The Tesla offered through Hilton cars was reasonably priced and had good spec. There was a few things in regards to the car not being ready which made me miss my first ferry back to Northern Ireland so better communication would’ve been appreciated.

I originally spotted a jag through Hilton cars which did look really nice until I found out how long it took to charge so we resulted to the Vauxhall Mokka which was cheap to run. There were 2 small issues with one being a rip in the seat and 1 part missing with the boot. Apart from that, they are all friendly down at Hilton.

The dealership was quick and informative!

My experience with Hilton Car Supermarket was good, we got a Nissan then changed cars with them and the changeover was really smooth. They had a really good selection of cars, reasonably priced and a decent place. Five stars.

Hilton Car Supermarket had the Hyundai I was looking for so I gave them a call and they were really good on the phone really meanable. The customer service was really good it was a young lad i spoke to. Definitely five stars 😊

Five stars I had a good experience

I was looking for a pacific model and the Mercedes I found from Hilton car supermarket was the cheapest one. Good customer service and answered all my questions.

Thank you Haseeb for the excellent service you provided. I truly appreciate your patience and help throughout the process, and I especially valued the fact that there was no pressure throughout the sale. The dealership was busy yet I still felt I had a personable experience from start to finish. The turnaround time was about a hour and I was able to drive away the same day. I went for a Audi Q5, I have found it to be a great car, I am enjoying it thoroughly. I would recommend Hilton to anyone, a great dealership with lots of options and customer focused staff.

Everything is going fine with the BMW at the moment it’s a new car so it’s quite nice to drive. The experience at Hilton car supermarket was good, didn’t blow me away but it was just a normal process what you would expect when buying a car. There customer service was quite good they helped me when I needed it.

I purchased a 2018 plate Volvo V60 from this dealership and unfortunately had a very disappointing experience shortly after. Within days of collecting the car, it developed clear symptoms consistent with clutch and dual mass flywheel (DMF) failure, including vibration and abnormal noise. Independent mechanics later confirmed the likely DMF issue. I reported the fault promptly on the third day and asked how they wished to proceed. From that point onward, communication became frustratingly inconsistent. Emails often went unanswered within the stated timeframes, and I mainly received automated responses referencing a 48-hour reply window. When replies did arrive, they did not properly address the specific questions raised. In order to understand the potential repair cost, I obtained a main dealer quotation of £3,806.76 for clutch and flywheel replacement. The dealership suggested repair through their nominated garages, I requested written confirmation that both the clutch and dual mass flywheel would be replaced, that new branded parts would be used, what warranty would apply, the repair timeframe, and confirmation that no cost would be incurred by me. I did not receive clear written confirmation of these points. Due to the lack of clarity and ongoing delays, I exercised my short-term right to reject within the 30-day period under the Consumer Rights Act 2015. Although the dealership later stated they were prepared to take the vehicle back, they did not provide written confirmation of the refund amount, method, or timeframe despite repeated requests. Despite this, a recovery driver was sent to collect the vehicle without prior written confirmation of refund arrangements. I declined to release the vehicle without financial clarity. Another point worth noting: at the point of sale, while documents were being prepared, I was asked to scan a QR code and leave a review immediately, including on Trustpilot, before I had even taken the car away. In hindsight, reviews should reflect the full customer experience, including after-sales support, not just the sales process. The most concerning aspect of this experience was not only the mechanical issue, but the lack of professional communication and failure to provide clear solutions within a reasonable timeframe. Based on my experience, due to the unprofessional handling of the matter, lack of communication, and failure to resolve the issue promptly, I do not recommend this dealership.