Caled in to view cars, met Ari who has been supporting me through the purchaseof my Fiat. This great young man is an ambassador for this company. Even calling me the day after collecting my new car to see if all was OK and happy with my purchase. I can't praise this company enough the whole of the staff treat customers with dignity and respect. Especially the call centre girls. And we mustn't forget Nicky who was another treasure,in the help she gave. I have no hesitation in recomending this company. Thanks again to you all, and a great big thank you again to Ari.
Do yourself a favour and avoid this place for a new car, Sold me a dodgy car and were utterly useless when it came to fixing the issues. Expected me to drop off their courtesy car and get myself a 6 year old home from Oldham at 5pm in the evening when we live 40 minutes away by car! Only want to help if you are giving them money, Complaint in with the FCA that will be going further. Absolute jokers with no sense of urgency or customer care! I have a full review on google with pictures of what they have put me through since February.
Reviewer has confirmed their email address
Don’t bother buying a car of them, horrendous customer service on sales side, car they sold me is a joke, plenty of faults with it, had it back there about 5 times
Reviewer has confirmed their email address
Avoid like the plague. I wasted hours of my time contacting this branch to register an interest in one of their vehicles, reviewing the specs and a personalised video that was sent. I asked if it was advised to reserve the vehicle so not to lose it to another sale and was encouraged to pay the £149.99 to do this (which I did on a Friday at 16:28). After test driving a similar vehicle on the Saturday evening I called on Sunday morning to confirm my wish to purchase and was told the salesperson dealing would be back on Monday. Monday morning arrives and I chase again to be told it has been sold. I asked how that can be as I'd reserved it and told had them I wish to purchase it on Sunday. Was told they would speak to the Director Jonathan Herman. Received a call back in the early afternoon sales person was sorry but essentially "tough", no comms from the Director or even an apology. For a company claiming to be "honest" why were they not honest with the other customer to explain it was reserved and they would get back to them if it was confirmed I did not want to purchase (even though I had already confirmed this on the Sunday). Not honest, quick sale rather than following their policies, customer service be damned. No integrity. All shirt and no trousers. Conclusion: HPL don't care about the customer, only a quick buck. Reservation not worth the paper it isn't written on.
Kelly in response to Honesty none, no integrity either
Did u get your deposit back and how long did it take? Im awaiting my deposit if £1000 to be paid back they tild me a couple if days which is up today so going to try again to contact them tomorrow
Kelly in response to Honesty none, no integrity either
Did u get your deposit back and how long did it take? Im awaiting my deposit if £1000 to be paid back they tild me a couple if days which is up today so going to try again to contact them tomorrow
Picked up our Citroën C4 Picasso today from HPL Motors in Oldham. The sales lady, Leah Robinson, was extremely efficient. Leah's communication skills were 5 star. This was probably one of the best experiences in purchasing a car. Leah is a credit to HPL Motors.
Avoid selling a car to these. Awful experience. They bought my car off me I paid £2200 to them for them to pay off my settlement agreement and it took them over 6 weeks to pay. I have now incurred charges for the late payment and they are refusing to take responsibility. I have chased them up several times and dealt with some rude staff. All nice when you go in but obviously sit on your money for weeks before paying! I will be escalating this until it is resolved!!
I would like to thank JAMES BOOTH for looking after me and sorting out my lovely new Ka + which I purchased in March. He was extremely helpful and not to mention patient with me. He explained and went through everything I wasn't sure about. He was amazing and would recommend anyone going to HPL Motors for a new car to ask for JAMES BOOTH to assist them. Thank you James for all your help. Brilliant service.
Shocking customer service baught my new bmw few months ago (£12000) Finance company paid and sent the funds to hpl motors but still got my car almost 2 weeks late as they told me the back bumper had to be resprayed due to slight scratches When I got my car it was dirty and not even washed as they stated the car would leave the showroom at a high standard The jokers forgot to take the masking tape of the front bumper which clearly indicates that had been sprayed aswell Going back to the back bumper they done such a crap job the paints bubbling after few months after purchasing the car Do not trust this company Bunch of jokers Honestly!!!!
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BUYERS BEWARE IF YOU BUY ONLINE FROM HPL MOTORS OLDHAM LEFT ONE STAR AS NO OPTION FOR LESS ! We ordered , paid for car and paid privately for delivery as they wanted £450 to have delivered a Blue Peugeot 208 Allure Premium 2021 reg number MD70NHM £16499 so not exactly a cheap banger Before purchasing I specifically asked about condition of bodywork etc. This was a main priority as we stayed in Scotland. & had recently rejected a car from another major dealer as it was delivered with multiple scratches etc. 'ARI' Arash the salesman pointed out a micro stone chip and a very small scratch, other than that he said it's in very good condition, This led us to purchase the car in good faith on his alleged honesty on the condition of car ! When the car was delivered I noticed straight away the car had been spray painted, the entire passengers side was painted ,looked like some back street garage job , blotchy paint, runs, very bad orange peel, dust under clear coat , even painted over a deep scratch ,paint along window rubber, on mirror even painted over keyhole on handle, over spray etc. etc. I was absolutely gutted ' NOT AGAIN' I thought Contacted 'ARI ' the salesman with an eye for detail.... Reply was: I'm sorry your not happy with the condition of car 'you have 14 days to return to us at your own cost' Spoke to another 'sales rep' he said he was the purchaser of the 208 for hpl and it did have bad scratches that needed repaired I gave them the option of getting the car booked into a local body shop and having paint done properly or refunding £1000 and I would have reluctantly arranged this myself. They were not interested whatever... I again had to pay for car to be returned ! If like myself you are a distance away ,be aware they take £1 a mile off price paid for every mile driven over 20 miles even though mis sold car rejected, or charge £1.50 +vat per mile to collect On return of car to HPL my delivery driver said around four men came out had a look and agreed it was a mess and apparently the valeter should have noticed before it was released. I am now £500 out of pocket for delivery & insurance costs through no fault of my own . 14 emails and phone calls to no avail , every time told another manager dealing with it and he is not in till Mon ,Sat ,Wed etc. etc. HPL Motors refusing to compensate any of my outlay whatsoever . IF YOUR GOING TO PURCHASE ONLINE , I RECOMEND YOU ' DON'T ' DO SO AT YOUR OWN RISK AND COSTS AND BE AWARE THEY ARE ONLY INTERESTED IN YOUR CASH NO CUSTOMER AFTER CARE AT ALL
Reviewer has confirmed their email address
Honesty Produces Loyalty - It Means More to Us Than Just Our Name!
At HPL Motors, we are firm believers that exceptional customer service isn't just about selling cars - it's about building lasting relationships through honesty and trust.
Since 1992, our family-run business has grown from a modest 16-car forecourt near Heaton Park to become one of the North West's most trusted used car dealerships, with over 1,200 quality vehicles across our four locations.
HPL stands for Honesty Produces Loyalty. It’s a principle that guides our daily business ethos and every interaction we have with our customers. This isn't just a slogan; it's the foundation of everything we do, from our transparent pricing to our no-pressure sales approach.
We are extremely proud to say that over 50% of our customers return to us for their next vehicle, and we are previous winners of the Motor Trader Industry Awards for Customer Care both in 2019 and 2020.
What started as a small family business back in 1992 has evolved into the leading used car dealership network in the North West of England. We've grown alongside our communities, expanding to four strategically located dealerships in Stockport, Preston, Oldham, and Atherton.
Many of our team members have been with us for years, creating a stable, knowledgeable workforce that understands the unique needs of drivers across Manchester and Lancashire. When you visit any HPL location, you're not just another customer - you're joining a unique community of used car buyers.
Every vehicle we buy here at HPL Motors undergoes our comprehensive 128-point inspection performed by qualified mechanics before reaching our forecourts ready to sell. We don't just check the obvious; we examine everything from engine performance to electrical systems, ensuring your complete peace of mind. Each inspection comes with a detailed report that's yours to keep, providing transparency about your vehicle's condition.
Beyond our inspections, we perform a full HPI history check on every car we sell, providing over 80 pieces of important information about each vehicle's past. This process helps us identify any potential issues, such as mileage discrepancies, outstanding finance, or previous insurance claims, giving you extra confidence in your purchase.
Our Finance First approach here at HPL Motors means you can secure your funding before choosing your vehicle, giving you the confidence to browse our entire range knowing exactly what's within your budget.
Our FLA-certified finance team works with a comprehensive network of lenders to offer solutions, including:
Our commitment extends well beyond your initial car purchase. For example, HPL Motors' in-house service and MOT centres at our Oldham, Preston, and Stockport locations provide comprehensive maintenance for all makes and models of vehicle.
Safe to say that we ensure every car leaves our dealership with a current MOT. But how’s this for service: if your car’s MOT is due within six months of purchase, we'll extend it, completely free of charge!
Should you choose to have your car serviced with us (we certainly hope you do!), you’ll be invited to be part of our HPL Rewards Package, which is available for under £150. This great value car care package includes the following:
Our spacious, heated indoor showrooms provide a comfortable and relaxed, pressure-free environment where you can browse our cars at your own pace. Bring the whole family along for the ride - even the pet dog is welcome too!
We make every effort to streamline the purchasing process, which means you can drive away in your chosen vehicle within an hour. With upfront servicing, thorough inspections, and professional valeting, we're ready to hand over your vehicle when you’re ready to collect it.
If you see a car on our website that you just have to get your hands on, then fear not! You can reserve any vehicle online for just £149.99, test drive it at your convenience, and drive away the very same day.
Should we not stock the exact car you’re looking for, then we can source your perfect car through our extensive trade networks. We also offer a part-exchange service, which saves you the hassle of selling your car privately - you can even value your car for free to find out exactly how much it’s worth.
Whether you're a first-time buyer or seasoned driver, we're here to make your car-buying journey enjoyable and straightforward. Visit any of our four locations across Manchester and Lancashire, browse our range of vehicles online, or speak with our friendly team members about your specific requirements.
At HPL Motors, honesty really does produce loyalty, and we'd love to welcome you to our growing family of satisfied customers. Get started by searching for your new-to-you car today!
Manufacturers: Sells a variety of makes and models
Franchise Dealership
HPL Motors Used Car Supermarket
396 Manchester Road
Oldham
OL9 7PQ
| Mon | 08:30-20:00 |
| Tue | 08:30-20:00 |
| Wed | 08:30-20:00 |
| Thu | 08:30-20:00 |
| Fri | 08:30-20:00 |
| Sat | 09:00-18:00 |
| Sun | 11:00-17:00 |
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