Great service from buying the new car to driving it away. Mike Newton and all the staff are a credit to Hodson Ford

Sold a car with a broken wing mirror, had been taped together and oil lights that didn't work, air con needed completely replacing, had to return 4 times for jobs to be done on this car that apparently passed all checks with flying colours Was offered to swap the car for anything else I could afford however will only give me 70% part exchange towards this piece of crap that they sold me as "a really good well checked car" Date of experience: 14 June 2024 Edit

Part ex'd my Honda crv FH18TTV to them for £11,000. It's now up for £15,000. Draw your own conclusions folks? My new car from them was not properly cleaned. I spent four hours detailing it. My local car wash would have done a far better job, both inside and out for £15.

Purchased a white Ford Mondeo from Hodson Ford. June 15 2023 1.5T just over £1200 the Car was faulty driving home. Clutch judder knocking noise from gearbox sync 3 did not work stop start did not work reported to dealer. Had a ford technician look at the car. Told me needed a new clutch and flywheel but could not be done for 3 months. Redicules eventually got car in after 7 weeks after saying I would reject the car 30 days money back. Gave them the benifit to fix the car big mistake! They had the car in to repair for 7 days fitted new clutch and flywheel new battery. Had the car back and it started to fail gearbox grinding. Starting up clunking noises braking ON MOTORWAY dangerous on motorway 13k for a car that was unfit for purpose and dangerous. Eventually got the car rejected lost 400 pounds on extended warrenty charged me 270 pounds for having the privalage of driving a faulty car for 7 weeks and had the nerve to charge me 40 pounds for a kerbed alloy that was not kerbed so in total 800 pounds for buying a crap faulty car from HODSON FORD which was a load of rubbish alloys never kerbed the car is dangerous and back on the forcourt after a couple of days BE AWARE FORD MONDEO WHITE IS A DANGEROUS FAULTY CAR the sales person Mike was ok but HODSON FORD NOT BOTHERED eventually rejected the car and got some money back

I have recently received my new ford focus St from a different garage to Hodson ford but the car arrived with some contamination under the front offside headlamp on the bumper and due to the garage I purchased from been on the south coast and me living in the Midlands I looked locally and Hodson ford came up it was even recommended by a work colleague.I took the car into Hodson Ford Wolverhampton Rd, Penkridge, Stafford ST19 5NS initially to get the paint contamination rectified all was agreed to be completed by their body shop under warranty the staff were helpful and all seemed well. Car was dropped off 12/6/23 and I was told 2-3 days for completion of work with ford providing a courtesy car all good so far. Work took longer than expected for whatever reason I was not told and got a call late on the friday 16/6/23 and was to far for me to collect as they would be closed by the time I could get there. I then collected monday 19/6/23 upon collection I noticed multiple spots of contamination under the paint and severe pitting there was paint on the headlamp and the lacquer had bubbled under and where the bumper met the wing the lacquer was flaking off obviously I was not very happy but I was told it would be rectified (manager had a look at this point and tried to fob off alot of the issues and ended up walking off before before I had completed sorting the car to come back in and honestly didn't seem to care) . 5/7/23 took car back pointed out all issues to the representative as I handed it over for the second time and told all would be rectified.(the representative was very apologetic and assured me all the issues would be sorted). I was Phoned on 6/7/23 work completed great news 2 days Vs original job of 5days, I collected on 7/7/23. First issue fog lamp hanging off bumper manager saw this and took back into body shop to re-attached (bad start who quality checked this before it was brought out to be handed over?). Due to previous issues I inspected paint job. Paint remains on headlamp from first spray job even after I asked for it to be cleaned off. Quality of work is poor as there is pitting and considerable contamination under paint. The lacquer is peeling and lifting under the headlamp to which the same manager kept trying to deflect issues saying it was how bumper was shaped so I had show how it had lifted from base coat and as far as he was concerned it was ok and as he put it "commercially acceptable" ( how is lifting split lacquer acceptable on a fresh paint job)and he would not accept any responsibility trying to deflect any issues (whoever put my number plate on had attached it wonkey to which the manager kept pointing this out to take my concern away from the bad paint job) I had to keep reminding him I was not concerned with this and it was not his concern that it was the paint job I wanted sorting. He continually tried to lie and say there was no issues. He even tried to fob me off saying it must have been resprayed before?!?! If I had known the paint job would be so poor I'd have left the original paint from factory as the quality apart from contamination was good. He tried to tell me it had probably been resprayed before and that's as good as it will get and was not going to rectify and to speak to ford if not happy as they would not repair their poor work again he was generally very unprofessional and didn't seem to care I explained to him he was a representative of the ford motor company and this wasn't a good experience to which his response flippent and that Hodson ford are going to separate our partnership this is not what is expected of a "professional representative of Ford". He then tried making excuses about losing money on the job and on all ford warranty claims like this was my issue, don't accept work if your not making money on it it's just bad business.I'm extremely annoyed and again I'm now left with a poor paint job on my brand new £40000+ car. Honestly it's your choice to go here but if this is how your treated I would avoid at all cost. Hopefully Ford can now step in to rectify this.

Hodson Ford were really friendly, no pressure to get a sale, Mark Friendship was excellent me and my wife would recommend you go see him if your interested in buying a new Ford.

Would not hesitate to use Hodson Ford to purchase a vehicle from. Nothing was too much trouble for Brian who I dealt with at this car dealership.