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I purchased a secondhand car from this bogus dealership. From what I read on their website and from what I was told by the car dealers the car was in good working condition with no faults. A few days I eventually picked up the car and when I drove the car on the road for the first time I was nearly involved in a car collision as the gears were hard to shift and the clutch would stall numerous times causing the car to stop in the middle of the road or not drive at all. I contacted the car dealership by phone and they verbally told me that there was nothing wrong with the car. I drove the car and I heard loud sounds coming from the exhaust pipes which made the performance of the car drive slow. I immediately phoned the car dealership and he told me to bring the car to have a look at it. When I brought the car in and the dealer briefly inspected the exhaust pipe he told me my warranty does not cover the exhaust pipe only the engine so I would have to pay. He referred me to the car garage and the car garage told me that the exhaust pipe eroded so it would cost me £355 to replace it with a new exhaust pipe which I refused to pay. I was told by an employee who works for a car dealership that I should not be paying for anything because I had only driven the car for under 3 months. He did his research investigation and found out the car exhaust pipe eroded since 2019 which I was not told about when I purchased the car. My male friend told me the dealership was selling a car with so many problems that they wanted to quickly sell the car without telling me that it had some faults to it. I was told by my male friend that I would get a call back to discuss this matter until now I have not received any call back yet from the car dealership. PLEASE DO NOT PURCHASE ANY VEHICLES FROM THESE PEOPLE THEY SELL BOGUS BROKEN CARS FOR US TO FOOT THE BILL AND WHEN YOU TRY TO CONTACT THEM THEY LIE TO YOU OR IGNORE YOU.
Sadly I bought a Mercedes a class from this company and after only 3 months in I have had to replace engine cover clips boot shelf handle brake discs and pad..now I'm having to replace sensors for speed and fuel pump as my car doesn't work..communication been poor with false promises. I am without a safe car and now in debt Avoid this company
Reviewer has confirmed their email address
Bought a mazda 6 from House of motors, had gasket issues over a year and have believed in the dealer fixing the car he sold me. Had the car for 6 months in a year, did a poor job repairing and then also failed to answer ehat repairs were undertaken. Currently going through the legal process of getting my money back. Do not recommend, this dealer is a total joke!!!
I bought a Mini 04 plate off this company and had it for a week until it broke down. You name it and thats whats wrong witb it. I had dealings with Admire talks lime he will help you but doesn't and ignorant isnt the word.
Reviewer has confirmed their email address
My father found a car he wanted to buy from this dealer, so I rang him and arranged to view the car even though it was 60 miles away! So we headed there driving sixty miles with my 81 year old father in the car. When we arrived the dealer told us it had been stolen from in front of his yard and it happened all the time! We went to the supermarket next door and it was parked in the car park (the registration number was the one in the advert). He had sold it to someone else, knowing we were travelling to view it. He has no morals and is totally unprofessional.
Reviewer has confirmed their email address
I bought a used car from this dealer. Car is in a great condition and he was very professional and trustworthy. Overall experience is very good and recommend this dealer.
Reviewer has confirmed their email address
After sales service provided by House of Motors was excellent, I had few minor issues with car they gone extras mile to resolve them and also provided new sat of mats.
Reviewer has confirmed their email address
I would highly recommend House of Motors to any one I know looking to purchase a car. Thank you so much. Getting this car has simply been the best thing this year
Reviewer has confirmed their email address
Brought an Audi q7 from House of Motors, a few days after purchase took it to my local garage who advised there is an oil leak, took it back to house of motors who said there isn't an oil leak, advised they would give us a year warranty for the oil leak as I questioned why couldn't find it when another garage did. On my recent mot showed an oil leak again, they advised it's been too long and it wasn't there when they sold it to me (I have documents from my local garage saying there was) I advised I would take this further as they have sold me a faulty car. The man then starts shouting at me telling me to take it further and take them to court. I've just taken it to an Audi specialist who have advised the leak is from the gear box and it's going to cost hundreds to fix. Buyer beware make sure you get the car checked before buying.
Staff from House of Motors Ltd Ilford in response to Buyer beware
FAKE REVIEW!!!!!!!! I am sorry to hear that the customer had to write a review after one year of purchase, It is very disturbing, The customer complaint about the oil leek at start of sale, we had it checked with independent Audi specialist but found no oil leak issue. The customer was happy and we heard nothing back until a years time, she rang and start shouting on the phone (which she apologized later ) complaining about the oil leak, the warranty period is 6 month but as a goodwill gesture we offered her to look into the matter and resolve it but all she was interested to return the vehicle. She never brught the car back for check so I consider it a good try to get the money back. We are an AA approved dealership and all our vehicles have passed AA’s 10 point check, The customers can trust us for the quality of the vehicle and buy with confidence ,We will do everything possible to ensure that customers are happy with their vehicle and we are always there when any issue arise and they need our services.
House of Motors Ltd Ilford is an Independent dealership that is based in Ilford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
House of Motors Ltd Ilford
747 -749 High Road
Ilford
Greater London
IG3 8RN
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