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Summary: Horrible experience with this car dealer (Scott). Beware! I would not recommend doing business with them or believing what they tell you around deposits and conditions for refund. Background: It all started with me asking Scott to keep/reserve a car for 3 days for my partner and I to come to the Isle of Wight to view and test drive it. Having to take the ferry over to the Isle of Wight, we believed this would make sense in order to avoid buying the ferry tickets and the car selling in the meantime. Scott said he can do that if a £200 deposit is paid. He made it clear the deposit is non refundable if we simply change our minds over the weekend and do not come to do the test drive. I accepted this and clarified that we will definitely come over to test drive the car, however purchasing the car would be subject to the inspection and test drive being successful (i.e. us liking the car and not discovering any issues with the car). Scott said "That's fair" and proceeded to give me his bank details. The test drive: Upon seeing the car we discovered multiple age related issues with stone chips in the paint and scratches in the interior, missing bits of trim such as retractable door protectors, cracked and mismatched tyres and mould inside the car (Scott said the car got a full valet before). The test drive itself was OK, however the car felt underpowered (this was the first SUV car with a 2.0l diesel engine that we test drove and it felt underpowered). Scott also sent a video tour of the car before us even arranging the test drive and none of the age related marks or missing bits of trim were highlighted. The outcome: I told Scott that we would like to test drive a few other cars before deciding on which one to purchase, in view of the small issues observed during the inspection and the test drive where the car felt slightly underpowered. I said I completely understand if the car sells out in the meantime. I expected the deposit to be refunded as per our written agreement, however Scott said that the deposit would only be refunded if we found a technical issue with the car. He was unde the impression that we were coming to buy the car as long as it had no mechanical issues during the test drive. This is obviously different from what was discussed over the text messages, where he made it clear that we would lose the deposit if we changed our mind over the weekend, which we did not. Scott is now £200 richer and I've learnt to be careful sending any money to strangers even if we agree on refund conditions in writing...
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Thanks so much to Scott & Phil for amazing after care service and highly recommend them to anyone looking to buy a vehicle. I will definitely use again when I want to renew my car
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Thanks to Holbroke Motor Company for a great car perfect.
We only had a small amount of money to buy us a family car.. which we looked bout and the best we saw was a calbounre motors (well what we thought was the best) only had it for 6 weeks before it started having problems so we took it back too then they sorted it well they said they did... with in two or three days the same problem was back! Car kept stalling when driving at any speed.. which has nearly caused one or two crashes Whilst my wife was driving with my two children in the car! Went back in and they had it back for few weeks and then rung me and said it was all done and fixed with no faults.. with in 2 hours!!!! Of picking the car up it was doing the same thing! When I said we just want are money back he said no he couldn’t do that and said it was thrusting for him as much as it is for me?!? Weird! As a customer you should be treated much better! When asked bout the paperwork for all the work that been done he said i couldn’t have it.. said why do I need it??? He said I don’t get any because I’m not paying for it!? Because it was under warranty.... when I asked well how do I know the works bein done he said well Iv told you so it’s bein done! So no proof! Then he started to get shitty and make out like it was a pain for him to fix it!! Like it was our fault the car was broken! So I wouldn’t even let my worst enemy buy a car from here!! It’s been a real pain dealing with them!! Specially for my wife with the children! So DONT buy anything from here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WARNING…WARNING…WARNING… If you are considering buying a car from Holbrooke Motor Company in Newport I seriously advise you to take someone who is mechanically savvy to check the car over thoroughly for faults etc as the cars are NOT checked before hand. I was personally told that the owner wasn’t interested in the cars. I was decided and sold a MOT failure that had all warning lights removed from the console and subsequently the car failed the MOT. When it was pointed out to HMC who at first relinquished responsibility citing its an old car, their attitude was…what do you expect, its a high maintenance car? I had to go through CAB to get any resolve. After a couple of months HMC agreed to repair a small part of the problem but the replacement part was also faulty so they took even longer and the console was eventually replaced with a inferior unit. The unit now in place now shows the gravity of the faults with the car that should never have been sold in such a condition in the first place. Now I am left with a worthless car that will cost more to repair and make safe than I paid. It is uneconomical and unviable to make good and essentially I am £1000’S out of pocket and carless. Caveat Emptor is the order of the day especially when buying a second had car from Holbrooke Motor Company. You have been warned.
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Holbrooke Motor Company is an Independent dealership that is based in Newport. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Holbrooke Motor Company
Sun Hill
Newport
Isle of Wight
PO30 4JA
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