I bought a Vauxhall Insignia Grand Tourer Sport VX-line SRi for £14k in Jan 22. The car immediately had a problem with the clutch. They attempted to fix it and returned the car. Over the next four months, the car was returned to them THREE more times due to the clutch problem and water ingress on the boot lid. After five months, the clutch problem seemed to have gone away. On month ten, the problem came back again, and the car was undriveable. At this point, the car has been faulty five out of the ten months I had owned it. I sent the car back and they confirmed that the clutch issue was still present and they would accept the car back as rejected. At this point, I had no problem with Hilton Garage as these things happen sometimes. However, they then refused to return almost £3k of the price paid for 'wear and tear'. I had driven 8k miles in the car. They wanted 45p per mile - this is the rate that businesses pay staff for driving their own cars, including insurance, tax, and fuel! Hilton claimed this was just for wear and tear on the car. After much haggling, I still lost £2.2k of my money after months of returning the car and inconvenience. If you buy a car from Hilton, you'd better hope it doesn't have any major faults.

they sound wonderful on paper ,lovely showroom very helpful staff ,then you pay and drive away ,thats when they seem to be unhelpful ,brought a range rover off them ,was told it would take a week as they have to prepare it ,aa inspection etc ,day came picked my new car up ,only to find after a week its telling me it needs a service ,u would think that would have been done ,any way we paid a garage to service it only to find out the timing chain was due to go ,i was told by landrover that any mechanic would have know this ,aa check my arse ,now after the pissed around fixing that ,no oil cap and a fautly sensor is broke ,hilton garage response you should have taken out the extra warrenty,the car after landrover had inspected said it shouldnt have been on the fore-court £,21000 and thats how you treat customers

Tried to sell me a Mercedes C Class for over £17000 On checking the MOT History, It had done nearer to 60k. I did explain to the sales Manager that they had committed a criminal offence by even offering the vehicle for sale with a false mileage He was of the opinion that if he refunded my £100 deposit, it would all go away. I thought that the whole setup was unprofessional, you can now add questionable honesty to that .Only given 1 star because I cant give any less.

I wish I could give less then 1 star. I reserved a car I wanted to buy, agreed on a time for a pre-purchase inspection and was assured on the phone that my mechanic would find the car available and able to test test it. Not only he was treated unprofessionally and with distrust but he (who is fully licensed and insured and has been doing this job for years) was not able to test drive the car. Our experience with this garage is fishy, unprofessional, rude. Sellers on the phone were also very unhelpful and rude. Avoid.

Video available to verify, as it arrived on the low loader Don't touch them with a barge pole..... They blatantly don't check cars before selling them after buying from auctions etc I bought an insignia which I returned. I had to buy it unseen due to covid restrictions!! Wrote a truthful review and it's been deleted and I've been blocked from commenting Hilton Garage - Car Supermarket well you can't block me from my own facebook page and and now I'll spend my day writing bad (but truthful) reviews for you on every platform where I have the ability to do so.. trust pilot etc Even the delivery driver stated how many faults it had. Vehicle FL16 YKC was delivered 2/2/21 at 14.05hrs. Before the vehicle was offloaded I found a defect with the exhaust and made the delivery person aware of this. Once the vehicle was offloaded I carried out a more detailed inspection and found numerous faults which warrant rejection. These faults and general condition of the car make me feel that you have not carried out an inspection of the vehicle as advertised on your website, and make me doubt the vehicles road worthiness. The general appearance and state of the car also show me that you have not prepared the car to a standard which i feel is expected of yourselves. The faults are as follows.. Damage and holed exhaust which is clearly visible to anyone that had apparently inspected the vehicle prior to sale. Front and rear Discs excessively corroded. Low coolant level. Water leak in boot wheel well. Drivers side boot trim not fitted correctly, further inspection of this showed a water leak behind this panel. No tyre inflation kit. Dent in drivers door. Corrosion around rear reverse sensor. Corrosion/contaminate to front alloy wheels caused by running low brake pads. Scuff on nearside mirror. Fallout/contaminate (rust spots) over all of the vehicle especially the rear. The general condition and appearance of the vehicle is not of a standard that I consider acceptable from a dealer such as yourself or in fact any car vendor.. Dog hairs in various parts of the interior. Mildew/green algae around window edges Leaves in engine bay blocking drainage channels Dirt on rear parcel shelf I stopped looking at this point...

Dealing with Hilton Garage has been an absolute pleasure from start to finish. I had not had the pleasure of dealing with them in the past, however moving forward i'm certain I will be dealing with them again. Nothing was too much bother, communication was superb and the overall service I received from Kierran especially made everything incredibly easy from start to finish. I had been pressured by MAIN dealers to make a decision on the spot which I did not want to do - Hilton persevered with me and gave me time to make a decision on the sale and provided all of the information required without any pressure or gimmicks. Cannot speak any more highly of them and would like to thank them for all of their efforts.