Took my car in for new tyres and from the moment I arrived I was greeted with a smile and felt like I was the most important person. Jan on reception was welcoming and looked after me impeccably. I was offered refreshments and biscuits as required. The service team were 5 Star. Highly recommended 10\10

Like Alison, I too had to wait to see someone in sales (20mins+)even though I had made an appointment to see her. Eventually I was seen by someone who turned out to be on the motability sales side. I was initially impressed with the NX350h and made an appointment to purchase where I was seen by someone else. On collecting the car the “someone else” had to get the motability guy to correct set up of the “easy and intuitive” multimedia Lexus link+. Only one key was provided and a return trip was needed 2 months later to complete the final part of the purchase. After three further visits and several phone calls later the Lexus link+ system still doesn’t function. Today is a Thursday the dealership is closed according to their voicemail at mid morning. Lexus UK HQ confirmed the same - closed so there is no service back up at all.

Came to lexus hull with the intention of buying a new NX350. When we arrived we were warmly greeted by the receptionist who's service I cannot fault she was brilliant. She made us a coffee sat us down and she spoke to a gentleman to see us. Well we waited and waited the receptionist even gave him a reminder so we had a look at the cars outside came back in and waited and waited again after 30 mins we left. Thank god lexus Lincoln know how to look after customers and now have had our business.

Disappointed in my recent visit. Reception very disappointing. Would suggest the lady on reception to smile more and be more welcoming. Disappointed Julie Has left. I Travelled from Leeds and was not impressed. I'll visit my nearest Lexus in future. Very disappointed.

What a great place,the staff are so friendly and helpful ,they go beyond help,special thanks to Ben and Olly and Jan and lisa,and you get a great coffee and biscuits too looking forward to my new lbx,keep up the good work.

recently purchased a lexus from lincoln. transferred all docs etc to lexus hull my nearest dealer. wow seemed to be welcomed into the family, jolene sorted out my service plan, lisa kept us going with coffee and hot chocolate (by request) and technician explained why power boot lid wasnt working - not switched on! today received call from lisa checking that everything ok. hows that for care and service. .

I visited Lexus Hull and was delighted with the welcome I received. Upon entering the showroom Julie made me feel so welcome, I was offered refreshments. I felt I was with family. Thank you Lexus for making my visit a pleasant one and one I will not forget.

Such a wonderful welcome at Lexus Hull. The team are all extremely friendly. Many thanks to Julie who made an amazing hot chocolate.