HOLDEN HONDA NORWICH INCAPABLE AVOID REPAIRING WARRANTY CLAIMS EVEN FOR BRAND NEW CARS TOTAL CONTEMPT FOR CUSTOMERS AND LAIRS ONCE THEY HAVE YOUR MONEY THEY DO NOT CARE NEVER BUY A CAR NEW OR USED FROM THEM AVOID AT ALL COSTS HONDA UK DO NOT WANT TO KNOW EITHER WILL NEVER BUY A CAR OR HAVE A CAR SERVICED BY THEM WORST EXPERIENCE EVER

Unless you have a car under their warranty, avoid Holden Volvo Norwich. They ignore your advice for service and repair issues, unless you make a fuss and get a technician from the workshop to drive your car they will only brush you off and charge you for diagnostics. I am sure the techs are excellent, but they only do what the front of house tell them to do. Don't get me wrong, I was happy to pay the main dealer charges, but I expect main dealer knowledge and service. For context, I have been working on cars for 30+ years, and have an Engineering degree, yet they ignore what you ask them to do, and charge you to tell you what you told them. When you complain, they take your name off the Volvo mailing list. I am not being vindictive, but owners need to know.

I have an electric twizy which Holdens have no idea how to repair. The previous owner had taken it in as lack of battery and was told it was fine. I also have noticed the battery does not deliver 50 miles to the charge. more like 20. they had no Idea how to check the battery apart from saying it was fine, when challenged they said they can't give an accurate % of battery life, but still charged me. I said I was not happy so reluctantly they agreed to drive it and still charge me again. Thay drove it 16 miles and said it was fine..... end of test. ridiculous , still only getting 25 miles, now on the case with Renault finance they are discussed by the way I have been treated.

I bought a car from the Holden Group in January 2018. The salesman I dealt with - Phil was great! He was really helpful and not pushy!!! I was nervous as my husband was working away but he may me feel at ease. It's the first car I've bought from them, but would def recommend them!

What an absolute shambles of a company Holden Group on Heigham Street is. Many Renault Clio’s were recalled last year for a Wiper linkage issue. My daughters was recalled but a few months later the linkage broke. Holden said it was tough as the new one was guaranteed. We took it to a local garage who said the linkage was the original one fitted in 2014. They hadn’t even replaced the linkage as per the recall, all they did was replace one very small part of it. Tried to speak to the manager but he was too coward to speak to me or ring back. That’s as about as unprofessional as you can get. Not so much as an explanation, just the old “ let’s bury our heads in the sand and hope it goes away” attitude. I don’t blame Renault for this as their head office were appalled by this garages poor customer service, it’s just Holdens of Norwich who are a poor excuse of a garage. It’s a shame you can’t give zero stars because 1 star is more than they deserve.

Very disappointed as had purchased a 3 year old Renault captur on finance... Which went in for various issues 7 times in as many months... After many discussions we felt we had no choice but to take an alternative captur as holden gave this only option.. More exensive... Over longer period to pay... We agreed and took the second captur... Two weeks in the car had to have a new turbo but had to wait two weeks before we could get this done.. Taking us outside the 30 days return date... Once we picked car up after turbo replacement we were asked would we like brakes done as they we're 70% worn???? After having had the car two weeks do you really expect brakes to need doing??? So... Two captures... 9 months... With a 9th visit back to garage pending. Holden have been recorded (started a recording because of lies having been noted during conversation with holden) as saying how badly we have been treated... But when we as customers say we have had enough and we want to return car and cancel finance.... Holden say we have been treated fairly.!!!! Holden words we're... "Yes... We could cancel the finance... But we are not going to". Think twice before going to holden people... A very stressful time indeed!!

my husband went to the garage a few days ago and( turning up in his overalls and in a work van) and the man who dealt with him really couldnt be bothered, my husband was looking at the used vehicles and the first question he asked was what was our budget......! my husband asked for leaflets and he gave him one for a plug in hybrid, wasnt really very helpful as this isnt what we are looking for. my suggestion would be not to take a view of the customer based on what he/she looks like or what they are driving and also although they may be busy with the new cars going out this week i am sure that they rely on sales all year round!!!!!!!!!!!!!!!!!!!