Bought an Audi A3 as part of a distanced sale and all my fears and worries were quickly put to rest! Saw the car and I was DESPERATE for it! The dealership being over 200 miles away was my only real big question mark on the car but Liam kept me up to date through the whole process and arranged the delivery of my new Audi assuring me that if it wasn’t to my liking I could simply send it back. I am happy to say the car was everything I wanted it to be and so much more!

Initially I had a good experience with purchasing the car until I drove it home and took it to a mechanic to make sure nothing was wrong with it for him to turn around and tell me the arm bushes and pins knackered on both sides and had a coolant leak and needed a new radiator. After I found out I call this place and spoke to the after sales team and was told to bring the car back and they will fix it for me since i had the car a week and it was covered under warranty. (I live 2 hours away). So I took the car down thinking it will be getting fixed but no they was just looking at it and told me nothing is wrong with my suspension and they was going to fix my coolant leak they just need to order parts and they will get in touch when they are ready for me to take it again. So I went back home and a week had passed so I called them they had no idea who I was or why my car needed fixing but they told me to take it anyway and it will be done. I took down again and they told me it was all fixed, they had my car 2 days so I went and picked it back up thinking everything was fine I started to drive and I could hear a noise again so I took it to the mechanic near me just to be told they fixed NOTHING. so I called them back because they was fobbing me off at this point and said they are really sorry and don’t know what happened and needed to speak to his mechanics for him to say we will call you back when I get to the bottom of this and I didn’t hear back for a few days like usual. So I rang them and told them I think it was James who was dealing with this issue in the first place than he was on annual leave when I called again so I had to explain my situation again to a new person who had no idea about this who told me the car will definitely be fixed this time no problem. So I took the car down again, had my car for a few days again and they called me to say it’s ready to be picked up but my front parking sensors aren’t working due to “water damage” but it will be fixed by the time I get (the parking sensors worked perfectly fine before it went down there)there so I said no problem. I go collect the car and before I get in it I ask are my parking sensors working they said yes after driving it and parking it up so I said thank you and got in my car as he had gone inside because he had finished his shift. As soon as I get in the car and start it the parking sensors are flashing saying they are broke but I couldn’t do anything because they closed. I have given up with this place at this point I was so close to giving them the car back but I thought they’d fix it and now I’m left with forking out £200+ to fix what they should of because my car was covered under warranty and they broke the sensors. Funniest thing is the guy who “fixed” my car told me he was a Porsche specialist and knows what he’s doing but yet fits the radiator without unplugging my parking sensors so the wiring is all tangled in the radiator. So they gave me a new radiator but broke my sensors after 4 trips down there and didn’t do anything about my suspension. I spoke to another person that works there too explaining what happened and he told me it’s not the first time he has seen this happen.

Agreed to buy a car at an auction against other willing buyers, took over a week to come out and then made up a reason to try to knock the price down, the tiniest of manufacturing defects on a side panel way above the doors. Seems like standard practice from this garage. Avoid

I live 250 miles away from Hitchfields so it was agreed that my car would be delivered. Having to part with £35,000 before even seeing the car is quite scary however I was put at ease by having a personalised video of the car sent in advance of the purchase which highlighted the condition of the car, which for a car that is 6 years old is in excellent condition with only a few minor blemishes. The vehicle was delivered on a trailer a few days after purchase and I was kept updated with timings on the day, there was a slight delay due to traffic but that is to be expected on such a long journey. Thank you Hitchfields for my wonderful new car!

Fabulous experience with Hitchfields, I travelled up from Cardiff after dealing with Kris on the phone in purchasing my new BMW. When I arrived, it was beautifully presented and a very smooth transaction. I drove away the same day. Would I recommend Hitchfields? Yes, 100%. I'll certainly be back to purchase more cars in the future.

Bought a Peugeot 3008 this week from Hitchfield. What a wonderful experience throughout. Liam the sales person was not pushy and could not do enough fir me Evan providing me with a video presentation before purchase. Car had full MOT,full service history and a full valet. Excellent thank you so much Liam. I would certainly buy from hitchfields again.

Excellent range of cars, bought an Evoque for my partner after travelling all over the country trying to find the right car. Kris and the team were excellent and made the whole process stress free and easy. We placed a deposit over the phone and travelled down the following day to collect. We’ve had the car for just over a month and it’s been faultless. We will definitely be back to purchase again and would highly suggest Hitchfields to others looking to buy their next car.

We sold our car on Motorway and this outfit were the highest bidder. They originally agreed to collect the car last Friday, which they cancelled, it was rearranged for Tuesday today. They sent a rude chap to ‘appraise’ the car who told us that we could have ‘at least cleaned the car’, we reminded him that they were meant to come on Friday and the car had been cleaned and waxed then. From the way this chap conducted himself we could tell something was off. We called our contact at Hitchfields who we had agreed the price with, his exact words at the time were that they had bid £16,814 for the car and had seen the pictures we uploaded and told us not to worry as there was a £16,600 reserve on the car. When we tried to get hold of him today there was no answer. When we finally got through we were told he’d left the company, again heightening our suspicions. Not to worry though because the chap I spoke to said he was going to sort it out for us asap. After about an hour we got a call back, bearing in mind that we were told we didn’t need to worry as there was a £16,600 reserve on the vehicle, they claimed all sorts of nonsense and offered £15,000. Almost £2000 less than their agreed purchase price on Motorway. We were disgusted. We have sold a car on motorway before and it was a smooth process and we got what we expected. Having made a significant complaint and admittedly losing my temper, they offered £15,500. Still we were exceptionally angry, I then got a call back from the owner of the business who apparently was on holiday. He regurgitated the same nonsense that his well trained sales lad had given us already. I imagine they’ll respond to this to say we hadn’t disclosed all the damage, and admittedly we had missed some as there was a small amount on the inside of the door cill. Still disgusted and after some argument I agreed to come down to £15,800 to get the car gone. The owner of this business refused still, even though we were dropping the price by £1000. After explaining that I’ll take this up with motorway and leave a review letting people know how disgusted we were, he told me that he would do the same for my business, which pretty much says it all about this outfit, and hung up on me. Please be wary of this place, in our experience they rarely answer the phone, are completely dishonest and have no respect at all for the motorway sales process. I’ve read other reviews, of which many sound positive but our experience was terrible. I’d hate to think that they adopt this sales technique on others as it’s quite frankly disgusting.

BREACH OF DATA PROTECTION/GDPR - WOULD NOT RECOMMEND I purchased a Mercedes a-Class from Hitchfields. - They handed me a pack of documents which included the previous owners V5 logbook – this had their full name and address on it, which is a tremendous breach of GDPR and is very unprofessional. For this reason, I would personally not buy or sell from Hitchfields in case of a leak of my data in the future. The salesman had asked me to post the documents back to Hitchfields and that they would cover the postal expense, which was laughable as no appropriate apology was provided given the seriousness of the fact that the previous owner's name and address was leaked. - On the release of the car, Hitchfields claimed to provide an interim service. This includes an oil and filter change. Upon running my car back home, an error came up on the dash advising that there was low oil. This meant that I had to return to the dealership (1.5 hours round trip from my home) to get the oil topped up to a level that it should have been in the interim service, costing both time and money in fuel. Nobody claimed accountability for this, and when challenged, i was told that the mechanic's "may have been claiming that they had done the service to cover their backs". - Upon taking my drivers license, Hitchfields had forgotten to return it, again insecurely storing sensitive data which would be prone to leak/loss. - Competing dealerships of similar scale will often provide at least an attempt to buff/t-cut any surface level scratches. Hitchfields do not. - The valet service was poor and many internal spaces were still dirty/crumby from the previous owner

Was told MOT's and anything that needed fixing would be free, not when it came to it. Avoid!