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41 reviews from our car dealer reviews community
Leave a review for Inchcape Land Rover Preston
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41 reviews from our car dealer reviews community

Leave a review for Inchcape Land Rover Preston
Leave a review
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a Range Rover Evoke at Fulwood Land Rover in Preston. So pleased with the car and the whole experience with the garage .Martin Collins looked after us from start to finish he was approachable informative and very professional. Thankyou Martin for making our 1st visit to Land Rover a memorable one absolutely love the car.

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"Inefficient"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very flashy place, appears to be all singing and dancing. Ends there though. Very impersonal and inefficient. Just hope that your car doesn't need a warranty repair. Car has been serviced by them every year. Quoted over 3 weeks waiting time to get it worked on under warranty and over 8 weeks if you require a courtesy car. Unbelievable! Not good at all. Phoned another Jaguar dealer - result. 1 week wait with a courtesy car. Get your act together. But from Land Rover Preston at your peril.

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+5 Found this review helpful
"great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

great service from us going in skye made sure all the questions were answered and she was really friendly.

"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service from enquiry stage to collecting our new car. Matt Robertson even picked us from Preston train station. Nothing was too much trouble. All explained in great detail to us. Can’t recommend Inchcape Land Rover in Preston enough.

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"Faulty e pace and appalling service"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Given incorrect information prior to purchase of the E pace ie that heated seats could be fitted without invalidating the warrantee. Bought vehicle end of March '18. Air conditioning didn't work, unit had to be replaced in April '18. Had numerous electrical problems with the car plus the tailgate shutting when not pressed, reversing camera not going off so consul couldn't be used, warning lights on dashboard, message to select speed when I haven't ever used the cruise control etc etc etc . Jan '19 heater not working. 33 diagnostic faults found. Wanted to reject the car, would have had a later model so that there weren't so many teething problems or updates required, but told that I would have to pay an extra £11,000. Inchcape were supposed to have fixed the issues. Tailgate still shutting on its own and several weeks ago wouldn't shut, had to drive home with it open.. Still having warning messages on the dashboard regularly. Had an independent report in May '19 another 22 faults found and the saga continues. Be aware that Inchcape does NOT deal with the motor ombudsman Inchcape are the worst company that I have ever dealt with by far and they are NOT truthful and even sent out my personal details to another unhappy customer. No apology from Land Rover Preston, just arrogance.

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+2 Found this review helpful
"Fantastic customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently purchased a Range Rover Sport from Inchcape in Preston and cannot speak highly enough of the service we received from Scott. Nothing was too much trouble, he is a credit to the business, always had a smile on his face and provided us with lots of laughs, the biggest being that he is a Liverpool fan!!! I would highly recommend Scott and Inchcape without a doubt.

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+0 Found this review helpful
" Purchase of new Evoque"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Called at Inchcape, Jaguar/Land Rover, Preston last Friday 26.7.19, by appointment, to discuss with sales person purchase of new Evoque. Prior to this date I have always given good reviews on my experience with Land Rover, having purchased 7 vehicles (Freelander, Discovery Sport & Evoque) Not so on this occasion. Following discussions on the part exchange value of my current vehicle, I was left with the impression that Ryan, the sales person appeared ‘dismissive’ of the whole procedure & kept having to leave me to deal with other matters. The discussions terminated with Ryan promising to E mail me with details of costings on the Evoque, that evening or the following day. I’m still waiting, not having heard anything from him. As previously stated, I have always been able to give good reviews of my experience with Land Rover, but not on this occasion. Very disappointing.

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+3 Found this review helpful
"Fabulous experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you’re looking for looking for an outstanding customer experience go to inchcape Land Rover in Preston. We were fortunate to meet one of their sales representatives Skye. Her knowledge, attention to detail and wonderful warm engaging character meant that buying our new Velar really was a pleasure. She took time to explain all aspects of the vehicle, knew the features and benefits inside out and constantly went the extra mile.

"Thank You Skye!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Skye looked after ourselves so well when we attended Land Rover on the search for a new car, she was extremely knowledgeable and professional. She went that extra mile with ourselves and was even searching for cars for us on her day off. Unfortunately we didn't end up purchasing from Preston Land Rover due to finding a different car elsewhere, but we'll certainly be back in the future and couldn't recommend Skye enough. This girl deserves a promotion! Mike & Paul.

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"Service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Twice my car was booked in for a service at Inchcape Land Rover Preston and received both emails and text to confirm this. Turned up for my service on the first occasion to be told my car wasn’t booked in and they couldn’t service it so I left with my car having to rebook it in. Turned up the second time to be told exactly the same again. What a shambles and no way to treat customers. Stay away unless you really need to go. Unfortunately I have to return again as I am on a service plan.

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Dealership Information

Inchcape Land Rover Preston is an Franchise dealership that is based in Preston. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
41 reviews2.7 out of 5 stars — Rated Average
Excellent
15
Very Good
2
Average
2
Poor
5
Terrible
17

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  • Contact Information

    Address

    Inchcape Land Rover Preston
    Bluebell Way
    Preston
    Lancashire
    PR2 5PZ

    Get in touch

    01995 478604
    https://www.inchcape.co.uk/dealerships/land-rover/preston/

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    Dealership Statistics

    36%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Inchcape Land Rover Preston

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