I ordered a brand new Toyota C-HR Design with a panoramic roof, which had a two-month lead time. During the process, I was offered a "color swap" from Silver to Gray to expedite delivery. I was explicitly told this was only a color change; however, upon arrival, the vehicle delivered did not have the panoramic roof I ordered. The dealership's delays (totaling two weeks) caused significant issues as I had already sold my previous car based on their scheduled handover date. Despite confirming this with the dealership beforehand, no courtesy car was provided during the delay, resulting in high travel costs. When I pointed out that the car delivered did not match my original order, the only solutions offered were a further two-month wait or a £200 service plan discount, which I felt did not reflect the error made. Furthermore, a similar 2025 model was available in the showroom, but no reasonable compromise was offered to resolve the situation. I raised a formal complaint with the General Manager, but the response lacked any offer of a resolution. I am very disappointed with the lack of accountability regarding the vehicle specifications and the communication throughout this process.

Just bought a Yaris Cross from this branch and dealt with Mark Graham who was very friendly, great salesman, very informative and not pushy at all, Would definitely recommend asking for Mark if you visit there.

My experience with hills Toyota dealership was very professional, Mark Graham was very polite courteous throughout the sale, answered my questions, ran through the whole process clearly put to him no pressure was given on the sale I would recommend this dealership.

I have just purchased a second hand car from you. I found the whole experience very satisfactory. Bradley who dealt with the sale for me could nt have been more helpful and friendly , sorting out any small problems efficiently and making the change over of cars stress free! I am very happy with the service and would nt hesitate to use hills again

Purchased a new car the salesman Mark Graham had good clear communication. from start to completion. Thank you

I have a 2017 Toyota prius, which developed a fault on the dashboad displaying the EML lights. Cut the long story short it was diagnosed as water pump failure. Hills of woodford had the car for almost two weeks to replays the pump and when i was called to pick up the car, i went for it and it was alright only to wake up next morning and EML back on again, took it back same morning and was told the water pump seized. Long story short i had three water pump replacement and the problem was not solved. I had to take the vehicle to a local garage before i had it properly fixed.

We recently bought a Toyota CHR from Hills and from the offset through to collection, the whole process was professionally organised and well delivered. Mark Graham was always helpful and stayed in touch and when combined with his Knowledge, it made for an exemplary service.

Bought a used Landcruiser from woods £41,000 which is my worst purchase EVER standard of car delivered and after sales service abysmal ! Thought we could comfortably buy from a dealership over the internet having already purchased 2 higher value cars for business this year in the same way and how wrong I was !!! As the dealership it’s the have washes their hands of the issues staying it is pre loved vehicle just wanted to ensure no one else falls for the same !