I recently visited the Lexus Garage in Hull for repairs, and I cannot praise the team enough for their outstanding service. From the moment I walked in, the receptionist went above and beyond to ensure I felt welcome, frequently checking in on me and offering refreshments like tea and coffee. Her kindness set the tone for a stress-free experience. A special shoutout to Chloe Shaw and Emma Gillett, who kept me thoroughly updated throughout the 4-hour process. Their professionalism, transparency, and genuine care turned what could have been a tedious wait into a reassuring experience. It’s rare to find a garage that combines technical expertise with such warm, personal attention. The waiting area was comfortable, and the entire team made sure I felt valued as a customer. I left not only with my car perfectly repaired but also with complete confidence in recommending this garage to others. Thank you, Lexus Garage Hull – you’ve earned a loyal customer! Gerry

Lexus Hull: A Seamless Service Experience (worth the travel from NI) My recent experience at Lexus Hull for a service and MOT was nothing short of exceptional. From the moment I arrived, I was greeted by the friendly and professional Jan and Essie (on loan from Toyota) front desk staff. They were efficient, courteous, and clearly explained the process, answering all my questions with patience and a genuine desire to help. This warm welcome immediately put me at ease. The service itself was impressive. They kept me informed throughout the process, calling me and providing updates on the progress of my vehicle. The work was completed to a high standard and within the promised timeframe. I was given a lovely courtesy car to continue my routine and necessary appointments. Beyond the technical aspects, the overall atmosphere at Lexus Hull is commendable. The waiting area is very comfortable and well-maintained, offering a pleasant environment and refreshments while you wait. However, it was the staff that truly made the difference. Their dedication to customer service is evident in every interaction. They went above and beyond to ensure my experience was smooth and stress-free. Whether you're a long-time Lexus owner or considering your first purchase, I highly recommend Lexus (ask for the lovely Ollie) at Hull and for your service and MOT needs. Their commitment to quality workmanship, combined with their outstanding customer service, makes them a standout dealership. They truly understand the importance of making their customers feel valued and appreciated. I will definitely be returning from Northern Ireland for all my future servicing requirements.

Took my car in for new tyres and from the moment I arrived I was greeted with a smile and felt like I was the most important person. Jan on reception was welcoming and looked after me impeccably. I was offered refreshments and biscuits as required. The service team were 5 Star. Highly recommended 10\10

Like Alison, I too had to wait to see someone in sales (20mins+)even though I had made an appointment to see her. Eventually I was seen by someone who turned out to be on the motability sales side. I was initially impressed with the NX350h and made an appointment to purchase where I was seen by someone else. On collecting the car the “someone else” had to get the motability guy to correct set up of the “easy and intuitive” multimedia Lexus link+. Only one key was provided and a return trip was needed 2 months later to complete the final part of the purchase. After three further visits and several phone calls later the Lexus link+ system still doesn’t function. Today is a Thursday the dealership is closed according to their voicemail at mid morning. Lexus UK HQ confirmed the same - closed so there is no service back up at all.

Came to lexus hull with the intention of buying a new NX350. When we arrived we were warmly greeted by the receptionist who's service I cannot fault she was brilliant. She made us a coffee sat us down and she spoke to a gentleman to see us. Well we waited and waited the receptionist even gave him a reminder so we had a look at the cars outside came back in and waited and waited again after 30 mins we left. Thank god lexus Lincoln know how to look after customers and now have had our business.

Disappointed in my recent visit. Reception very disappointing. Would suggest the lady on reception to smile more and be more welcoming. Disappointed Julie Has left. I Travelled from Leeds and was not impressed. I'll visit my nearest Lexus in future. Very disappointed.

What a great place,the staff are so friendly and helpful ,they go beyond help,special thanks to Ben and Olly and Jan and lisa,and you get a great coffee and biscuits too looking forward to my new lbx,keep up the good work.

recently purchased a lexus from lincoln. transferred all docs etc to lexus hull my nearest dealer. wow seemed to be welcomed into the family, jolene sorted out my service plan, lisa kept us going with coffee and hot chocolate (by request) and technician explained why power boot lid wasnt working - not switched on! today received call from lisa checking that everything ok. hows that for care and service. .