Today I collected my 6th Honda from Holdcroft Honda, Cobridge. As ever excellent customer service from George the salesman. Everything about the purchase was spot on. 5 stars

Purchased an absolutey beautiful used car from this dealership today. Brilliant service from John who was professional, courteous and knowledgeable . Appreciated the non pushy and honest approach by John. Would definately recommend to friends and family .

Picked up second hand vehicle,met at train station.Which was good service.Very pleased with the car had a good valet,very pleased with the service given

Can't say one bad thing about the service and sales of this car company I bought my used kona electric from John his service and quick response to my questions was excellent would recommend them to anyone Including my friends and family thank you guys

Just purchased my second CVR via James Gwynne from Honda Cobridge, very satisfied and great service from James both times

Car now been back 4 times same issue we have lost 4 dAys of our holiday,Cost a fortune in taxis to and from garage fortune in hire car petrol garage sales and repair treated us like dirt they don’t know what they are talking about absolutely disgusting and Melissa jobs worth attitude terrible wants to learn customer service and Steve manager in sales doesn’t even have the decency to ring us back

Just purchased a Honda civic from cobridge for the 2nd time. I would like to thank James, John and George for talking me through the whole process. Nothing was too much trouble. I would highly recommend this dealership to anybody. No pressure sales, very friendly team and it is nice to meet such nice people.

I am writing this review for anyone thinking of purchasing a used car from Holdcroft Honda in Cobridge. I purchased an 18 month old Honda Civic from Holdcroft Honda, happy to pay that little bit more for a high level of support / excellent customer service in case I had any issues with the car. Here are two examples of the utter nightmare I encountered: Example 1: When I viewed the car, interior marks and scratches were agreed to be removed as part of the sales agreement. Upon collection of the vehicle, these works had not been carried out but I was assured a technician would either visit my home address or place of work. The technician then told me he was too busy and it took me several months of chasing Holdcroft, being ignored, a complaint to Honda and the start of legal action before these works were finally carried out. Example 2: On the day of purchase, when driving the car home, I experienced a clutch judder. I thought this may be a result of my driving and would improve when I became familiar with the car. The problem remained and so I contacted Holdcroft, who stated that the repair could be carried out at my local Honda franchise (where I demonstrated the fault to a technician). Holdcroft then continued in every way they could to substantiate their wish not to carry out / authorise these works, summed up by an email I received from them: Regarding the clutch, if the standard operation of the clutch is fine then either the customer or dealership would have to foot the bill, not “Honda”. If our technicians have found no problem and we are to strip down the car and no manufacturing defect is found then we would have to cover the full cost, which I’m sure you can appreciate is not something we would want to do as it’s a very costly job. I cannot explain how unpleasant and time consuming this was. I presume there will be some sort of smooth-talking response from Holdcroft but facts are facts and I can provide clear evidence of all the above. The Honda franchise closer to my home address was a huge contrast to Holdcroft in terms of their professionalism and customer service. Honda themselves were also extremely supportive and reaffirmed my faith in the brand. They stated a mark has been placed on their Holdcroft records and they monitor this type of situation to assess whether or not a franchise should continue to sell their products. However, I genuinely hope my experience was a one off - I would not wish what I had to endure on anyone.