Focus diesel, it didn't have any spec apart from a radio, power steering and electric windows....If you can perhaps suggest better business practice for circumstances please feel free to call and enlighten us....