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Great experience when buying Dan doesn't pressure you and allows you time to make your descision. Only had the car 3 months however and broken down twice. During one particular time on way to visit Santa with two young children the engine packed in. As it was stressful and had two very upset young children we called the RAC who towed me to the nearest garage to fix. As this was an extremley stressful situation it didn't occur to me to ring Hollins hill. I spoke to Hollins hill and as I hadn't used them they would only cover 40% of the cost even though the car was under warranty. I sadly think its a case of great service at point of sale but if something goes wong they will throw and quote every rule, regulation and excuse at you not to pay the full amount. Overall good service to begin with and if nothing goes wrong they are great but even though I should of followed their rules you get no empathy or understanding of any situation if something goes wrong there is no care only business and what's best for them.
Dan Jones from Hollins Hill Cars Ltd in response to Andrew
Hi Andrew, I think you've done fantastically well to post this on every review site you can! Thank you for taking your time to share your thoughts. As mentioned in our email conversation I'm very sorry that you'd had a couple of issues with the car in the past, but it is worthy of mention that this morning was the first time you'd made us aware of this, should we have known before it would have afforded us the opportunity to book you in to the garage to diagnose the car accordingly, and of course stand the cost of any repair work. As you rightly mention both in your review and your email you did not afford us an opportunity to look at the car that you bought from us, opting instead to take it to a garage only 2 miles down the road from our location. As such we were only prepared to pay what the repairs would have cost us, this is not unreasonable. We pride ourselves on our customer service, both at point of sale and afterwards, I just wish you gave us the chance to prove how good we are. Cheers, Dan Jones
Brilliant experience all round! I purchased a VW Take Up back in August. The car was immaculate and I have had no issues with it at all up to now. The dealers were very helpful and friendly and able to answer any questions. I am very happy and I would recommend this dealership to anyone.
Reviewer has confirmed their email address
This is the second car I have bought from them in the last 12 months. Not only was the sales service excellent but you are left to look and test drive the cars in peace unless you have a question. The after sales service was excellent as well. I intend to use them again next year when i will be looking to buy a car for my son.
Reviewer has confirmed their email address
Hollins Hill Car Sales treated me well, there was an issue with the brakes on my Nissan but they fixed it in a couple of days, gave me a courtesy car in the meantime so I wasn't off the road, I trust them and would use them again.
Reviewer has confirmed their email address
Overall the car was great but the dealership let themselves down on the little things, the car wasn't valeted it was as it were when I first saw it, bit mucky on the inside. I looked around and I got a good price which was great but when you're spending that sort of money a bit more after sales service would be nice.
Reviewer has confirmed their email address
I found that the car I purchased was very clean, Overall I found the dealership to be brilliant and I have already recommended them to family and friends the main reason for this is that the salesman that helped me was very professional and I felt he was very good at what he did
Reviewer has confirmed their email address
Hollins Hill Cars are a second generation family business based in Baildon, West Yorkshire.
Hollins Hill Cars have been established in the Baildon area of West Yorkshire since 1996, building on a foundation of serving local customers with a policy of honesty, trust and value. All our hand-picked cars come with a safety check, a clear HPI report, and our own comprehensive warranty included in the price.
We are confident that you won’t be disappointed. Please feel free to call in and browse our no-nonsense approach. We will be a refreshing change from the larger dealers.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Hollins Hill Cars Ltd
Hollins Hill
Baildon
West Yorkshire
BD17 7QB
| Mon | 09:00 - 17:00 |
| Tue | 09:00 - 17:00 |
| Wed | 09:00 - 17:00 |
| Thu | 09:00 - 17:00 |
| Fri | 09:00 - 17:00 |
| Sat | 09:30 - 16:30 |
| Sun | 1:30 - 16:30 |
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