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I was negotiating with Peter to buy a car. He said he would call me back with a part ex price. I called back the next day but it was his day off so they said we will drop him an email to ring you. The following day no call so today I rang him only to be told the car had been sold this morning. Obviously don't care about a potential buyer and to think I was going to drive a long way this weekend to view. Make of that what you.
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Dean Blake in response to The stereo typical Dodger dealer
Lucky this happened, stay away from Peter Carroll and this place!
Summed up on one word, Disappointing. Simply put, I bought a car from Horsepower for just over £15k. Prior to placing the deposit Peter assured me some cosmetic items (Alloy refurbs, Paintwork Polish, Car Valet to remove pet odour) would be looked at. I even followed this up on an email prior to collection and was assured it had been done. Peter said it would take 2 weeks to prepare the car, not sure what was actually done in this time, or if its a sales tactic to build trust? Most of the pre-agreed items were not done, it is obvious that the minimum possible was done and now I am engaging in an email resolution process with Peter Carroll, where because I said "Alloys" and he stated "Alloy", that is why only 1 alloy was looked at, amongst other items. The pet odour was masked with a Aerosol spray prior to collection and the car smells deeply of pet smell, again, I was told the car was valeted, but it was just hoovered as under the mats, it was full of pet hair and dirt! The dealership does seem professional and large on the outside, but I've now learnt my lesson to not trust and check everything VERY carefully. I would certainly not buy from here ever again, which is a loss to them as I change my car every 12-15 months!
Reviewer has confirmed their email address
I was going to buy a car and was promised it would be ready in a couple of weeks to pick up. A couple of weeks later after test driving the car and paying a deposit I called and was told there was no service or Mot done to the car and it had just been left. I was told to wait another week. A week later I was told it was all ready for delivery the next day so I was about to transfer the full amount. I got a call a few minutes before transferring the money saying that the car wouldn’t be available for sale as it had a fault. It was returned to the manufacturer. Was a very disappointing experience but managed to buy a similar car very easily from a different dealer two days later. Unfortunately would not recommend Horsepower Motors at this time.
would not buy a sandwich from these people because the filling would be missing when you get it home.
Just like the other reviews, we haven't finished dealing with Horsepower Motor Centre yet. To cut a long story very short... We have a Disco 4, cost around £15k 5 months and 3500 miles later and we've already spent £2000 just to get it road worthy , I suspect there are more bills to come, we even took the AA warranty! If you buy a car from Horsepower, check the MOT history, compare it with the AA report, service book, then check the car yourself before leaving, and if there are any problems, use the AA warranty at another garage.
I booked in my Renault Clio for an MOT as the proximity of Horsepower Motor Centre is convenient to my place of work. It failed. Jamie at Horsepower presented me with their charges for work to be carried out. Horsepower wanted to charge me £174.00 for a light stalk as my high beam wasn't working effectively and £90.00 labour. I had the work carried out at Lion Garage in Gravesend and paid £99.61 for a light stalk and £30 labour as the part was a push fit and therefore quick and easy to fit. Horsepower also wanted to charge me £255.00 for track rod ends with fitting. Lion Garage charged me £129.00 for track rod ends with fitting. With Horsepower I would have paid £519.00. By going elsewhere I paid £258.61. I didn't want to go back to Horsepower for a reMOT so out of the £260.39 savings, I paid again for an MOT with Lion Garage once they undertaken the work (light stalk and track rod ends) and it passed.
Won't go into too much detail as our dealings with Horsepower Motor Centre aren't yet done! However, they promise the earth, deliver nothing, and shun any responsibility they have. Our car is definitely not fit for purpose - useful if it starts first time every time ......... I will review again at the conclusion. My advice would be to run away from these guys as quickly as you can.
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Tony Powditch in response to Cowboys
Had the same problems car has caught fire had a crack in the cylinder head told me there was nothing wrong with it wouldn't buy from there again
Teresa Bailey in response to Cowboys
I am taking these to court so can’t say anything here but glad to know I’m not alone . Appalling to read this but my story will shock the life out of you . Thank you for sharing
Longtall in response to Cowboys
Hi Teresa Bailey We went that route too. We handed the car back, as is our consumer right, we'd given them two chances to fix it - the third time it went back with the same problem, they said it needed a new starter motor, was out of warranty, and were going to charge - errrr, nope. When it was all settled, they put the car back up for sale - hmmmmm. They're typical cowboy dealers.
Would strongly recommend not to use Horsepower Motor Centre, cars are botched up as cheaply as possible and they generally don’t let you leave feedback unless it good. Pete is with out a doubt one of the best con men I have ever met. The car I traded in was 100 times better however I had already been pressured into paying a deposit so I took there car as the deposit was non refundable.
Reviewer has confirmed their email address
Entire process with Horsepower Motor Centre was very smooth and all information explained clearly by Helen who was very helpful at all times.
Very pleasant experience buying my new car . Helen at Horsepower Motor Centre was very helpful and informative no sale pitch just let us browse and made us very welcome . Thank you
Reviewer has confirmed their email address
Alex from Horsepower Motor Centre in response to Malcolm.S 26.08.18
Hey Malcolm, Thank you so much for taking the time to share your feedback with us, we really do appreciate it. We hope you are happy with the vehicle you purchased and look forward to serving you again whenever our services are needed next. Until then, happy motoring from all the team @ Horsepower :-)
Horsepower Motor Centre is an Independent dealership that is based in Tonbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Horsepower Motor Centre
1 Sovereign Way
Tonbridge
Kent
TN9 1RH
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