My husband made an appointment this week for 10am today with Tom to spec our next car, we arrived at the showroom at 9-50am, there was no one on the reception desk although many sales people saw us arrive, we waited a few minutes then wandered around the showroom, yet again we were seen by many but approached nor asked if we needed help by no one. At 10-12 we were about to leave when my husband got a call from Tom asking where we were ?? my husband explained we were about to leave because he hadn't arrived for our 10am appointment, his response was "ah well my customers before you arrived late so I was out on a test drive, I will be right with you " we waited a further 5 minutes and still no sign of the elusive Tom !!! we walked out to our car drove to Haskins where we then received another call from Tom who was quite put out and surprised that we had left !!! I suggested they seek some training in customer service because our last dealing with Range Rover was at the Avenue in Southampton branch where the customer service was second to none, they also always had someone on reception ready to deal with your enquiries and announce you were there for an appointment, but not so at the new Range Rover showroom which is a shame as the showroom is lovely with a lovely reception desk but its a shame there is no one there to greet customers or let the appropriate person know that you have arrived for your appointment, instead they stand in a group by the coffee machine talking amongst themselves,sadly the staff at this dealership do not have the customers best interests as their priority and are an incompetent bunch, sadly this is not even a one off event as last year we also went here to talk about a new car and we supposed to get a call back from someone and yet again this didn't happen, we will not go here again and instead will travel to another dealership where hopefully they will want to sell a car.

I received my new Land Rover Discovery Sport on 23rd Jan 2020. On 24th the display told me the vehicle had a headlight fault, the vehicle had 199 miles on the clock at this stage. I telephoned Inchcape Southampton on the 25th Jan. The first call put me through to a department that didn't answer so I telephoned again and was told that I could turn up for a bulb replacement before 12.30pm Sat 25th or Monday. I left my workplace and drove there. On arrival the customer area was more like a coffee shop and merchandise selling area than offering clear markers of where I could find Service reception. I was told to take a seat and then witnessed staff bickering from the service center. When a member of the service team eventually spoke to me. I was totally humiliated in front of other customers when he explained that because my car was a lease vehicle and I wasn't one of their retail customers they could not do anything to my vehicle before I spoke with them. I explained that I was still paying a lot of money for the vehicle and it had only traveled 199 miles before displaying this fault, He pointed out that bulbs were not covered on their warranty anyway (199 miles!!!!!!!) Rude staff, customer area more like a cafe and not clearly marked.

AVOID INCHCAPE LAND ROVER IN SOUTHAMPTON. Staff are rude and insulting. If you want good after care and professional service I would not use this dealership. I have used many main dealers and independent garage and never experienced such poor service.

Saw a Defender hard top which I liked and Nick Jackson (sales executive at Hunters Land Rover Southampton) took me out for a drive and was very helpful, due to circumstances I could not take delivery until october, I was willing to leave a large deposit but sadly they said they could not hold the car for that amount of time. They did suggest a credit agreement but I did not want that. Spoke to Joe who I believe was a sales manager, he got back to me and finally said that they were not prepared to hold the car for me for that amount of time for many reasons. I found Joe's attitude discourteous, and unaccommodating. Clearly Hunters attitude is to sale the car as quick as possible which I can understand but clearly it's there way or the highway, Bob.

Don't bother with Hunters Land Rover. I called them 3 times over a week and I am still waiting for a reply!