Hey I have just had what can only be described as the best customer service by far I have ever experienced at HPL Stockport. From the offset Kyle was supportive but by far not pushy. Listened to everything I asked for and supported from beginning to end. Chris was also great with everything and reassured me of everything. The whole team are so friendly and really do make you feel valued. My car I have just bought is amazing and all finer details have been taken care of. Thank you for making what has been a really bad experience in the past with other dealerships to a more enjoyable one with you guys… I was so impressed my other half has also Bought a car with HPL Stockport.

I have had a really poor experience with HPL Motors, a company that seems to operate on a foundation of deceit and incompetence. HPL motors pride their company on 'making the car buyers journey swift, simple and fun' to further quote they 'aim to make finding and buying your new car a stress- free experience' and I can state that this couldn't be any further from the truth. I went to HPL Motors in Oldham looking for a car. I made it clear from the start to the sales person that if I found the right deal on a car I liked, I would proceed, but if I didn't I was not going to go ahead. We were initially met with hostility and to quote the salesman words 'we are just talking here'. I did find a car I liked and when the salesman realised this, he soon changed his tune. We first saw the car I liked at 15:55 and didn't leave the premises until 19:30, this in itself was frustrating. I went on a test drive as I was sure this was the one I liked. During the test drive,I noticed the car play feature was showing as 'unavailable'. I queried this as this was one of the many selling points for the purchase of the car. The salesman explained that the 'car play feature would all be up and running and would clear before we purchased the car'. With that, once we had agreed on a price and spoke through finance, we signed the papers and was told they would contact me during the week to pick it up. I had some concerns about the car before picking it up during the following week as I checked the MOT history. I was also reassured at this stage, these issues would be rectified before I picked up the car. Having initial trust in the sales team and knowing I had purchased one year of warranty, I picked the car up on the following Friday. On this day, the salesman who initially sold me the car was not there. When quizzed, the sales team explained that he had been 'let go' that very morning. We were helped by another salesman, who had been handed over a folder and told to deal with us last minute. After signing all documents, he gave us a key and the documents and we swiftly got in the car. He did a short visual check and sent us on our way. The car only had 5 miles of petrol in (driveaway petrol) so I headed to the nearest petrol station to fill up. It was here that I realised the car play was still not available and the car still had another users sensitive details on it, a huge breach of GDPR which I have reported. The car hadn't even been reset (which I was told by the salesman it would) and it became apparent that I needed two keys for the car to function, in order to reset the car and to use the functions of the car properly (i.e. keep primary user settings for each drive). I had not been told that the car only had one key at any stage; no documentation nor online information stated this and nor did I know the implications it would have for the car I had bought- I wouldn't have purchased the car if I knew this. I rang HPL and was told that the manager would look into it on Monday. These claims were demonstrably false. When I contacted them to address this blatant mis-selling again, they suggested giving me a second key at cost price and that they would look into the car play mis-sale. I was told the salesman who had been let go, was being questioned behind the scenes. Their initial argument was that I had signed a delivery checksheet that stated the car had one key, but was only notified after all documents had already been signed, seconds before the handover. To counter argue this, their ex salesman was the print name but the salesman who took over signed this document- which suggests this is also a problem. After I queried everything, I was told by the manager "if I take it to VW with the log book, they will be able to reset it for me". I contacted VW to verify this and they told me this isn't possible without a second key, yet another blatant lie from HPL. I rang the manager again, to which they were dismissive and kept stonewalling me with "we are looking into it, it is higher than me now and is being taken to the senior manager". I implied I would bring the car back if the issue was not rectified to which he said he wants to find a solution, but we are yet to have this so called solution. My solution would be to have a second key and car play fixed in the vehicle, which is how we were sold the car. They are now ignoring my calls and emails. I am being met with the same tale each time I make contact and have complete lack of trust in the company. I have complained to the finance company who were also shocked and will be complaining to the Managing Director. So, let's recap: I was deliberately mis-sold a product based on false information, the company has refused to rectify the situation promptly, and they've broken GDPR. HPL Motors isn't just bad; they're operating in a realm of appalling conduct. Save your wallet, your sanity, and your data privacy.

I have tried to buy a car from here phoned for a valuation no reply emailed them lots of times with no reply very poor service from then don’t no how Thay sell cars when Thay can’t be bothered to reply

I placed a deposit on a vehicle with a promised delivery date a week later. No communication, tried to get the money paid before car was ready and then eventually admitted the car wouldn't be ready. Stated they would return the deposit and haven't responded to e-mails or texts. Be very careful before you consider buying a car from here.

AFTER PART EXING MY CITREON C4 PICASSO FOR A RENAULT KADJAR 17 PLATE AND PAYING 10.000 POUNDS PLUS MY PART EX PRICE FOR MY CITREON I ONLY HAD THE CAR A FEW DAYS AND IT WENT BACK TO THE GARAGE 3 TIMES IN SPACE OF 2 WEEKS FIRST WAS FOR SEAT BELT THAT WAS HANGING TO THE FLOOR AND THE SEND WAS FOR DOOR LOCK THAT WAS CONNECTING BY A PIECE OF STICKY VELCRO CLEARLY THEY WERE HAVE TO TAKING UR MONEY BUT NOT GETTING THE CAR IN TOP SPEC IT ALSO CLEARLY STATES ON THERE WEBSITE WHEN THERE SELLING CARS THEY HAVE A 128 POINT CHECK DONE CLEARLY MINE HAD NONE OF THAT DONE COS IT WOULD OF FAILED AN M.O.T STRAIGHT AWAY ALSO THE SALES PEOPLE HAVENT GOT A CLUE WHAT THERE DOING REGARDING ISSUES WITH CARS AS WHEN MY DOOR LOCK WOULDNT WORK HE SAID COME DOWN AND WILL PUT NEW BATTERY IN KEY FOB THAT WASNT THE CASE IT WAS DUE TO NEEDING NEW RUBBER TO CONNECT TO THE DOOR AND THAT SAID WILL ONLY TAKE A MINUTE TO PUT ON CAR WHEN I GOT THERE THA LAD WHO VALETS THE CARS TO MY CAR TO A GARAGE AND WAS GONE NEARLY AN HOUR I FIND IT VERY DISGUSTING WITH THIS BRANCH ID NEVER TOUCH THEM AGAIN REGARDING BUYING A CAR THEY EVEN DONT KNOCK ANY MONEY OF WHEN UR PAYING CASH EITHER THEY WANT FULL PRICE AND WONT EVEN HAGGLE

Caled in to view cars, met Ari who has been supporting me through the purchaseof my Fiat. This great young man is an ambassador for this company. Even calling me the day after collecting my new car to see if all was OK and happy with my purchase. I can't praise this company enough the whole of the staff treat customers with dignity and respect. Especially the call centre girls. And we mustn't forget Nicky who was another treasure,in the help she gave. I have no hesitation in recomending this company. Thanks again to you all, and a great big thank you again to Ari.

Do yourself a favour and avoid this place for a new car, Sold me a dodgy car and were utterly useless when it came to fixing the issues. Expected me to drop off their courtesy car and get myself a 6 year old home from Oldham at 5pm in the evening when we live 40 minutes away by car! Only want to help if you are giving them money, Complaint in with the FCA that will be going further. Absolute jokers with no sense of urgency or customer care! I have a full review on google with pictures of what they have put me through since February.

Really happy with service.

Avoid like the plague. I wasted hours of my time contacting this branch to register an interest in one of their vehicles, reviewing the specs and a personalised video that was sent. I asked if it was advised to reserve the vehicle so not to lose it to another sale and was encouraged to pay the £149.99 to do this (which I did on a Friday at 16:28). After test driving a similar vehicle on the Saturday evening I called on Sunday morning to confirm my wish to purchase and was told the salesperson dealing would be back on Monday. Monday morning arrives and I chase again to be told it has been sold. I asked how that can be as I'd reserved it and told had them I wish to purchase it on Sunday. Was told they would speak to the Director Jonathan Herman. Received a call back in the early afternoon sales person was sorry but essentially "tough", no comms from the Director or even an apology. For a company claiming to be "honest" why were they not honest with the other customer to explain it was reserved and they would get back to them if it was confirmed I did not want to purchase (even though I had already confirmed this on the Sunday). Not honest, quick sale rather than following their policies, customer service be damned. No integrity. All shirt and no trousers. Conclusion: HPL don't care about the customer, only a quick buck. Reservation not worth the paper it isn't written on.