Terrible bike in for mot ruined forks after botched job on seals which should have been replaced lost part of wind deflector on wing mirror fairing denied all knowledge of it even though they took it off to replace bulb wind mirror not put back on fell off after 20 yds wgen we got bike back, wouldn't trust them ever

Hunts motorcycles Manchester I recently paid a deposit on a BMW GSA and as I live on the south coast I was told that the bike would be delivered to me fully detailed and the bike had a full service history after a wait of 3 weeks the bike was delivered but not as described on their website. There was no evidence of the service history and their delivery driver who is employed by them also looked and was unable to find the bikes history, the driver then called the office and I also spoke to the office and the history still could not be located. Also the condition of the bike was poorly prepared and I was informed that the person responsible for the valeting of the bike wasn't in the previous week to have prepared it. So I then spoke to the office whose attitude was if I didn't like the bike I could send it back and my deposit would be refunded to me. After the deposit hadn't been returned after a week I called Hunts motorcycles who informed me that they would not return my refund and that it's not their fault the service history wasn't present even though their employee couldn't find it as well as myself. On the subject of the bikes cleanliness their take on this was it was alright ( we obviously have a very different idea of what levels of cleanliness is on a £12,000 bike). They are now claiming that they have "found" the service history for the bike which seems quite concerning that it has suddenly appeared. Please don't make my mistake and save your money and time and find a dealer with better customer care than Hunts motorcycles.

I purchased a bike from these guys who delivered it to Scotland to my local garage . It was seemingly mot before delivery . It arrived and I had planned work so went straight to the workshop . Had knackered head bearings . Dash faulty . And a snapped exhaust so there’s no way they done a proper mot . The service book was stamped but clear to see no service had been carried out on the bike . They did pay to fix the bearings . And supply the part for the dash but totally ignored tne exhaust even though an agreement had been made regarding compensation . I have now reported them to the dvsa regarding the dodgy mot .

Terrible after sales service John the owner in my opinion is rude unhelpful and arrogant

Having travelled for an hour and a half to reach Hunts Motorcycles, and they were expecting me, I thought I would at least get a hello when I walked in. Sadly no. Ignored by three members of staff (recognised them from the website pictures) I made my own enquiries. Not a good start. Then I was looked up and down a little suspiciously, which I thought odd at the time. Hello sir, how was the trip? Did you get wet, would you like a cup of tea? You're bang on time, we've been expecting you... Don't be daft, none of that conversation took place. I was shown the demonstrator but not told that it was a slightly older/different spec. Test route consisted of roadworks and 50mph limit, but I liked the bike and headed back prepared to do a deal. It was just what I was looking for. When I got back I was challenged as to whom I had bought my bike off and was it HPI checked! It's the wrong colour I was told. "Is it? And yes it was HPI checked" was my response. They checked it anyway and then informed me that it was HPI cleared. Nice one, that's how you get a sale. So, feeling like a criminal I sat there whilst I was offered a fairly low figure for my pride and joy that had just been rubbished by the salesman to the nth degree. I was still looking to do a deal as I had a second , newer bike, that I could have traded in. But WHY ON EARTH would I trade it in here after this treatment? So, for the price of a cup of tea, good manners and some lessons in how to let someone down gently when they realise that someone has re-sprayed the panels on their bike and they don't match, YOU lost a sale, not to mention future sales as I change my bikes at least every 18 months. Avoid if you are looking for quality customer service, go there If you don't care and are happy to hand over your hard earned money and be treated like a criminal.

took my bike to have valve clearances done, couple of days after getting bike back noticed two chips on tank, engines fine, i guess they checked the clearances. had email from honda told them would be happy to have hunts ring but they never did. don't think you should have to check your bike over after going into garage but it seems you have to, beware of them

Hunts Motorcycles- What a fantastic company, just took delivery of my new Africa Twin and from start to finish Hunts motorcycles have look after my every requirement. Buying a bike without seeing it is always difficult, but John and his team were fantastic. Living nearly 150 miles away was no issue and with Dave delivering free of charge bang on time was testament to this very well run company. Don't hesitate if your thinking of buying from Hunts like me you will not be disappointed , just wished I lived nearer. Thanks guys Great British Service at its best !