I'll try keep this blunt as possible and let you guys make up your own mind. - I emailed to ask about a Mini Cooper for sale and asked if the car was both cosmetically and mechanically ok. To which I was told yes, everything is ok and it's been serviced and MOT'd. I asked because I wasn't picking it up, this was my wife, and she's not too good with cars in all fairness. - 1 day after car was picked up, I had to book it back in to have the rear axle bushes replaced as they were knocking really bad. To which the garage said it took 2 test drives before they noticed it, (took me 10 yards on my street) - Bushes have been fixed, (after a total of a 200 mile round trip, 4 journeys later. - Now the tyre pressure warning light has come on. Front Nearside had 15PSI, Front offside had 24PSI and the 2 rear tyres had around 23PSI. Warning light hasn't gone off as the front nearside is slowly loosing air, and is now down to 21PSI after 3 hours. This was on the same wheel/tyre that was apparently replaced prior to sale....... however the garage are claiming that this is NOT covered under warranty. - Trisha who works at the garage could not be any less helpful and blunt. Please do NOT get into any kind of email communication with her. You'll get dismissive answers, very very blunt replies and basically a level of customer service that certainly does not reflect the 20 or so years they have been trading. - The car in question is also very sluggish (even after putting more air in the tyres). Steering is heavy, acceleration is laggy, car judders in 1st and 2nd. This is a 1.6 litre Mini Cooper that has 120BHP. - The car was purchased for business use and had £600 worth of graphics put on. I've been offered a refund for the car but the garage will not accept liability for the £600 I've spent on the graphics, nor will they accept the issues with low tyre pressure. - The car has clearly not been serviced or examined prior to sale. It's had a quick valet and been put on the forecourt. My anger comes mostly because of the lack of customer service. The car can be fixed I have no doubt, but the sheer level of service from this garage is appalling (coming from a business owner myself). - The car is having an inspection via a BMW/Mini specialist this week. We'll see what they have to say in terms of the state of the car. If the car needs to be returned I'll get a refund and I'll chase costs via small claims court, plus a report to Trading Standards. - I'm 29 years old and been driving since I was 18. I've owned plenty of cars in the past, all been ok as bought from a garage. (one car I purchased had a slack timing chain - and this was fixed straight away) - however this garage is shocking. Avoid by all means.

We have bought a Mini Coupe. The standard of the vehicle was a match if not better than we could find in the dealer network. Extremely helpful and honest in our view a fantastic place to buy a car