Aaron Mountford in response to HOLDCROFT CUSTOMER PROMISE HAS BEEN BROKEN

If anyone would like any further information based on my experience please let me know in the comments section.

Martin daniels in response to HOLDCROFT CUSTOMER PROMISE HAS BEEN BROKEN

I've been looking for a new car for a while. I'm looking for a new Hrv or the new Toyota Chr. after reading your review i can take only one outcome from. You sir are one raving lunatic with by the looks of it to much time on his hands. I will go to the dealer as well as the local Toyota dealer and review both garages on my findings. As there is only one review on this site, I've done my research on auto trader. They have over 350 reviews which I found useful! I hope that helps

Aaron Mountford in response to HOLDCROFT CUSTOMER PROMISE HAS BEEN BROKEN

This is in response to Martin's comment which is summarised below: **Martin daniels in response to Selling new Honda Civic not as agreed! I've been looking for a new car for a while. I'm looking for a new Hrv or the new Toyota Chr. after reading your review i can take only one outcome from. You sir are one raving lunatic with by the looks of it to much time on his hands. I will go to the dealer as well as the local Toyota dealer and review both garages on my findings. As there is only one review on this site, I've done my research on auto trader. They have over 350 reviews which I found useful! I hope that helps ** Hi Martin, thanks for your comment, The HRV is a cracking motor, as is the CHR - admittedly the CHR seems a bigger car in comparison and the material finish in the HRV isn't as nice as I'd like, both are good cars. I think you've got a bit confused following my review, you're welcome to visit whichever dealership you chose, I've used both Holdcroft and the Pinkstones toyota you're referring to, Pinkstones sales I never had any issues with what so ever, had issues on the service side however based on recent discussions I'm confident that's resolved now as the service manager has left the firm who caused most of the issues. As someone with mental health differences I get the lunatic comment from time to time, so rest assured I forgive you for your ignorance in the matter, as for time on my hands I had to spend nights and weekends battling with the dealership in order to get a resolution as this was the second car I'd purchased from them, the first being an approved used Honda Accord which never worked right from the get-go, and after 6 months of it being one fix after another they refused to fix it on account of me leaving them a negative review online, so they left me with a non-functional vehicle, and the Civic they refused to rectify the heated seat issue they caused in the first place. After a long drawn out debate they reluctantly agreed to purchase the vehicles back from us but have banned us from all Holdcroft dealerships within the UK, and have passed on my information to every branch as a result (I gave no permission for my information to be shared in that manner). We've since brought from Bristol St as Toyota stopped doing diesel powertrains and we couldn't use a petrol for business, so we've found some semblance of a resolution, albeit I've had to chase for it for over 6 months as the dealership refuses to accept any liability or responsibility that they ever did anything wrong. Had I known about the negative reviews that are swept under the carpet and the blocking via social media they do whenever anyone gives them any bad press it would have meant I would have avoided buying from Holdcroft and I would never have had these issues. Yes you're right they do have 350+ positive reviews, but it's the way you deal with problems that defines how you are as a dealership, lets assume the majority of people who've left positive reviews have had no issues with cars, because Honda build good cars - that's no reflection on Holdcroft as they have no input into it, look into the reviews of those who have had issues with cars and see how the dealership has resolved, or NOT in most cases, issues that have been raised to them. I'm aware of multiple people who've had problems with the Holdcroft group. I escalated my complaint right to the managing director who refused to meet with me, that's how serious he was about the Holdcroft customer promise and being able to rectify issues amicably. You've researched Autotrader and that's great, however almost all of autotraders results come from Judge Service, a service the dealership pays for, and happily picks and chooses which results display on their website, also note that the judge service scores are based on the last 3 months only, so don't factor in most negative complaints they get as they're 'forgotten' about in 3 months time, there's also the motor ombudsman scores, which I believed would be a better statistic, however when I raised the issue they had 29% recommendation on the Motor Trade Ombudsman's website (I have proof), it seemingly overnight jumped to 94%, so too did their 4.1 score on google when I pointed it out, where the odd review appearing on there from time to time suddenly jumped with lots more people leaving reviews (almost like they were asked to counter the negative feedback). Enjoy your new motor, the 1.8 hybrid CHR looks a fantastic motor, if you can afford the higher trim levels!